Problem with M&P 10mm + Customer Service Nightmare

Thanks!



I'll be trying some Underwood 220gr hard cast & 200gr XTP in my 4" M&P 2.0 10mm on Friday, crossing my fingers. :D


Wouldn’t run reliably in mine. Last 4-5 rds in the mag would have repeated fees failures. Hope you have better luck.


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Wouldn’t run reliably in mine. Last 4-5 rds in the mag would have repeated fees failures. Hope you have better luck.


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I'll post Friday evening how things went, do you still have the M&P?
 
I'll post Friday evening how things went, do you still have the M&P?


No sir. Bought it as a woods gun for bears. It wouldn’t run the hot loads I needed, so I dumped it and went with something else. Shame; I loved everything about it (except the reliability).


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No sir. Bought it as a woods gun for bears. It wouldn’t run the hot loads I needed, so I dumped it and went with something else. Shame; I loved everything about it (except the reliability).


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IF I have the same issue I'll trade it in for a Gen4 Glock 20.
 
Lots of videos with issues for the 10mm. I have four 9mm and they have been flawless but it seems the 10mm has issues.


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M&P runs great and no real issues

Shot 100 rounds this morning, 50 with 5.1g of W 231 and another 50 with 5.6g of W 244 with 180g LPC TC by MO Bullet Co over both loads. The bullets went where red dot was pointed all ejected to same area as the 180's over 4.6g W244 of earlier.

I still think this 4" model is too light weight for 10mm ammo because of too much recoil for most people that aren't looking for a very hard recoiling gun.

But with soft loads this gun has become a hoot to shoot and all the brass lands behind me on the deck, not out in the grassy yard where the 1911 sends them.

The magazines have more space in them length wise and are wider at the mouth the 1911's so the super wide mouth HP bullets work freely in the magazine that otherwise won't in 1911 magazine.

With about 500 rounds through the gun, it has been 100% when I slapped the back of the mag after loading like I was taught so many years ago. I guess I'll clean it today since it's been 400 rounds since cleaned.
 
Hey everyone, in lieu of a summary write-up (which couldn't do much more than recapitulate everything I've already stated in this thread), I'm planning to do a Medium post that will attempt shed some light on the prevalence of the magazine drop malfunction. If you've had the same problem yourself or have come across others who have, I'd appreciate hearing about it. Thank you!
 
Well, I've decided to keep the M&P 10mm because it works flawless, accurate with my light loaded sub-sonic plinking ammo, and fun to shoot and I don't have to put a reduced power recoil spring like I would in a 1911 10mm. So, I bought a very nice used Kimber 10mm Camp Guard put a 20# recoil spring in for standard load target ammo along with a 21# hammer spring.
 
I don't understand ragging on Mark for all the things he should have done or tried from different ammo to tinkering with the gun to waiting a year to buy it. S&W should have sold him a functioning handgun and when they did not, they should have done everything possible to fix it. His point is good that if he had worked on the pistol, it might have voided the apparently worthless warranty.

I don't think there is or should be a minimum number of posts before "you can complain." I have read much more vitriolic diatribes from members here with with hundreds of posts. Mark has been respectful and low key given the level of frustration he must feel. If this is not a place one can discuss S&W failures, where do you suggest he go?

I agree. I purchased my last S&W about 2012. Lack of reasonable customer service was the reason. Lots of other quality gun manufacturers out there to choose from.

I have a Gen4 GLock 20 and a Gen4 G29. Glock has some groeing pains with the 20 and 29 when they first came out. They fixed em by the time I got my Gen 4's. They both are reliable with range velocities as well as the stouter botique loads. M&P is a lot nicer looking though, but useless if mags are dropping on you.

Good luck, hope they fix it.
 
Hey everyone, in lieu of a summary write-up (which couldn't do much more than recapitulate everything I've already stated in this thread), I'm planning to do a Medium post that will attempt shed some light on the prevalence of the magazine drop malfunction. If you've had the same problem yourself or have come across others who have, I'd appreciate hearing about it. Thank you!


I've lurked on this forum for some years and am a member of another M&P forum, but it was your post that finally got me to join this forum.

I have an M&P 10mm 4.6" pistol that was built on 2/9/2022, that I bought new in mid February 2022.
Mine works flawlessly with Underwood 155 grain JHP, 180 grain JHP, and S&B 180 grain JHP.
I love this pistol!


Then yesterday for the first time (10/13/2022) I tested a full magazine of Doubletap 200 grain hard cast rounds.
After firing no more than two rounds, the magazine fell out and it stovepiped.
And it continued repeatedly jamming or failing to chamber a round at all with the magazine falling out.
I finally gave up trying to finish the magazine.

I AM OF THE OPINION that it IS the Doubletap 200 grain hard cast ammo that causes my magazine to drop out.
(I don't have any Underwood 220 grain hard cast to check this with)

BEFORE I EXPLAIN,
NOTE THAT THE 10MM AUTO SAAMI SPEC HAS NO TOLERANCE FOR THE MAXIMUM WIDTH AT THE TIP OF A FLAT TIPPED BULLET.

After I got home, I took three magazines and partially loaded them with Doubletap 200 grain Hard Cast, another with Underwood 180 grain JHP, and a third one with Underwood 155 grain JHP.


When I pushed the rounds down in the magazine that had the Doubletap 200 grain hard cast rounds, I noticed that as they passed the notch in the magazine that the magazine release holds the magazine, that the wide front end of the hard cast bullet came clear out to the edge of the notch hole.
This would push the magazine release tab that holds the magazine in the pistol out of the hole, THUS releasing the magazine.

When I did this same thing with the 180 and 155 grain JHP rounds that taper more quickly down to a smaller bullet tip, there was more space left between the bullet and the magazine notch opening when the bullet passed the opening.
THUS leaving more room for the catch to keep holding onto the magazine.

So I do believe that wide enough flat ended bullets can cause the magazine to be released as the pistol is fired.

AGAIN, NOTE THAT THE 10MM AUTO SAAMI SPEC HAS NO TOLERANCE FOR THE MAXIMUM WIDTH AT THE TIP OF A FLAT TIPPED BULLET.

On the flip side, note that a Glock magazine has a notch in the plastic that holds the magazine in that doesn't extend into the magazine, which could be why Glocks don't have trouble with the wide tipped hard cast bullets interfering with the magazine release.

So in conclusion, I just won't shoot cartridges in my M&P 10mm 4.6" that have wide flat bullet tips.
As that's the only round that gives me trouble with ejecting the magazine while firing.

I plan to get ahold of some Underwood 200 grain hard cast rounds and test those, as they appear to have a narrower flat tip than the Doubletap rounds do.

I don't plan to test 220 grain hard cast rounds because my Glocks also have trouble with them sometimes and 200 grain hard cast was always enough for me.
 
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Mr. Shyvley, that makes sense and I believe you have solved the problem. Why couldn't S&W do what you did? No doubt they tried narrower-tipped bullets and could not replicate the problem.
I bought my first semi-auto handgun in 1969. Back then you had to be very careful what ammo you used because some would function only with FMJ bullets. The guns were not defective, just picky about ammo.


I'm still not yet 100% convinced of this theory without more tests.


I don't know that S&W didn't check out the problem with the Underwood 220 grain hard cast.

In post #1 of this thread, the OP says

"...the customer service rep latched onto the 220gr Underwood hardcasts as being the cause of the problem I experienced. There are three problems with that:
1. I have made S&W aware of the ammo I have been using since the start of this process in December. *If* the ammo is of concern, why wasn't that addressed months ago?"


SO maybe S&W did check this, but they don't want to officially come out and say not to shoot ammo with wide ended flat nosed type of bullets???


Second, I agree with the OP that

"2. Underwood explicitly markets their 10mm ammo as falling within SAAMI pressure specs, and M&P 10mm pistols are supposed to be able to run SAAMI 10mm ammo.".


And the Underwood 220 grain hard cast no doubt DOES meet the SAAMI standard as far as that standard goes.
But there is no standard for how wide the tip of a flat nosed bullet can be.


So at this point, if this theory about wide tip flat nosed bullets is valid, S&W should admit this limitation with this otherwise good pistol.
 
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I am considering the 4.6" but if the pistol can't handle a wide meplat, what's the point. That is one of the things about 10mm is carrying a hardcast bullet with a wide meplat.
 
S&W has yet to acknowledge this defect. I hope they will. It's also possible that they will quietly revise the design--stronger mag catch? heavier recoil spring?--without acknowledging the problem publicly, but I hope they will be transparent.

This my guess. Smith will quietly tweak the design but will be quiet about it.

That approach seems common in the gun industry today.
 
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This sucks, sorry about you being at the wrong end of a not ready for production pistol purchase.
As I mentioned above, I've read of too many new to market 10mm pistols with issues.
I have a Springfield Armory XD-M 10mm that has been good. Should S&W refund you, and they should, consider one of those
.

I can second your opinion of the SA XDM 10mms.

I have two different models of XDM 10mms and they have been great. Problem free and at least for me, better ergonomics than the big Glock 10mms.
 
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