My Python has been back at Colt for five plus weeks now. The above video is the first word from the front.
New Python Recall?
- Thread starter misswired
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Same here. Have you heard anything back on yours? I tried calling a few days ago at about 2:30 Connecticut time. There answering machine said they were shut down for the rest of the business day so they could answer calls already in line. That was pretty crazy.
Heck I don't even know if my gun was delivered to them and every time I call I'm on h9ld for 30 minutes plus and just give up. I'm surely to be attacked right now by all the Pony fanboys and apologist here, but that isn't too good a customer service if you ask me.
I can be on the phone with a real human in only a couple of minutes with an outfit like Sturm & Ruger's, and they've never had a gun back for more than a week and a half. Even some really small payers like Charter Arms have stellar customer service in my experience.
Seems across the board, Colt offers minimal end user customer service to its buyers. Horror stories abound. I truly and honestly do not desire to own another Colt firearm after this experience. They simply lack the capacity and integrity to take care of there customers in a timely and informed fashion if there product is flawed, as my new Python certainly was.
Probably going to sell my Python once it gets back because of all of this and go back to my GP100 or Blackhawk. Both those guns aren't as pretty, but have a decades long track record of durability and phenomenal support from Ruger if things go south, which isn't likely.
I bit on the new Python as soon as it came out. An impuse buy and I just "had" to have one of the first ones. Buyers remorse.
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oysterer
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My takeaway: This is a good MBA case study how not to launch a product:
-Continue developing the product after launch e.g. main spring tension while using customers as beta testers
-Blaming others e.g. 'imported ammo'
-Shipping the first wave to market out of spec e.g. screws loose etc
-A dinged up 'target' crown does not effect function = gun goes bang and a bullet will still come out
-and finally the least important question I never asked: Where can I get my new Python....
-Continue developing the product after launch e.g. main spring tension while using customers as beta testers
-Blaming others e.g. 'imported ammo'
-Shipping the first wave to market out of spec e.g. screws loose etc
-A dinged up 'target' crown does not effect function = gun goes bang and a bullet will still come out
-and finally the least important question I never asked: Where can I get my new Python....
My takeaway from the video:
1. A heavier mainspring makes everything go "BANG".
2. Don't use cheap ammo in our expensive firearms.
3. Thread locker is needed on the sideplate screws, funny how old Pythons did not seem to need this.
4. Damaged crown is only a cosmetic issue? Shows lack of knowledge about the effects of the crown on bullet stability as it exits the barrel.
5. Order now so we know whether or not people are going to buy our semi-developed revolver.
6. Guess I'll be keeping my old Pythons for quite a while.
1. A heavier mainspring makes everything go "BANG".
2. Don't use cheap ammo in our expensive firearms.
3. Thread locker is needed on the sideplate screws, funny how old Pythons did not seem to need this.
4. Damaged crown is only a cosmetic issue? Shows lack of knowledge about the effects of the crown on bullet stability as it exits the barrel.
5. Order now so we know whether or not people are going to buy our semi-developed revolver.
6. Guess I'll be keeping my old Pythons for quite a while.
Delta Rose
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kbm6893
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I gotta admit that I'm getting a little bit of enjoyment out of seeing Colt backtrack over their statements that there was nothing wrong with the gun and it was user and ammo error. Clowns like the Yankee Marshal saying Hickock45 and others were too dumb to properly handle the weapons. Seems neither Colt nor those who willingly payed over MSRP, just couldn't put down the mantra of "The Python is King of revolvers so pay our outlandish high price and say thank you". I figured they'd figure it out and they probably have (I won't say definitely because those who send their guns in over a month ago haven't gotten them back yet to test them), but customer service is a HUGE reason why I buy certain products and Colt has a history of crappy service, and they certainly have continued that reputation with the way they handled this debacle.
My buddy inherited his father's Ruger Security Six when his dad died like 15 years ago. Thousands of rounds through that gun, mostly .357 Mag. It was the first .357 I fired. Gun was a bit loose so he called Ruger asking them to look at it. Less than 3 weeks later he had a completely rebuilt gun, including a new blueing. Cost was zero. Exactly what is taking Colt so long to put in a new hammer spring and add some loctite to some screws?
The gun looks nice. If it ever comes down to the MSRP of a new 686 where it belongs, I might grab one. I know it won't, though. Look back on the prices of the original Python versus a Model 19. Slightly higher, but not double the price! They're capitalizing on the allure of the collectability of the old ones, figuring people will say "I can get a Python for $1500 instead of $3000! Sign me up!".
My buddy inherited his father's Ruger Security Six when his dad died like 15 years ago. Thousands of rounds through that gun, mostly .357 Mag. It was the first .357 I fired. Gun was a bit loose so he called Ruger asking them to look at it. Less than 3 weeks later he had a completely rebuilt gun, including a new blueing. Cost was zero. Exactly what is taking Colt so long to put in a new hammer spring and add some loctite to some screws?
The gun looks nice. If it ever comes down to the MSRP of a new 686 where it belongs, I might grab one. I know it won't, though. Look back on the prices of the original Python versus a Model 19. Slightly higher, but not double the price! They're capitalizing on the allure of the collectability of the old ones, figuring people will say "I can get a Python for $1500 instead of $3000! Sign me up!".
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Perhaps they should issue a special $1500 Python screwdriver with each one..... for those pesky sideplate screws.
Wish someone would post a couple of photos of what's under the hood. I have heard they made some changes. Perhaps it's more like the Anaconda or Trooper in there? Hope they got rid of that nasty, impossible to fit/repair bolt configuration and the "V" spring mainspring.
Wish someone would post a couple of photos of what's under the hood. I have heard they made some changes. Perhaps it's more like the Anaconda or Trooper in there? Hope they got rid of that nasty, impossible to fit/repair bolt configuration and the "V" spring mainspring.
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