"repaired"gun was returned completely unusable

[Mister_D]

I got my Smith & Wesson 500 repaired and this is the condition it was sent to me in. As you noticed there's a huge Gap. The cylinder is tweaked to the left it looks like. And completely locked in place and unfunctional. I can't pull the trigger, pull the hammer or release the cylinder. This is 100% unacceptable and quite appalling that they would let something like this happen.

 

[hkcavalier]

Definitely. Who "repaired" it? S&W?

 

[misswired]

Looks like it was in a wreck.
Was the shipping container trashed?

 

[Mister_D]

box was in perfect condition. was also in the original padded bag inside the box. I'm so furious at them. I contacted them with pictures and a video I posted on you tube

 

[Mister_D]

@hkcavalier yes this was sent to the Smith & Wesson repair center and that's how they shipped it back with a paper that says "functionality acceptable" what a joke

 

[Peak53]

Who is them? What did you have done? What was the response to your complaint?

 

[Mister_D]

Who is them? What did you have done? What was the response to your complaint?

them is SW repair center. they have not responded because its Saturday. so hoping Monday morning they get back. I'm also calling them and speaking with a manager

 

[Mister_D]

What did you have done?

Gun with sent to them with an extractor problem. The extractor would get in front of the rounds and therefore wouldn't extract. Other than that was in perfect condition. And functioned as it was supposed to

 

[g8rb8]

Tolerances aren't what they used to be?

Looks like a bent yoke? I would suspect the barrel of the yoke is bent because the stud is stronger and less likely to bend. Anything that puts a significant lateral force on an unopened cylinder such as whipping the cylinder open with a flip of the wrist could cause such a problem. The fix is straight forward. Looks like it needs to go back to S&W.

 

[Mister_D]

Tolerances aren't what they used to be?

Looks like a bent yoke? I would suspect the barrel of the yoke is bent because the stud is stronger and less likely to bend. Anything that puts a significant lateral force on an unopened cylinder such as whipping the cylinder open with a flip of the wrist could cause such a problem. The fix is straight forward. Looks like it needs to go back to S&W.

That's what I believe too. The problem as stated before is I sent them the gun with a perfectly straight yoke it came back like this and then they said it was acceptable functionality. Which is what I can't believe. Also the fact that I had to wait weeks to get this gun back for it to basically be a brick is absolutely ludicrous

 

[Mister_D]

"repaired" Smith and Weston came back broken - YouTube

here is a quick video on the firearm in the post

 

[amazingflapjack]

Wow, I'm just glad it wouldn't function, especially a 500.

 

[Mister_D]

Wow, I'm just glad it wouldn't function, especially a 500.

Yeah I'm kind of scared of it now. How am I to know that the next time they don't screw something else up that makes it explode. I hope they do right by me on this one cuz it's pretty bad.

 

[chief38]

Unbelievable! I'd be super upset as well! Hope you get it resolved quickly and properly.

 

[rwsmith]

Good lord...........

That looks like I tried to work on it.

 

[moralem]

Better have some before pictures of the before or the corporate guys are going to say it came to them that way.......good luck.

 

[MichiganScott]

S&W no longer has factory repair centers; everything now must be sent into the mothership. S&W states to send them nothing but the gun when sending a gun in for repair, but the OP states that he received it back in the padded pouch that he sent it back to the repair center in. Also, the OP's first post with the pictures is his first post on this forum. He also claims to have posted a Youtube video. All this before contacting S&W.

Just sayin'............

 

[nachogrande]

WELL, THERE YOU GO.

"repaired" Smith and Weston came back broken - YouTube

here is a quick video on the firearm in the post

"REPAIRED" by Smith and (Weston)??? NO WONDER.

 

[Triathloncoach]

Welcome to the forum......

 

[Warren Sear]

S&W no longer has factory repair centers; everything now must be sent into the mothership. S&W states to send them nothing but the gun when sending a gun in for repair, but the OP states that he received it back in the padded pouch that he sent it back to the repair center in. Also, the OP's first post with the pictures is his first post on this forum. He also claims to have posted a Youtube video. All this before contacting S&W.

Just sayin'............

(scracth chin, arch eyebrow....)