S&W made a believer out of me, about thier lack ofquality control!!!

[TAROMAN]

 

[Cruiser RN]

When I had the problems with my Model 36 there were a few lapses in quality assurance.They recognized that the gun should never have gotten out of the factory and 3 steps in the QA process failed namely not spoting faulty threading in the barrel,not visually noting the barrel was not alligned properly and obviously not being able to hit the target during test firing.When it first came back it had vice marks and took 25 rounds to severely recant to the right.After it came back I called and asked exactly what they did to the gun to which the reply was,"This time they changed the barrel".This meant that they tried a cheap fix by adjusting a barrel they already knew was faulty on the first go round.This is NOT evidence of good quality assurance or customer service.True stuff happens but the measure of a company is how they handle problems after they are discovered.If you send a replacement gun for one that became a barrel launcher and you are told what the problem is it might be good customer service and damage control if you fix the problem right the first time.I understand the fustration of the OP and I think we all need to take a deep breath and not bash the OP for presenting his problem.I was on the receiving end when I presented my story and it is NOT a nice feeling....Mike...

 

[StatesRightist]

When I had the problems with my Model 36 there were a few lapses in quality assurance.They recognized that the gun should never have gotten out of the factory and 3 steps in the QA process failed namely not spoting faulty threading in the barrel,not visually noting the barrel was not alligned properly and obviously not being able to hit the target during test firing.When it first came back it had vice marks and took 25 rounds to severely recant to the right.After it came back I called and asked exactly what they did to the gun to which the reply was,"This time they changed the barrel".This meant that they tried a cheap fix by adjusting a barrel they already knew was faulty on the first go round.This is NOT evidence of good quality assurance or customer service.True stuff happens but the measure of a company is how they handle problems after they are discovered.If you send a replacement gun for one that became a barrel launcher and you are told what the problem is it might be good customer service and damage control if you fix the problem right the first time.I understand the fustration of the OP and I think we all need to take a deep breath and not bash the OP for presenting his problem.I was on the receiving end when I presented my story and it is NOT a nice feeling....Mike...

I understand your frustration. However, the last two I sent back to S&W were back in less than 10 days. They sent out Fed Ex to pick up the gun and picked up all of the costs. They were delivered back to my doorstep for me to sign for. You can't ask for better than that.

Don't get me wrong, I'm not to say your experience did not happen, was not a lousy job of CS or would not have made me extremely angry as well.

However, based on the majority of posts on similar subjects on here, I'd say my experience is more the norm.

 

[Joewisc]

This guy really has it in for S&W. A harsh critique:
The Dark Side of Smith & Wesson

 

[joespapa]

Best I can determine, most of its true.
Doesn't stop me from being a fan of some of their current and previous product ymmv.

 

[Cruiser RN]

I know my experiences may be the needle in the haystack.The thing that upset me was the attitude of "indifference" from the customer service dept. If I were working there and this happened with a brand new gun I would make it a point to see just how the system broke down so it can be fixed or improved.My gun got fixed and life is good I just hope it never happens to another shooter...JMHO.....Mike

I understand your frustration. However, the last two I sent back to S&W were back in less than 10 days. They sent out Fed Ex to pick up the gun and picked up all of the costs. They were delivered back to my doorstep for me to sign for. You can't ask for better than that.

Don't get me wrong, I'm not to say your experience did not happen, was not a lousy job of CS or would not have made me extremely angry as well.

However, based on the majority of posts on similar subjects on here, I'd say my experience is more the norm.

 

[ladder13]

This guy really has it in for S&W. A harsh critique:
The Dark Side of Smith & Wesson

The smokin' gun.

 

[speedyquad]

buy a mossberg...you'll change your tune...

 

[ladder13]

buy a mossberg...you'll change your tune...

or a "new" Remlin aka Marlin