S&W customer-NO-service Vent

[Rick_A]

No time for phone but enough to shoot off several Emails?

Like others, minor stuff like that I don't even bother with, from any company.

I've definitely fixed worse things on fancier new guns.

 

[Alk8944]

Let's see, 7 total posts in a total of 2 threads started by the O.P. Both threads have the same subject, complaining about S&W Customer Service and the same incident being the basis of both! He couldn't get any traction the first time! Maybe we should quit pandering to him in this thread, I know I have nothing else to add after this once.

Whether Walt629 likes it or not that very clearly defines a TROLL. Maybe if he had anything positive to say he should start a thread about that!

 

[RetDet]

Just a week ago, I emailed S&W with a parts question and received some of the answer in a few days. I had asked for the missing info in the middle of a rambling question, and they missed that. That's MY fault. So, I sent a follow-on question and got my answer on a Saturday 2 days later.

Plenty good enough service for me on an email inquiry. If I had needed the data immediately, I would have called on the phone.

S&W is polite in the auto-responder to advise that an answer may take 5 days. I got fair warning, and it suited me fine.

 

[Laketime]

I use to re do all of my Dots with glow in the dark paint from a hobby shop. They are just a little off white in the sun light, but glowing at dusk or low light.

 

[FlyFish]

Just as another data point . . . I emailed S&W CS at 10:11 this morning (4/14/2014) inquiring about having the cylinder with oversized throats on my 25-5 replaced, i.e., do they do it, how many $, how much time.

I received a response at 1:50 answering all my questions. (For those who may be interested: yes, about $200, about 7 months, respectively.)

Pretty darn good customer service, I think.

 

[brasser]

S&W Customer Service

I was considering sending a Model 39 in for service until the rep informed me that turn around time was only 10 or 11 months for vintage guns...forget about it.

 

[blujax01]

The company from which I recently retired had a blood-letting a couple of years ago. Several engineers were fired and "Someone" forgot to turn off their phone extensions and emails.

As a result, a few hundred customers were calling and emailing and leaving messages concerning open projects that never got heard, much less answered. It was a big mess and a huge embarrassment. The bigger the company, the more apt this is to happen. Not making excuses, just sharing similar frustrations.

 

[03Fatboy]

I have two orders in with S&W since last summer. Up till then, my orders always shipped within a few days. I have called several times since then and they tell me I'm still in the que and there new software system is part of the issue and some of the parts I ordered (recoil springs) are not in stock.

At this point I have given up, unfortunately.