Shield Plus back to mothership!!!

[beefstews]

I recently picked up the Shield Plus bugout special after carrying the Shield 1.0 for years. I guess I got the one that did not go through QC! Dead front night sight and trigger pin backing out after 100 rounds. Also, got 2 mags that don't drop free. Sent it back to S&W today via FEDEX. I know they will make it right. Just disappointing, as I was looking forward to carry it.

 

[MattLarmore]

So I also recently got this special, and it was advertised on Palmetto State Armory. They sent me ZERO magazines for the gun, and cited the fact that I live in MD as the reason. I would understand about the three 13 rd mags, however they didn't even send me the two 10 rd mags that should have come with it. Long story short, they would not send me ANY mags and basically told me All I could do is return it (after being on hold for 45 minutes mind you) Anyway, rant over. Terrible customer service though for future reference.

I DO really like the gun however, sorry you ended up getting one that wasn't QC very well. When you do get a good one back though you won't be disappointed, little thing is a mini sniper IMO

 

[Glock g26]

I recently picked up the Shield Plus bugout special after carrying the Shield 1.0 for years. I guess I got the one that did not go through QC! Dead front night sight and trigger pin backing out after 100 rounds. Also, got 2 mags that don't drop free. Sent it back to S&W today via FEDEX. I know they will make it right. Just disappointing, as I was looking forward to carry it.

I also had a Dead Front sight and sent it back to the mothership for repair or upgrade to fiber optics. I put 200 rounds through it with no issues the two days I had it. We'll see what the turnaround time is as they said 4 to 6 weeks.

 

[N4KVE]

So I also recently got this special, and it was advertised on Palmetto State Armory. They sent me ZERO magazines for the gun, and cited the fact that I live in MD as the reason. I would understand about the three 13 rd mags, however they didn't even send me the two 10 rd mags that should have come with it. Long story short, they would not send me ANY mags and basically told me All I could do is return it (after being on hold for 45 minutes mind you) Anyway, rant over. Terrible customer service though for future reference.

I DO really like the gun however, sorry you ended up getting one that wasn't QC very well. When you do get a good one back though you won't be disappointed, little thing is a mini sniper IMO

Let me explain how this works. I work for several FFL's here in Florida doing gun shows. We can have 100 round mags here if we want. First of all, 99% of gun stores are too small to purchase directly from the MFR. We buy from gun distributors. And they call us all the time telling us what they have. We can take it or leave it. So my boss may need some Glock 17's which normally come with 17 round mags. But the rep will tell us the Glock 17's he has come with 10 round mags because they were supposed to be sold in NY. But all the FFL's in Commie states have all they need. My boss will tell the salesman "I'm in Florida, & everyone wants their Glock 17 to have a 17 round mag". The distributor will reply, we're all out of the SKU # that comes with 17 round mags, so if you want Glock 17's today, they're coming with 10 round mags. Take it, or leave it. So we take the Glock 17's with 10 round mags. The customer buys the gun, & the next day calls us up to complain there's no 17 round mags. We reply that's how we bought it, as the SKU # for the 17 round package isn't available. The customer screams "you didn't tell me the gun came with 10 round mags", to which we reply "you didn't ask, & before you paid we handed you the box, & told you to carefully inspect it before paying. And you gave your nod of approval to complete the deal. Oh, by the way, we do sell Glock factory 17 round mags if you need any". We get AK's with folders that don't fold, with welded on muzzle devices, & other features that should have only been sold in Commie states. But we sometimes have to take them to sell, because the alternative is to get nothing. So in your case, they didn't have the correct SKU # in stock to comply with your states' laws, but they did remove the offending hi cap mags from your gun. I see this all the time, especially with the brisk sales of the last few years. A perfect example is the Keltec PMR30. From time, to time we get them in yellow. We don't like yellow, but it's take them, or wait 6 months to get them in black. It's just the way it's been the last few years. GARY

 

[LVSteve]

Why is it as a paying customer, "You didn't ask" smacks of sharp practice, just like "I was only obeying orders". "Let me explain how this works" is almost as bad, because it doesn't work.

Gun dealers have been playing fast and loose with magazines for years. It's about damned time they got called on it.

 

[N4KVE]

Why is it as a paying customer, "You didn't ask" smacks of sharp practice, just like "I was only obeying orders". "Let me explain how this works" is almost as bad, because it doesn't work.

Gun dealers have been playing fast and loose with magazines for years. It's about damned time they got called on it.

I can't speak for other dealers. Only the place where I work. GARY

 

[hardluk1]

beef You can sew over it or remember that it's a production handgun and occasionally a problem firearm gets out the door.

 

[MattLarmore]

Let me explain how this works. I work for several FFL's here in Florida doing gun shows. We can have 100 round mags here if we want. First of all, 99% of gun stores are too small to purchase directly from the MFR. We buy from gun distributors. And they call us all the time telling us what they have. We can take it or leave it. So my boss may need some Glock 17's which normally come with 17 round mags. But the rep will tell us the Glock 17's he has come with 10 round mags because they were supposed to be sold in NY. But all the FFL's in Commie states have all they need. My boss will tell the salesman "I'm in Florida, & everyone wants their Glock 17 to have a 17 round mag". The distributor will reply, we're all out of the SKU # that comes with 17 round mags, so if you want Glock 17's today, they're coming with 10 round mags. Take it, or leave it. So we take the Glock 17's with 10 round mags. The customer buys the gun, & the next day calls us up to complain there's no 17 round mags. We reply that's how we bought it, as the SKU # for the 17 round package isn't available. The customer screams "you didn't tell me the gun came with 10 round mags", to which we reply "you didn't ask, & before you paid we handed you the box, & told you to carefully inspect it before paying. And you gave your nod of approval to complete the deal. Oh, by the way, we do sell Glock factory 17 round mags if you need any". We get AK's with folders that don't fold, with welded on muzzle devices, & other features that should have only been sold in Commie states. But we sometimes have to take them to sell, because the alternative is to get nothing. So in your case, they didn't have the correct SKU # in stock to comply with your states' laws, but they did remove the offending hi cap mags from your gun. I see this all the time, especially with the brisk sales of the last few years. A perfect example is the Keltec PMR30. From time, to time we get them in yellow. We don't like yellow, but it's take them, or wait 6 months to get them in black. It's just the way it's been the last few years. GARY

While your explanation is appreciated, it does nothing to explain how withholding ALL MAGAZINES works. I believe I prefaced my response by saying I'm aware of the magazine "ban" that my state has, however when you ADVERTISE two 10 rd mags and three 13 rd mags you ATLEAST expect to receive the 10 rd mags. I would argue that a good company would actually send you five 10 rd mags instead just to be fair to that customer.

I wouldn't be as mad if they had any kind of customer service. They human I got on the phone legitimately tried to explain to me that the mags were "10+1" and couldn't be sent because of that. How stupid do they think we are? When I explained that +1 means in the chamber of the gun and always has been(not a hard concept to understand) I was basically immediately shut down and told there is nothing they can do to help.

I'm sorry but that level of disregard for your customer base is unacceptable, and downright disrespectful. What is really a shame is this is the first time I have ever had an issue with PSA, They always have some good prices on things. I would rather pay more for the same product through a company that gives a sh*t about their customers.

 

[MattLarmore]

Why is it as a paying customer, "You didn't ask" smacks of sharp practice, just like "I was only obeying orders". "Let me explain how this works" is almost as bad, because it doesn't work.

Gun dealers have been playing fast and loose with magazines for years. It's about damned time they got called on it.

Exactly. You hit the nail right on the head.

 

[USMCshooter]

TOTALLY stupid!

 

[Machine249]

I have also sent my Shield plus back. They received it the first week of Oct. with an estimated turn around of 5-7 weeks. Mine was having an issue with light strikes with three different ammo brands, same ammo would work flawlessly in my M&P M2.0 compact. I have read some negative experiences with S&W warranty repairs that have me concerned that my issue will not be resolved, I am hoping that it is fixed when it returns though.

 

[czgunner]

Let me explain how this works. I work for several FFL's here in Florida doing gun shows. We can have 100 round mags here if we want. First of all, 99% of gun stores are too small to purchase directly from the MFR. We buy from gun distributors. And they call us all the time telling us what they have. We can take it or leave it. So my boss may need some Glock 17's which normally come with 17 round mags. But the rep will tell us the Glock 17's he has come with 10 round mags because they were supposed to be sold in NY. But all the FFL's in Commie states have all they need. My boss will tell the salesman "I'm in Florida, & everyone wants their Glock 17 to have a 17 round mag". The distributor will reply, we're all out of the SKU # that comes with 17 round mags, so if you want Glock 17's today, they're coming with 10 round mags. Take it, or leave it. So we take the Glock 17's with 10 round mags. The customer buys the gun, & the next day calls us up to complain there's no 17 round mags. We reply that's how we bought it, as the SKU # for the 17 round package isn't available. The customer screams "you didn't tell me the gun came with 10 round mags", to which we reply "you didn't ask, & before you paid we handed you the box, & told you to carefully inspect it before paying. And you gave your nod of approval to complete the deal. Oh, by the way, we do sell Glock factory 17 round mags if you need any". We get AK's with folders that don't fold, with welded on muzzle devices, & other features that should have only been sold in Commie states. But we sometimes have to take them to sell, because the alternative is to get nothing. So in your case, they didn't have the correct SKU # in stock to comply with your states' laws, but they did remove the offending hi cap mags from your gun. I see this all the time, especially with the brisk sales of the last few years. A perfect example is the Keltec PMR30. From time, to time we get them in yellow. We don't like yellow, but it's take them, or wait 6 months to get them in black. It's just the way it's been the last few years. GARY

That's awful customer service. I had an FFL and would never attempt that kind of sale.

Sent from my Pixel 3 using Tapatalk

 

[sheepdawg]

This is why I still carry my 1.0. Stone cold reliable, plenty of mags.

 

[beefstews]

Got it back Friday. S&W turned it around in 2 weeks - not bad. They replaced the sights, trigger, and mag internals for 2 mags. Everything seems good. Hope the trigger pin stays in place after my next range session.

 

[Glock g26]

Got it back Friday. S&W turned it around in 2 weeks - not bad. They replaced the sights, trigger, and mag internals for 2 mags. Everything seems good. Hope the trigger pin stays in place after my next range session.

I got mine back on Friday. Dead front sight and they replaced both sights.Two week turnaround time is not bad.

 

[MattLarmore]

Got it back Friday. S&W turned it around in 2 weeks - not bad. They replaced the sights, trigger, and mag internals for 2 mags. Everything seems good. Hope the trigger pin stays in place after my next range session.

I'm glad to hear they fixed the issue quick for you. You won't be disappointed, I have shot about 300 RDs through it now without issues and it feels GOOD to shoot, especially with the 13 RD mags

 

[Machine249]

It would be nice if mine comes back fixed that quickly. Cheers to S&W for having it done in half the time estimated.

 

[Turq]

Just sent my Shield plus OR back today. I noticed what look like to me machining flaws inside the barrel. I don't have a bore scope, but I was able to get some pics and magnify it that way. It looks like four specks of dirt, until you look close. Anyway they told me to send it back after looking at the pics. I'm hoping this is a quick turnaround.

 

[coltle6920]

I just received the M&P "bugout" special. I always make it a point to watch videos on YouTube... Read the advertisement thoroughly... Read the reviews... Read the Q&A if available.

The Special is what it is unless you live in a State with mag restrictions. People ask "Can you replace the mags with ones that are legal in my State?" The answer is always a resounding NO! and justifiably so.

Gun dealers are aware of the various restrictions that States have. If you order online the good ones will remove the restricted items before shipping. If they don't then the FFL is responsible for their removal and what they do with them is their business other than they can't sell them InState.

It is our duty as an individual to research things... Ask questions... And be satisfied with the answers before completing the transaction.

 

[waffles]

Let me explain how this works. I work for several FFL's here in Florida doing gun shows. We can have 100 round mags here if we want. First of all, 99% of gun stores are too small to purchase directly from the MFR. We buy from gun distributors. And they call us all the time telling us what they have. We can take it or leave it. So my boss may need some Glock 17's which normally come with 17 round mags. But the rep will tell us the Glock 17's he has come with 10 round mags because they were supposed to be sold in NY. But all the FFL's in Commie states have all they need. My boss will tell the salesman "I'm in Florida, & everyone wants their Glock 17 to have a 17 round mag". The distributor will reply, we're all out of the SKU # that comes with 17 round mags, so if you want Glock 17's today, they're coming with 10 round mags. Take it, or leave it. So we take the Glock 17's with 10 round mags. The customer buys the gun, & the next day calls us up to complain there's no 17 round mags. We reply that's how we bought it, as the SKU # for the 17 round package isn't available. The customer screams "you didn't tell me the gun came with 10 round mags", to which we reply "you didn't ask, & before you paid we handed you the box, & told you to carefully inspect it before paying. And you gave your nod of approval to complete the deal. Oh, by the way, we do sell Glock factory 17 round mags if you need any". We get AK's with folders that don't fold, with welded on muzzle devices, & other features that should have only been sold in Commie states. But we sometimes have to take them to sell, because the alternative is to get nothing. So in your case, they didn't have the correct SKU # in stock to comply with your states' laws, but they did remove the offending hi cap mags from your gun. I see this all the time, especially with the brisk sales of the last few years. A perfect example is the Keltec PMR30. From time, to time we get them in yellow. We don't like yellow, but it's take them, or wait 6 months to get them in black. It's just the way it's been the last few years. GARY

I have purchased pistols with restricted magazines in states without those limits. I have seen them advertised more times. Any decent shop I've been to has it clearly marked in large lettering that they have the 10rd mags, and the salesperson will explicitly confirm that with the customers when they get it. Its such an easy win to provide good customer service, and hopefully those customers learned to avoid shops like yours for the price of a few 17rd mags.