I do the exact same thing!... I thought I was the only one?...lol
S&W customer service needs help
- Thread starter wil
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I do the exact same thing!... I thought I was the only one?...lol
Joni_Lynn
US Veteran
I've gotten rid of a good number of nice S&W's due to their customer service talking to me like I am an idiot. Small problems then become the reason why I rarely buy a new S&W anymore.
I had a minor problem, a small issue with another brand of gun and the guy the company is named for called me and all was worked out to everyones satisfaction.
I see some S&W's giving up space in the safe for Les Baer guns.
I had a minor problem, a small issue with another brand of gun and the guy the company is named for called me and all was worked out to everyones satisfaction.
I see some S&W's giving up space in the safe for Les Baer guns.
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I guess S&W figures, if there were more people like you and me, No one would be sending any guns back, and they could save a bunch of money on shipping and repairs....
P.S., Whenever I call, I dont let them talk down to me or rush me. If they do I will call back and get another rep.
Paul is one of the best reps, I have spoken to lately...
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blackballed with whom?with your four posts i'm not certain who you refer to on this forum
oh...and welcome to the forum!
blackballed with whom?with your four posts i'm not certain who you refer to on this forum
oh...and welcome to the forum!
Thanks for your information. It help me to think about my ideals. I'll share soon again.
Apart from that, you also can ref more resources at: Customer service supervisor interview questions
Rgs.
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I dropped my 442 off at the guard shack at S&W on April 12. On April 19 I received a call from CS that the frame crack was no repairable and since it was an early production gun, they would be sending me a whole new gun. I was given the choice of a 442 or 642. I chose a 642 and additionally requested a no lock version. I was told that it might take up to a month for that depending on what was being made when. Got a phone call on May3, my gun was being shipped to the LGS I had picked for the transfer. On May 5, I got my new gun.
Maybe it just depends on who you get as your CS rep, but I'm happy.
I used the online service....got an approval with shipping label within 2 days and shipped it to them via Fedex. Got a letter within a week that they received it and that it usually takes about 3 weeks from receipt to have it repaired and returned.....also a thank you for using/buying S&W products. All in all, good so far.....lets see when I get it back and if all goes well at the range....
Smith & Wesson customer service has been a nightmare for me.
I sent my Thompson Center pistol scope to Smith and Wesson as instructed by their customer service for repair. But 2 weeks after receiving my scope, they informed me that they no longer repaired this scope. They checked their inventory and after another 3 months had passed, they informed me that they did not have any replacement scopes in inventory and that they had discontinued this scope. Now they are telling me that they will not repair, replace, or even return my scope to me so that I can try to find someone else to repair it.
I sent an email to Smith & Wesson's customer service supervisor with a copy to their director of marketing. My email included my email records dealing with their customer service department. I thought that they'd be embarrassed that their customer service department had told me to send in my scope for repairs and then after I sent it to them they told me that they no longer repaired scopes. I thought they'd be embarrassed about how slow Smith & Wesson had been to respond to my inquiries about the status of my scope and how slow they had been to try to resolve this issue. And I thought that after I asked their customer service department to send my scope back to me, and they told me they didn't have it anymore and would not return it to me, that their customer service supervisor and director of marketing would make a sincere effort to replace my scope with something comparable.
Not so. I sent them my email September 7 and neither of them have replied to it.
I sent my Thompson Center pistol scope to Smith and Wesson as instructed by their customer service for repair. But 2 weeks after receiving my scope, they informed me that they no longer repaired this scope. They checked their inventory and after another 3 months had passed, they informed me that they did not have any replacement scopes in inventory and that they had discontinued this scope. Now they are telling me that they will not repair, replace, or even return my scope to me so that I can try to find someone else to repair it.
I sent an email to Smith & Wesson's customer service supervisor with a copy to their director of marketing. My email included my email records dealing with their customer service department. I thought that they'd be embarrassed that their customer service department had told me to send in my scope for repairs and then after I sent it to them they told me that they no longer repaired scopes. I thought they'd be embarrassed about how slow Smith & Wesson had been to respond to my inquiries about the status of my scope and how slow they had been to try to resolve this issue. And I thought that after I asked their customer service department to send my scope back to me, and they told me they didn't have it anymore and would not return it to me, that their customer service supervisor and director of marketing would make a sincere effort to replace my scope with something comparable.
Not so. I sent them my email September 7 and neither of them have replied to it.
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