I have purchased an M&P 9, Model 617, Model 629, Model 63, SW1911E, Model 60 Pro Series, Model 36 Classic Series... all of them new... since 2009, and every one has been functionally flawless, and cosmetically beautiful. I just can't attribute that to luck (particularly in light of my utter lack of luck in all other endeavors...)
My 8 other used Smith and Wessons are also holding up well....and some of them have quite a bit of mileage.
I only own Smith and Wesson handguns currently. I've had Sigs, Springfield Armory, Rugers and Colts...but they're gone now... traded or sold to facilitate the acquisition of a new (or new to me) Smith and Wesson.
I had to return my M&P 15-22 for a known problem, and the customer service was polite, professional; the repairs were quick and resulted in a firearm that was better than before it broke. The turnaround time couldn't have been more prompt.
Might just be me, but I'm hooked.
I ain't going anywhere...anytime soon.
The Big OX makes some strong points the vast majority of us have experienced. I have to wonder, after reading many of the responses on this thread, how much attitude has made a difference in the way S&W customer relations has handled many of these different, and in a few cases, inflamitory complaints.
Sure, we all want a trouble free, precision built, lifetime durable, totally hassle free, super accurate, aesthetic masterpiece, and above all less costly guns.
It just can't happen and won't happen with any mechanical object today.
We will never again see the hand finishing that used to be from S&W. It was the only method then but one has to wonder if the various technologies had been available then that are available today if hand fitting would have been deemed necessary. I doubt it....
People need to realize economic and political pressures against manufacturers like S&W demand they reduce all costs-- materials, labor, R&D, advertising, marketing, legal, retirement, taxes -- all critical aspects of their business or they no longer in business. We've seen federal environmental laws imposed that have negatively impacted issues like the quality of bluing on guns. Unlike the banks and auto industries, ain't nobody going to bail the firearms manufacturers out in a financial crisis!
When I see complaint threads like this one I have to wonder how aware these posters are that the firearms industry may be on the very edge of extinction. Their negative attitudes and corresponding threats of being non-consumers can only serve to disrupt the new gun buying market. They appear to be too uninformed to realize the firearms industry will never again be what they want it to be. It can't!!
The vast majority of my large collection is made up of S&W's considered by these same people as being from "the good old days." They are, in many cases, fine examples.... but don't think for a moment they didn't have issues of their own in their day, and they were without the support and outstanding coverage of the current S&W lifetime warranty.
So guys, if you want a durable modern gun combined with the hand fitting of the 60's and 70's have your new purchase S&W firearm custom fitted by a qualified gunsmith. It's your choice. But expect to pay a thousand or two more in inflated value dollars for the gun quality you're looking for. Quit complaining about an unchangeable issue others of us are finding acceptable, and in some ways a better product in this current political and economic environment.