oeg
US Veteran
I called RCBS today hoping to replace a 1966 powder measure hopper. She took my name, address and said they will send a new one, NO CHARGE.
RCBS: Great service
- Thread starter oeg
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yep...very typical of them...excellent company
Skip Sackett
US Veteran
Glad to hear you had a good experience. Too many times all we hear is the bad, thanks!
By the way, I was through your neck of the woods Saturday. Coming back from the Indy 1500 we stopped off in Parker City, on SR32, then came through Marion on SR15.
Ever been there?
Not a major item, but the o ring broke on my bullet puller hammer. Called and they are sending a new chuck and o ring. I probably have the right size ring in the garage somewhere.
MrPhil
Member
A buddy bought a used RCBS primer pocket swager at a gun show. Turned out the low price was justified; it was missing the small swager. He called RCBS to buy one. He explained the situation, had his credit card out. They sent him a new one, no charge. First class mail in 3 days.
Everybody raves about Dillon, and their customer service is second to no one. The same can be said of RCBS and Hornady.
Everybody raves about Dillon, and their customer service is second to no one. The same can be said of RCBS and Hornady.
Just got off the phone with RCBS Customer Service. I needed a primer catcher for my Rock Chucker. I lost the old one. I also needed a shell plate for a trim Pro, a sizing insert for a die a decap assembly for a die and a collett for the kinetic bullet puller. I too had a credit card out. Didn't need it. They refused the money and are sending everything I need for free. Good company. I use RCBS and Dillon products. Small wonder why.
I had to call RCBS customer service only once in 40+ years of using their products. They treated me very well and shipped me the part for free. Great service.
