Mike-AK
Member
He'd be better off with the pocket knife than a gun that goes clicky clicky instead of boom when you need it to.
New Shield Plus PC Broke after 5 shots - trigger clicks, striker not fired
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He'd be better off with the pocket knife than a gun that goes clicky clicky instead of boom when you need it to.
Mike-AK
Member
But sending junk out the factory door is not a way to win customers either. I stopped buying new S&W revolvers about a year ago when I got three of them in a row that I had to send back for problems before even getting them to the range. One of them had a cylinder gap that was 0.003 on one side and 0.011 on the other. The face of the forcing cone looked like it had been cut with a hand file. I don't think S&W has the craftsmen anymore that it takes to build revolvers. I've had pretty good luck with my M&P pistols, though. Molding, MIM and CNC doesn't take craftsmanship, just machines and someone bright enough to figure out how the parts go together. Apparently every now and then one gets assembled by a dim bulb.
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RMFnLA
Member
Hopefully S&W’s move to Tennessee will help clear up their issues.
And you didn’t catch these revolver problems before you bought them? 3 different times?
Mike-AK
Member
Well, the uneven forcing cone took a set of feeler gauges to discover. The one with the bent crane wasn’t apparent until the revolver was loaded and the cartridge heads dragged on the recoil shield, and the one with the bad forging wasn’t noticeable until the test firing soot was cleaned off. I don’t know what powder they use but it was filthy.
Yeah, every time I start thinking about something a little lighter in weight than my 6946, which has been incredibly reliable, I read about a brand new S&W with issues.
S&W, like probably all manufacturers, from time to time has a defect in one of their products. It's no fun when it happens to your firearm, but I'm sure S&W will take care of your Shield.
Most companies will bend over backwards to correct a problem with one of their products, no threat required.
Most companies will bend over backwards to correct a problem with one of their products, no threat required.
But if you don’t threaten, you can’t puff out your chest and brag about threatening them on the interwebz. Gotta get that virtual toughguy cred.
Mike-AK
Member
I don’t think they have gunsmiths anymore…just assemblers. I bought an optics ready Performance Center Pro Series M&P M2.0 that had an issue, not a really a defect, that was caused by a lazy assembler. The extractor pivot pin had been driven too far, so the top of it stood proud of the optics cut on the slide. Instead of driving it through and correctly installing a replacement, it looked like the assembler just mashed down the head of the pin with a ball peen hammer so they could get the cover plate on and send it down the line. Keep in mind, this is the Performance Center. I just punched it out and replaced it myself instead of bothering to send it back. I routinely find manufacturing crud inside the striker block hole inside the slide on new M&Ps. Again, no big deal as I always remove the striker block on a new M&P to polish the head of it with some Flitz, but just hosing it out with some Gun Scrubber and hitting the hole and the plunger with some Hornady OneShot takes a lot of the grit out of the trigger pull. That combined with the aforementiond polishing really improves things. I wouldn’t expect a regular production gun to have a polished striker block, but there is no reason to find crud inside. That is just laziness and no pride in workmanship, most likely created by leadership that values production over quality and hiring the lowest cost labor they can find.
Same thing was on my 2.0 optics ready. Extractor pin should be punched in from the top of the slide and not through the bottom, and then checked to confirm that it's flush or just below the top. Couple of taps with a proper sized roll pin punch took care of it.
I have come to expect this from time to time with mass produced striker fired pistols. Still doesn't make it ok, but if you are competent enough to do your own smithing you can fix these issues 90% of the time unless it's some kind of timing issue or out of spec slide to barrel fitting ect:
I will say that Smith and Wesson and Sig are the front runners when it comes to out of the box issues. I have owned several Glocks over the years and never had one with a problem due to factory incompetence. Not saying that it has never happened with Glocks because it does, but hanging around on several different gun forums over the years I noticed that SIG and Smith and Wesson take the cake for quality control being kind of iffy sometimes.
OP
ShallNotBeInfringed
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...wow.
I am just looking to see if anyone had this problem/experience. I think your objectivity is being clouded by your apparent fanboying to S&W; which I gathered from you taking such offense to others and me giving an honest accounting of legitimate problems - and your are fanboying so hard, that you take any people in this thread recounting legitimate problems, who are simply sharing their experiences, as attacks on what you perceive as YOUR brand.
No one is trying to attack S&W here. I own, and have owned, many excellent S&W products over the years - hut this if the first time I've have had to return one (much less have it be broken out of the box). But your response the the replier commenting about his experience with his S&W revolver... well, it's just very telling that you won't tolerate any criticism of S&W:
And as a matter of fact, I didn't tell S&W that I'd put the video out if if it comes back not working right, [EDIT: I decided against doing so, because peoplecl can be petty, and might do the equivalent of spitting in my food when you send your meal back (even when the F up your order, know that people are petty and there is a strong chance someone may spit in your food.. But had I left the note, I do think dpjng so is not wrong in e slightest - so my post below to see what I actually wrote . I told them the link is private so that only they only they can see it. Thus I haven't posted the video here or anywhere else. Most YouTubers aren't so kind to $600 purchases that break right out of the box. And me saying that I'll post the original problem in my review if it comes back unfixed, is anything but unreasonable - but I would never post the video until I gave them a chance to right the problem, if it comes back in good working order. ALL manufacturers have lemons that make it past QC.
However, Unlike you, I like to give people a chance before I rush to judgement. Seriously, there's a lotta anger in your post responding to someone simply for asking for people's opinions/experiences on the matter.
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Mike-AK
Member
Isn’t Equus a play about a guy who schtupps horses?
These people ….
OP can’t even remember his own post. Now says he didn’t threaten them. Hmmmm…
“But I explained to them I will not make the YouTube video public unless I get the gun back and it's not fixdd or not how it's supposed to be.”
Yep, that’s exactly what you told them.
Enough already.
OP can’t even remember his own post. Now says he didn’t threaten them. Hmmmm…
“But I explained to them I will not make the YouTube video public unless I get the gun back and it's not fixdd or not how it's supposed to be.”
Yep, that’s exactly what you told them.
Enough already.
CouchPotato
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So then.... if S&W's warranty department can install a Shield 2.0 slide on a Shield Plus frame then why does S&W's customer service department tell people that we can't do that same slide swap on our own?
OP
ShallNotBeInfringed
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You are 100% correct...
[Edit: HOWEVER, I stand by the idea that there's nothing unreasonable about informing them that you reserve the right to post a YouTube video if they screw up your gun after you've given them the second chance to make things right to you the customer. So even if I had left it in, telling them that your not going to post a video unless you receive a broken gun again.
Calling the author of the video I linked to in my OP a "Karen" is absurd. His gun came back in an unacceptable state. I also don't think I would be at fault if I had decided to let them know I would only share the video if the problem was not fixed. If it comes back fixed I'll probablymake video in how good their customer service was. Thus far I have nothing to complain about their customer service. But posting a video of a problem with product you paid hundreds of dollars for, if they don't fix it is not extortion - Equus has it backwards]
...So I should have said I didn't actually print that in the letter because I decided its like criticizing your food and sending it back - you'll get spit in it. My apologize for writing that, I was still heated at the moment. Its always a bad idea to anger someone working on something of yours.
So thank you for the quote, I forgot I left that there. Frankly though I don't consider it "extortion" even if I did tell that I would include the video in my review if it wasn't fixed. How would that that be unfair?
Anyways heres a cutout frok a picture I took of the letter that I actually wrote (minus the links of course):
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Mike-AK
Member
That is an interesting situation. If you try to send an M&P back to have a thumb safety installed, they will tell you that BATF will not allow them to modify the pistol from the original configuration. Turns out the thumb safety install is an easy 5 minute job that anyone can do, yet S&W refuses to and gives the aforementioned reply. I wonder why a “non-original configuration” slide is ok, bu a thumb safety is not. Not bashing…just curious.
CouchPotato
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You are 100% correct. [Edit: But I stand by the idea that there's nothing unreasonable about posting a YouTube video if they screw up your gun after you gie them the chance to fix things l. Calling the author of the video I linked to in my OP a "Karen" is absurd. His gun came back in an unacceptable state. I also don't think I would be at fault if I had decided to let them know I would only share the video if the problem was not fixed. If it comes back fixed I'll probablymake video in how good their customer service was. Thus far I have nothing to complain about. But posting a video of a problem with product you paid for if they don't fix it is not extortion - Equus has it backwards] So I should have said I didn't actually print that in the letter because I decided its like criticizing your food and sending it back - you'll get spit in it. My apologize for writing that, I was still heated at the moment. Its always a bad idea to anger someone working on something of yours.
So thank you for the quote, I forgot I left that there. Frankly though I don't consider it "extortion" even if I did tell that I would include the video in my review if it wasn't fixed. How would that that be unfair?
Anyways heres a cutout frok a picture I took of the letter that I actually wrote (minus the links of course):
Let's not rip the OP's face off too much here. At the end of the day, it doesn't matter. He just wants his situation resolved.
The reality is that S&W is having many warranty issues, they're developing a pattern of not fixing things the first time, and also they're not making it easy on customers.
Working with a dysfunctional company for a warranty claim is not easy... furthermore, explaining a complex situation coherently social media, such as this forum, also is not easy. These reasons are why we don't hear about the majority of problems that customers have with any product. Most customers just disappear silently and move on to another brand.
The only things that matter are what S&W does to remedy the issue, and what S&W does to ensure more people don't keep having similar issues.
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