Purchased my BG380 (SN EAL0XXX) in May or June last year. Take it to the range every couple of months (along with several others) just to keep in practice. Never liked the trigger pull (initially very hard, then looong) but I thought I'd get used to it and to some degree I did. At the range yesterday a spent round stovepiped in the chamber. Had to have help to clear it. Would no longer function. I.e, wouldn't chamber a round. Took it home and tried to field stip it to see what was wrong....couldn't get the slide back far enough to lock it and remove the retaining pin. Something broken inside preventing the slide from moving back far enough. Tried to call the 800 number and after about 45 mins on hold just gave up. Called a repair facility nearer my home. That number answered almost immediately and informed me that: 1) S&W 800 was taking over an hour to answer, 2) They were having numerous problems with the BG380 and 3) to best get help register a problem on the S&W website. Well, I sent an email to the Cust Svc dept but haven't received a reply yet. Stated the malfunction issue, inability to center the laser vertically and lamented the quirky trigger pull. Will attempt to contact them again on monday. EDIT: Took it to Academy today...Nice folks! They are going to send it to S&W for me.