Ruger customer service-understaffed or in need of adult supervision?

I am surprised that they did not stick a manual in the mail, it would not have been that hard and it would keep a customer happy. That being said I would have just downloaded the manual. My experience with Ruger customer service has been very good (1 time) A few years ago I had some trouble with my 25 year plus year old Red Label over and under shot gun, called Ruger and they said ship it to us. The hardest thing was finding a box to put it in. I shipped it to them on my dime and they fixed it at no charge and shipped it back at no charge. I can't think of to many companies that would do that with a 25 year old product.
 
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Troystat, perhaps the problem was that the issue had such a simple solution.

I do have a preference for Smith and Wesson revolvers in general and for the older ones in particular. Certainly some of the reasons are 'emotional'/personal-Smith allowed thousands of families to live well and securely and but for this job I would not have gotten through undergrad and grad school.

However Smith and Wesson differs from Ruger in fundamental ways both in the revolvers and Company policy.

Smith and Wesson differs 180* in the right direction from Ruger and this cannot be intelligently disputed.

Only one Company stands behind their products in writing

Only one Company specifically states, in writing, that their modern revolvers are approved for +p ammo with the exception of K frames made prior to '58 ?? and this is available for all to download :rolleyes: on page 11 of the Smith and Wesson Modern revolver manual.

AND only one Company continues to manufacture using a process which is universally acknowledged to be stronger and more expensive.

This Company is Smith and Wesson.

I have repeatedly posted that Ruger makes good guns and that we only carry Ruger revolvers (but remember the reason) and that we trust these revolvers to work when needed.

It was posted that Ruger offers no warranty as they wish to 'dance to their own music/tune' this is the best summary I have ever read for this highly unusual business practice

But boys and girls with Ruger being allowed to do their own thing, dance to their own tune means that they can change the tune any time they wish-and they have done this.

Its just that Smith and Wesson the Company and Smith and Wesson the revolvers are superior and this can be quantified.
 
gsn said:
Its just that Smith and Wesson the Company and Smith and Wesson the revolvers are superior and this can be quantified.
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Best not to confuse opinion with fact. I own both by the way.
 
Then you own one which is better quality than the other;research-read and discover for yourself.

Certainly we agree that there are fundamental differences between the two Companies?
 
The facts are that Ruger customer service has changed. For all you guys who praise them for CS I challenge you to contact them for any part or service for a Six series revolver. You will be met with a very rude response. Go ahead and try it. S&W still has parts for revolvers 100 years old and they aren't rude.
 
gsn said:
Then you own one which is better quality than the other;research-read and discover for yourself.

Certainly we agree that there are fundamental differences between the two Companies?
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There's things I like about each of them. Nothing I really don't like about either. The no warranty thing with Ruger doesn't bother me. I'm sure if I had a problem they would fix it if they could.
 
Zipdog said:
The facts are that Ruger customer service has changed. For all you guys who praise them for CS I challenge you to contact them for any part or service for a Six series revolver. You will be met with a very rude response. Go ahead and try it. S&W still has parts for revolvers 100 years old and they aren't rude.
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Sorry you had a bad experience. I had a Mercedes that was a piece of ****.. but I'm sure others swear by them. :rolleyes:
 
Rastoff said:
The question no one has asked- what manual WAS included with the gun?



Are you going to sue them over, as you say, as $.47 manual? No, so they're not concerned.

On the flip side, it does say on every barrel, "Read The Instruction Manual." On most of my Rugers it says they will provide one free of charge.

I seem to remember you saying that they told you they were sending one. What's the problem? I agree that they should send you one. Overnight? Not so much.
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I asked it. See post # 53
 
gsn said:
Manual arrived today :D :D :D :) :) :)


If anyone is thinking of getting one you should know that apparently the barrel is not purpose cast but taken from the .357 and while the very minor difference between the .357 and 9mm is just fine for self defense work-civilian that is-it may be or probably would be noticeable should you be wanting the longer barrel for target work. Perhaps someone more knowledgeable will post about this. How do you know this-does the barrel have a .357 crossed out and a 9mm etched in ?

But more importantly the gun 'apparently' is not approved for +p ammo and I post this because; for the .357 Ruger specifically states that .38 +p is acceptable ditto for the .38 special however for the 9mm +p ammo is conspicuously absent. Only 9mm Luger is approved-in fact the wording is : "The RUGER* SP101 chambered in in 9mm Luger is -only- (bold/underlined) compatible with the 9mm Luger cartridge. Do -not- (underlined) use any other 9mm cartridges (9mm Short, 9mm Bergmann, etc.)" the key word here is apparently. Seems like you are really going out of your way to disparage your purchase. Why?

Should anyone disagree I would be most interest in reasons why.

AND this perhaps is the best reason why one should select Smith and Wessons-Smith tells me that any modern gun is fine with +p and I am unable to find info to the contrary in any modern revolver manual.

Forged is stronger than cast and the gun thats 'built like a tank' maybe not so much...
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Your post begs the question
"Why the hell did you buy the gun then???"
I really want to know....unless this thread is just you trying to troll the board in which case you are doing a pretty good job. :D
BTW you still have never told us what gun the original manual in the box was for.
 
Alpo said:
gsn - apparently I'm the only one that gets it.

I bought the gun. The gun-purchase was SUPPOSED TO come with a gun, a gray plastic box, a cheesy padlock, a ring of colored plastic, a plastic bag, and an owners manual.

ALL of that is part of the "new gun" package. If any of it is NOT in there - even if, like the plastic ring or the lock, I'll never use it - then they should send it to me.

"I've lost the manual to my OM Blackhawk." Hey, no problem, go HERE and download another one.

But "You didn't send me a manual for my BRAND DAMN NEW gun"?? No, "go here and download" is not the proper answer. The proper answer is, "I'm sorry sir. What is your mailing address? It will go out in this afternoon's mail".

Ruger screwed up. It's not a BIG screwup, but it's still a screwup, and THEY should take care of it.
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Wow! All you really need for your gun is bullets. Don't sweat the small stuff. Life's too short.
 
NYlakesider said:
My wife had trouble with her new SR22 and I was commissioned into called the company for her. Had a very nice young lady on the phone and explained the problem. Within two days had the gun picked up at the house, sent to Ruger, fixed and returned a few days later. Very easy to deal with and they sent a extra magazine as a gift.
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IN MY 60 YEARS OF SHOOTING, THIS IS THE TYPE OF SERVICE, THAT RUGER HAS PROVIDED, FOR AS LONG AS I CAN REMEMBER--- EVEN ON USED, WORN GUNS, THAT WERE PREVIOUSLY OWNED BY SOMEONE ELSE.....
 
Rastoff said:
Well, you're right about that, but it ain't S&W. Only one gun company has a written lifetime warranty on the gun and will repair it free of charge regardless of the issue. That company is Ed Brown.
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Not sure about EB but HP will replace a firearm even if it is the customers fault, even if the dog chewed up the gun.

I have never had to use Ruger CS, and have not talked personally to anybody that has. Plus on the internet most Ruger comments are favorable.

I usually ignore sporadic complaints about a company. If I didn't I would not be able to buy anything. But then I have extremely good luck with most things I buy, from guns to electronics. Not sure if I am the luckiest man alive, or complaints are over hyped.

Almost forgot, I did have one complaint a few years back, but considering I am still alive very minor complaint. I came to during the middle of heart bypass surgery, I guess the anesthetic was defective.
 
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I have learnt in life that looking for the easiest solution is resulting in far greater happiness than concentrating on a problem and being mesmerized by it.
 
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