Shield 40 Mishap

[Rastoff]

I'd be surprised if they call. I'd be on the phone at 9am tomorrow morning.

 

[Smithsrevenge]

I'd be surprised if they call. I'd be on the phone at 9am tomorrow morning.

I'd be driving to mass to chew em out in person

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[Kyjames]

Any update on this? I'm in the market for a 9mm Shield and just curious how this works out.

 

[2001gmc]

No update yet. If they don't call me today I'm gonna give them a call tomorrow. I'm sure if you want a 9mm shield it will be fine. I'm just a lucky guy I guess.

 

[epj]

You're WAY too patient. ��

 

[2001gmc]

You're WAY too patient. ��

To be honest I don't want to talk to them. I don't have nothing good to say. I don't want to ruin my chance on getting the weapon replaced. Besides that I got my Glock 30SF now and never have been happier.

 

[BillK01]

wow - 2 months today and STILL no resolution from S & W???? That's some poor customer service - regardless of the situation - even WORSE considering what this specific case is all about!

 

[2001gmc]

Yea you know I have 5 Smith & Wesson guns its all I ever buy. I have never once had to deal with Smith before I never had any problems. This would be my first with this Shield and as far as I'm concerned it would be on the top of the list no matter what was in the shop if I was in charge. Very crappy service IMO!

 

[Kyjames]

No update yet. If they don't call me today I'm gonna give them a call tomorrow. I'm sure if you want a 9mm shield it will be fine. I'm just a lucky guy I guess.

Thanks. I agree this is bad service. Their silence is not a good thing given the attention they placed on this early in the issue.

I would have already blown up on some poor customer service phone rep.

Good luck.

 

[Smithsrevenge]

Yea you know I have 5 Smith & Wesson guns its all I ever buy. I have never once had to deal with Smith before I never had any problems. This would be my first with this Shield and as far as I'm concerned it would be on the top of the list no matter what was in the shop if I was in charge. Very crappy service IMO!

I feel your pain. I'm dealing with another top name brand that has taken CS to an all new low as well haha


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[2001gmc]

Well I been on hold for 15 min so far. We will see what happens.

 

[2001gmc]

Well I got some crappy news. Was on hold for 17 minutes a rep came on and gave him all my info. He put me on hold for another 5 min came back and gave me test results. He said everything was within spec on the gun and they can offer me a replacement for $320 plus $14 shipping. I said no thanks. He said it had to be a over pressure round. He said they sent me a letter in the mail and should be getting it any day and I could send it to Federal and take it from there. What a damn Joke. I will never in my life buy another Smith Product. Weather it was the gun or not I've purchased so much of there guns they could just send me a new gun. I highly doubt there hurting for $$.

 

[BillK01]

Well I got some crappy news. Was on hold for 17 minutes a rep came on and gave him all my info. He put me on hold for another 5 min came back and gave me test results. He said everything was within spec on the gun and they can offer me a replacement for $320 plus $14 shipping. I said no thanks. He said it had to be a over pressure round. He said they sent me a letter in the mail and should be getting it any day and I could send it to Federal and take it from there. What a damn Joke. I will never in my life buy another Smith Product. Weather it was the gun or not I've purchased so much of there guns they could just send me a new gun. I highly doubt there hurting for $$.

Wow that sucks man - sorry about the lousy news.

That really makes me reconsider the M & P .45 I've been thinking about buying. The Glock .45 may be my next gun instead of another S & W.

 

[2001gmc]

Wow that sucks man - sorry about the lousy news.

That really makes me reconsider the M & P .45 I've been thinking about buying. The Glock .45 may be my next gun instead of another S & W.

Yea if you want a 45 get a Glock 30SF. Thats what I just got and its the most accurate gun I've ever shot.

 

[turbo38gn]

I feel bad that you didn't have a better ending.... but how can we slam S&W for a gun being destroyed by bad ammo. Shouldn't you be pissed off at the ammo manufacturer? Why is it S&W's fault... also, I expect that you will receive your gun back. In which case you go after the ammo man.....

 

[BillK01]

I feel bad that you didn't have a better ending.... but how can we slam S&W for a gun being destroyed by bad ammo. Shouldn't you be pissed off at the ammo manufacturer? Why is it S&W's fault... also, I expect that you will receive your gun back. In which case you go after the ammo man.....

Pretty sure Federal already tested the remaining ammo and told him it was all within spec.

 

[2001gmc]

I feel bad that you didn't have a better ending.... but how can we slam S&W for a gun being destroyed by bad ammo. Shouldn't you be pissed off at the ammo manufacturer? Why is it S&W's fault... also, I expect that you will receive your gun back. In which case you go after the ammo man.....

Yea right get my gun back LMAO! There not gonna send me my gun. They could tell me anything how do I know? How do I know it was over pressured round? I will send the letter to Federal and see what happens. I done contacted them via email.

 

[turbo38gn]

Pretty sure Federal already tested the remaining ammo and told him it was all within spec.

those rounds weren't fired in his gun...

 

[2001gmc]

I just sent them a email to box up my gun and send it back or one to replace it. Told them I paid $475 for it and I want it back.

 

[2001gmc]

If I sound rude I apologize but I am really pissed right now. They could have said it was a over pressured round and were working with Federal right now to get you a replacement.