S&W not doing repairs
- Thread starter happydude
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This makes no sense at all for S&W not to repair it unless they figured you were responsible and even then it still makes no sense as you noted about liability issues.
Sounds odd....had the gun been modified in some way?
dougb1946
Member
Do you have third party parts in the gun?
I remember recall a discussion here that S&W was running out of 3rd generation parts, and support will end. Like 5-screw revolvers.
bigwheelzip
Absent Comrade
Yeah, the end of support for 3rd Gens was mentioned here a couple of years ago. At the time, there was a thread that went into some detail about alternative 3rd party sources, to keep your 3rd going. Perhaps the usefulness of these old links is still valid, and you'll still be a "happydude" in the end.
Good luck.
http://smith-wessonforum.com/smith-...d-gen-parts-im-afraid-were-our-own-gents.html
Good luck.
http://smith-wessonforum.com/smith-...d-gen-parts-im-afraid-were-our-own-gents.html
BruceM
Member
Yep, Smith & Wesson of today isn't the company I grew up with and that ISN'T a good thing for consumers. I can understand not wanting to inventory expensive major components such as barrels, slides, frames and cylinders but common service parts such as side plate screws, hammer nose kits and bushings, oversize hands and cylinder stops, proprietary springs? For instance, literally millions of k-frame revolvers which share common parts remain in service but Smith & Wesson no longer supports them. Ditto for 1st, 2nd and 3rd generation all metal autoloaders.
Bruce
Bruce
Yup $90 for mag disconnect . I have hear so many storis from so many reps it is sickening...Pretty much what I am catching send us your gun we then will hold it hostage..So pay or wait three months and get a broken gun back. What ticks me off is they called last week to confirm shipping address to supposedly ship it back. Well I confirmed my ship address not my mail so they sent a bill that got returned because I have a p.o. box. Might point beighn is yeah it is fixed sending to you now and then a bill not a gun shows up?
Okay, I am not comparing Ruger guns to S&W guns (new or old) and for the record, I am a S&W addict through and through. HOWEVER... if S&W were to "adopt" Ruger's customer care style and reputation... from day one through tomorrow, this would be the best thing that ever happened to S&W customer service, Bro.
686-380
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Good to know
Hopefully, my new 22/45 Lite Mark IV won't need any customer service!
Okay, I am not comparing Ruger guns to S&W guns (new or old) and for the record, I am a S&W addict through and through. HOWEVER... if S&W were to "adopt" Ruger's customer care style and reputation... from day one through tomorrow, this would be the best thing that ever happened to S&W customer service, Bro.
Hopefully, my new 22/45 Lite Mark IV won't need any customer service!
Yep. This is the new Smith. It's pretty clear they don't want to support the older stuff anymore. They'd much rather you trade in that old 3913 for a new M&P. I'm almost afraid to send them any of my guns (say a 952) for fear they will keep it and replace it with a plastic M&P or mimmed out new 686.
I honestly do not know of any good place to send a 952 that might need service but it would be my opinion that one of the absolute WORST POSSIBLE PLACES that you could send a 952 would be back to S&W in the year 2017.
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What merger?
ArmyRover
Member
I would hope that is not the case as they currently have our M&P AR15-22 in for repairs.
nocents
Member
It almost makes me wonder if everyone at SW that knows anything about 1st.,2nd.,or 3rd gens. has retired....
03Fatboy
Member
Now is the time to rid yourself of these once and for all. No question period.
Actually between my dad and I and the 3rd Gens we own, I can't remember needing to send one to S&W for repair. However, I have been able to replace a broken lever or trigger play spring when needed. I guess the good news is they don't break much, and many repairs are fairly simple with a little knowledge, which I think is worth learning to keep these things running.
Actually between my dad and I and the 3rd Gens we own, I can't remember needing to send one to S&W for repair. However, I have been able to replace a broken lever or trigger play spring when needed. I guess the good news is they don't break much, and many repairs are fairly simple with a little knowledge, which I think is worth learning to keep these things running.
^Agreed and to add a fine extra point to the above...
S&W made massive shiploads of these pistols and MANY of the parts are shared across models which mean many many parts are out there. Less barrels, slides and frames for sure, but the fact is that those are also out there sometimes too.
One other thing that we have seen countless examples of...
S&W customer service seems to give wildly different answers depending on the day you call them. We can come to SOME conclusions every time someone offers an example of a recent interaction, but it doesn't mean it is the law going forward.
S&W has always been a mixed bag when it comes to getting help.
S&W made massive shiploads of these pistols and MANY of the parts are shared across models which mean many many parts are out there. Less barrels, slides and frames for sure, but the fact is that those are also out there sometimes too.
One other thing that we have seen countless examples of...
S&W customer service seems to give wildly different answers depending on the day you call them. We can come to SOME conclusions every time someone offers an example of a recent interaction, but it doesn't mean it is the law going forward.
S&W has always been a mixed bag when it comes to getting help.
Personally, I'd like to hear more details of what was wrong, what S&W said, did they offer a good deal on a new pistol (which they have in the past), and other details before I panic and sell off all of my 3rd Gens.
OTOH, there is likely to be a cottage industry for industrious gunsmiths keeping these guns running.
BTW, the OP has six posts. Everyone of which has a complaint about S&W.
OTOH, there is likely to be a cottage industry for industrious gunsmiths keeping these guns running.
BTW, the OP has six posts. Everyone of which has a complaint about S&W.
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Mainsail
Member
This is why I haven't bought any more 3rd gen smiths, and why I won't even try their M&P series.
It's hard to believe there are still companies that don't recognize the internet. It's not like the old days.
It's hard to believe there are still companies that don't recognize the internet. It's not like the old days.
4barrel
Member
I have owned maybe 50 S&Ws since 1972 and never had to send any back.
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If the "happydude", or previous owner removed the magazine disconnect, they may have decided to write this one off. (decline working on it)
Would be interesting to take a look at the repair sheet when the gun comes back.
Would be interesting to take a look at the repair sheet when the gun comes back.
Obviously there is a communication problem here.
If you send in a gun that needs repair and it is not covered under warranty, they send you a quote and you have to authorize repair.
Your comment about your PO Box and the "bill" being returned suggests they did that and thought you would not authorize the repair since their quote (or "bill") was returned to them, and then they contacted you to verify your address so they could return your gun.
If your communication with them was anything like your post above, how can you blame them for the confusion?
The only one I ever had to send back was an early 442-1 in Satin Silver. It had a frame crack under where the barrel screws into the frame. Not an uncommon problem with the alloy J frames.
S&W replaced it with a brand new 642 (no lock) at no cost. All I had to pay for was the transfer, and I suspect that the shop double dipped on that one.
S&W replaced it with a brand new 642 (no lock) at no cost. All I had to pay for was the transfer, and I suspect that the shop double dipped on that one.
Sevens;p139512914 said:
I've stopped shooting mine for that reason. I own a bunch 952s and put a lot of rounds through a couple of them. Shoot a gun enough and it will eventually need something done. There was a time when the pc would treat you beyond good when you returned one their guns for a tuneup. These days....
They are committed to their new plastic stuff and seem to want to distance themselves from the older guns. Maybe that's a good business move as I think they are making more money than ever but it sucks for their longtime customers.
The whole things seems cheapened these days, from the quality of the revolvers to the quality of support.
I realize I sound like a grumpy old man but I say these things as a longtime customer and fan boy.
eh Gary.. I may want some of those 3rd gens... my pm is down... email me at my sig..
I have said that in the past never has a problem with smith doing repairs etc in past one was a barrel bushing in 5906 and the other was a 4006 2 times to get that one straight.....Both those were no problem! Minimum to fair or no charge
