Ruger customer service-understaffed or in need of adult supervision?

My wife had trouble with her new SR22 and I was commissioned into called the company for her. Had a very nice young lady on the phone and explained the problem. Within two days had the gun picked up at the house, sent to Ruger, fixed and returned a few days later. Very easy to deal with and they sent a extra magazine as a gift.
 
gsn - apparently I'm the only one that gets it.

I bought the gun. The gun-purchase was SUPPOSED TO come with a gun, a gray plastic box, a cheesy padlock, a ring of colored plastic, a plastic bag, and an owners manual.

ALL of that is part of the "new gun" package. If any of it is NOT in there - even if, like the plastic ring or the lock, I'll never use it - then they should send it to me.

"I've lost the manual to my OM Blackhawk." Hey, no problem, go HERE and download another one.

But "You didn't send me a manual for my BRAND DAMN NEW gun"?? No, "go here and download" is not the proper answer. The proper answer is, "I'm sorry sir. What is your mailing address? It will go out in this afternoon's mail".

Ruger screwed up. It's not a BIG screwup, but it's still a screwup, and THEY should take care of it.
 
I'd sure need a better reason than this to go to war. Allow me to relate to you my experience with Ruger customer service.

I sent them a letter inquiring as to the price and availability of a hammer spring for an out of production Security Six. Their reply included the part. No charge.

I sent them a clunky old Mini-14 for factory refitting. I was sure that the work would cost hundreds of dollars. They sent the rifle back in perfect mechanical condition. No charge.

I'm happy to print .pdf files when necessary.
 
really?

Ruger customer service rocks.
I called them about a lost part on an older revolver. I was E-mailed a shipping label and off it went. One week later it arrives at my door. They replaced the one part along with many other parts. It was like a new gun.

Sorry you had this problem son. It sucks but also seems kind of minor and apparently already resolved.
 

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WAAAAIT! You expect some snowflake millennial to actually put a book in a envelope and.....dare I say it..... MAIL IT TO YOU, LIKE THE OLD FASHIONED WAY?

I mean, they could cut their sensitive tongue on the envelope lid licking the non environmentally safe glue, or worse; get a laceration on a carpal digit and then it's GAME OVER!!! Now it's a work related injury, they'll need special counseling, medical care, a safe space to work and "recoop" in.....

OHH THE HUMANITY!! :rolleyes:
 
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I've always found Ruger's customer service to be top-notch in every aspect. Everyone always - always - treated me with the utmost courtesy, respect and friendliness.

Of course, it may have been in response to a friendly attitude on my part.
 
I've only used Ruger customer service once and wasn't even for a gun I personally owned. A buddy I worked with for years had a mark II pistol he had bought in 1988 and asked me to have a look at it because it was jamming. Bare in mind this was 2014 when he asked. I told him to bring it to my shop and we would have a look. I really hate taking the Ruger Mark series apart they are a pain in the rump, anyway when he got to the shop I asked how much it had be fired thinking it was just dirty. He said he hadn't fire a box of shells in it from when he bought it new. Well obviously dirty wasn't the problem. When I opened it up it was full of small pieces of metal milling fragments. I told my buddy we need to call Ruger and see what they have to say. I called them and they put me in touch with a tech he asked that I send some close up photos of the fragments and email them to him. I did and we waited no more then 15 minutes and he returned the call. Yep, that's exactly what they are he told use. Now here is the good part this gun is 25 years old they offered him a brand new gun or would repair his no charge and they would pay the shipping. I really don't think customer service gets any better than that.
 
When you go looking for lost/not included manuals for almost everything, the default answer in the digital age is "Download it from our website." Does work, now I just have to pull it up on the computer to read a couple because printing them out produces a font size you need a microscope to read.

I'll admit it's generally much handier, but I'd like to solve the font size problem. The vendor on those claims to be mystified.
 
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HARDWARE said:
im wondering now whats in a revolver manual. insert bullet and pull trigger about covers it.
Click to expand...

The manual will tell you how to disassemble and reassemble the revolver. See, this really comes in handy when you want to fully strip the gun or you need to replace a part for some reason. Maybe you want to do a trigger job. Can't do it without taking the gun apart.

Zipdog said:
Try to get any parts for a Security Six today.
Click to expand...

Parts for the Security-Six are all over the Internet at reasonable prices.
 
gsn said:
But there has to be a reason why Ruger refuses to offer any warranty, the only maker of guns on the planet to do business this way.
Click to expand...

Ruger states their reason why...read it.

I suppose you've never experienced the joys of dealing with a company that "supposedly" has a lifetime warranty, like Taurus for example. Or arrogant companies like Kimber, who won't stand behind their products (in my experience, with three of their 1911s.) Or companies who only offer a limited warranty (usually one year) and/or don't pay for shipping. Or companies who have lousy service and don't give a hoot about their customers.

Ruger has excellent service, and they are fast, pay for shipping both ways, and are noted for taking care of their customers. There are many companies now, not just gun companies, who only provide an online user manual. The last two cell phones I bought (Samsung and Motorola) both only provided a very basic pamphlet to get started, and I had to download a full user manual. Same for the Braun electric razor my wife bought me, as well as the Hamilton Beach coffee maker we just bought. It's the internet age, and providing an online manual helps companies save money on printed materials. I'd a lot rather them do this, than raise the cost of their guns!
 
Tnks Alpo, you and me for sure but I'm thinking the third Amigo might have posted-maybe-sorta...

The fantastic reports of stellar Ruger service experiences are quite amazing-member A gets free parts without even asking, member B sends a wreck of a piece in and gets a museum piece back in an hour and a half the usual reports are coming in fast and furious.

WHY CAN'T I GET MY STUPID MANUAL

Yeah I know you sent in your Security Six and got it back with gold engraving and 8 other brand new guns for your troubles.

BUT I CAN'T GET A MANUAL THAT COST RUGER ABOUT ABOUT 47 CENTS
 
gsn said:
Tnks Alpo, you and me for sure but I'm thinking the third Amigo might have posted-maybe-sorta...

The fantastic reports of stellar Ruger service experiences are quite amazing-member A gets free parts without even asking, member B sends a wreck of a piece in and gets a museum piece back in an hour and a half the usual reports are coming in fast and furious.

WHY CAN'T I GET MY STUPID MANUAL

Yeah I know you sent in your Security Six and got it back with gold engraving and 8 other brand new guns for your troubles.

BUT I CAN'T GET A MANUAL THAT COST RUGER ABOUT ABOUT 47 CENTS
Click to expand...

Didn't you say a nice lady is sending you one?
 
gsn said:
BUT I CAN'T GET A MANUAL THAT COST RUGER ABOUT ABOUT 47 CENTS
Click to expand...

Yes you can...all you have to do is download it. Besides, I thought you said someone at Ruger had agreed to send you one...so, one is on the way. Possess yourself with patience. If you get this stressed out over such a minor matter as this, I sure hope you never encounter a real problem!
 
I'll add my kudos to the others for Ruger customer service:
I bought a used LCR .327 off gunbroker and after about 250 full house rounds, the cylinder became hard to rotate. Still fired ok, but had about a 20lb. trigger pull. I thought I'd be SOL since I bought it used, but I called Ruger and they immediately sent me a link that allowed me to print a prepaid FedEx overnight label and off it went. Less than a week went by and it was back in like new condition! Now that's customer service!
 
I had to deal with Ruger Customer service once and it was excellent. Same can be said for S&W.
 
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