Should I be upset?

OP, how about some pics???

I'd give them until 3 business days to respond... If not by then, then yes, you should be mad! I get back to my clients the same day or I can't sleep at night and it causes me anxiety!

I see the pics now!

OP, after seeing pics... that wouldn't bother me one iota... and I usually have a good eye for imperfections and stuff that is obviously off bothers me. But that is so minute I wouldn't consider it a problem since you ask for opinions. Sometimes, things are off to the eyes but numbers don't lie. Have you put a pair of decent digital calipers on the frame yet???
 
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rifmon,

It would help to know what the purpose of this gun. Collector safe queen, occasional range toy, regular use as a shooter or conceal carry?

If it is for collecting then you may be best served by selling it and shopping for one with better tolerances.

If it is one of the latter two then I would check to see how accurate it is for your purposes and standards.

Since we all have differences in our eyesight you may find that the sight is well centered for your vision.

Personally I would make several trips to the range with different ammunition to determine it's accuracy and the suitability of the sights.

Based on those results I would make a decision to keep it or get rid of it.
 
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Is it possible that since it's an adjustable sight gin that the sight channel is within tolerance for that model gun?

In others words for manufacturing efficiency and at that price point, that is normal.
 
Thanks to all who responded. I actually feel better by the general consensus that the offset rear unit is not a huge deal. I have a problem sometimes and input from others really helps. I'll see if I get a call back. The initial call was a shot in the dark but my hopes were raised only to be let down by the non action.

I was more disturbed at the lack of response but as some pointed out, a Friday response to a Friday call was optimistic. I'll wait a few days. Maybe they looked at it and thought I was nuts. But I cannot help my compulsive perception sometimes and a reality check is always helpful.

So this gun is a carry gun/range gun; not a safe queen. With the sights adjusted as shown in the photo, its a very precise revolver at 75 ft POA/POI.

If anything more comes from this, I'll add to the topic.

Thanks again everyone.
 
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tg4360 said:
Is it possible that since it's an adjustable sight gin that the sight channel is within tolerance for that model gun?

In others words for manufacturing efficiency and at that price point, that is normal.
Click to expand...

Yes that is possible. That was not communicated to me though. Even that would've been helpful. Thanks
 
Frankly I find that variance to be insignificant. 1" off at 7 yards, 4-8 clicks to bring it to zero? If sights didn't need some adjustment, they wouldn't be made adjustable. If it bothers you as much as it seems to, sell it to someone who will put it to use and purchase one that you'll be happy with.
 
rifmon said:
Thanks to all who responded. I actually feel better by the general consensus that the offset rear unit is not a huge deal. I have a problem sometimes and input from others really helps. I'll see if I get a call back. The initial call was a shot in the dark but my hopes were raised only to be let down by the non action.

I was more disturbed at the lack of response but as some pointed out, a Friday response to a Friday call was optimistic. I'll wait a few days. Maybe they looked at it and thought I was nuts. But I cannot help my compulsive perception sometimes and a reality check is always helpful.

So this gun is a carry gun/range gun; not a safe queen. With the sights adjusted as shown in the photo, its a very precise revolver at 75 ft POA/POI.

If anything more comes from this, I'll add to the topic.

Thanks again everyone.
Click to expand...


Glad we could help. I too, sometimes need some outside/opinions and assistance as well. I too carry my "N-Frame" everyday at some part in the day if not most of the day. My wife asked me the other night if I was going to wear my M629-5 to bed... Of which I replied, "Why, you wanna get kinky..." I got "that-look" which shut that down; but it was worth saying enough for "that-look" in retrospec for fun and giggles just to be funny.

Keep that Revo and enjoy shooting and carrying the snot out of it. I love my N-Frame (Midgets) as I call them, All chambered in .44Spec/Mag. They have become my favorite hand held firearms outpacing even my beloved 4" barreled "Commander" M1911's as of recent!:D

FPedCIv.jpg

rzUxt8H.jpg
 
As others have said, I think it's too early to be disappointed.

This won't be popular but, it's also too early to possibly raise concerns or insinuate a company has bad service.

Just wish we heard more stories - either good or bad - after an issue has been resolved or a decision actually reached.
 
Your issue with the S&W Company is not new. In the era of 1964 I sent a blued Model 10 HB as the cylinder locking bolt was not correct in that it did not lock the cylinder allowing the cylinder to continue to turn. I requested that the issue be corrected and the revolver be nickel plated. The revolver was returned nickeled plated but the issue with the cylinder locking bolt was still present.
 
I'd be upset. It was implied that your concern would be addressed. The fact that it was sent in and then deemed "ok!" after getting your hopes up, is just plain evil. I might be a little bias. I bought 3 new revolvers in 6 months and two went back to S&W. One shouldn't have left the factory in the first place. It came back with buggered screws. All the screws, not just one. Silly me, I keep buying them. Doesn't mean I should roll over and take this sub par QC and CS. Nobody else should either. JMHO. We pay good money for these revolvers. Honestly, it sickens me when our fellow revolvers fans bash us when we aren't happy with something we paid good money for. No we don't wrap our cars in plastic wrap to keep them scratch free, we just expect to get what we paid for. If we do have to send it back then we expect a little courtesy and understanding. Not to be treated like above mentioned plastic wrapping car fools. That's not asking for much.
 
Read the warranty and lifetime service policy. S&W is quite generous about fixing stuff that legally, they don't have too. Like used guns. Your gun looks OK to me BTW.
 
shocker said:
Read the warranty and lifetime service policy. S&W is quite generous about fixing stuff that legally, they don't have too. Like used guns. Your gun looks OK to me BTW.
Click to expand...

I agree they are generous at times in respect to original ownership. Regardless if the gun looks good to you or not, they implied it would be taken care of. He sent pictures in and they sent a shipping label to him after confirming that the representative (apparently) saw a problem and suggested that the frame could be replaced to solve the concern. Hard to say "my bad" after they sent it back without addressing it. CS is in the wrong in this particular situation, given the facts. Regardless of original ownership. They didn't ask and he didn't tell. If that was good enough for the Armed Forces of the USA then it should be good to go here in this situation.
 
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Rifmon,
If I don't feel comfortable with a gun, I don't enjoy owning it or shooting it.
I have sold several because they just didn't seem to fit my hand. The shape of my hand isn't the fault of the manufacturer, but it was still enough reason for me to sell it and find something else.
If the problem irritates you and causes a distraction to your shooting, its time to look for something else.
Mike
 
I have had no luck with new S&W revolvers.

Last year I purchased a new S&W 629 4" barrel. When I picked it up I checked it out only to find a number of what I would call serious flaws. 1. The barrel was clocked at about 11:00 o'clock. 2. The cylinder gap was.005 on one side and .009 on the other. 3. The front sight's slot had not been milled in the center of the barrel. 4. There was a tool mark on the barrel's crown.:eek:

I tried to talk to someone at Smith about it but was never connected to anyone that actually knew anything about guns...

I sent the gun back with a letter detailing the problems, 4 weeks later I gut the weapon back with only the muzzle crown fixed and no mention of the other problems.

I finally sent the gun to Frank Glenn... master gunsmith and S&W trained. He was amazed. He fixed the cylinder gap but in the process discovered that the hole in the frame for the barrel was not even 90 degrees to the frame!:eek:

He said that from what he had heard the real gunsmiths at Smith & Wesson are gone. QC is almost non existent and getting a well made revolver is the luck of the draw. Everything is C&C milled and parts fitters assemble the guns from parts bins. This does not account for machine tools that get worn and tolerances that change.

I sold that gun at a loss and found a 629-4 Trail Boss 3" that WAS assembled and fitted by a gunsmith. It is a wonderful gun. It's isn't as wonderful as the 29-2 that I had and sold in the 1970's but it's close. I am afraid the days of S&W quality have, like many other things, passed.
 
Don't feel too bad, I had a J frame that was missing one of the locking notches in the cylinder. It went back to S&W 4 times with no resolution. 5th time was a charm, they replaced the cylinder in the end. I was so frustrated with the experience I traded it off as soon as it came back.
 
If you say you are really going to carry it, then practice with it like you will use it in a defense scenario.
Draw, fire and shot time it.
Move and shoot.
Shoot one handed and weak handed.
You shouldnt have problems with how the sight looks under those conditions. If you do, then change the gun
 
Sometimes... all you can do is roll with the punches.

The below link is a posting about my experience with a 625-8 JM that I brought new a few years ago:

http://smith-wessonforum.com/s-w-re...ongs-sometimes-makes-right.html#post138687908

At first, when the gun is viewed from the top, it bothers me because you can see the alignment error with the barrel and the replacement Hi-Viz front sight blade canted to the right... but since the sight picture now looks "normal" and it shoots very well, it bothers me less and less as time goes on because of the results seen on a target.
 
rifmon said:
I am upset but I am asking people here for an opinion on whether I should be or not.

I bought a used 686-6 3 inch. I made sure the barrel was straight but later noticed there was another manufacturer's defect; The rear sight unit is off center on the frame. For correct POI/POI windage I need to move my sight towards the right.

So the frame was milled wrong....not an easy fix.

I called S&W on a whim, and described the issue. I was told it was not a common defect but that it does exist. I even told the person that I doubted there was anything that could be done to fix the issue but that every time I looked at the barrel, the off centered rear sight was all I saw.

The person said that the guns go out to be functional and also to be aesthetically pleasing. He invited me to send photos of the gun at various angles and that if it was decided that a problem existed, I would get a shipping label. I asked the person what would be done to correct the problem and I was told that they would make a new frame. I was pretty surprised and happy at this response!

I took pictures, and sent it to the person by email. The next morning, I received a label. Then I received an email from the person I spoke with providing me the direct extension if I had any questions.

Less than three weeks later, I received my 686 back. I opened the box and found they did nothing. The repair slip stated the problem as off-centered rear sight and that the gun was test fired...."no repair needed"

I did not claim that there was a functional issue on the phone or on my written note included with the gun. I was told that it was a cosmetic issue that would be addressed and my pics evidently warranted a return label.

BTW, I was not asked if I was the original owner and I did not provide the information that I was not.

The next morning used the extension to speak with the person who looked at my photos and sent me the label. A receptionist answered and asked for my name. I was put on hold and after a while the receptionist asked "what did I want?". I thought that was a little weird - what did I want... What did that matter??? Anyway, I explained that I wanted to talk with the person regarding a repair slip on my 686. At that point, I was put through but the phone rang on to voice mail. I left a message explaining who I was and that I received the gun back with nothing done. I did state I was confused and diss pointed and then I left my phone number for a call back. This was early in the Friday morning. The entire day passed with no response. I am getting the feeling I was dodged.

I consider myself to be a reasonable person. I just wanted to talk with the person who invited me to send pics on a cosmetic issue who in turn, sent a label confirming the issue. But the gun then went on to be FUCTION tested. This was NOT why the gun was sent back to S&W.

I guess I'm most disappointed that I was not given the courtesy of taking my call and then not receiving a return call for some sort of explanation. After all, I wasn't expecting much on my initial call to customer service, but the return label and discussion of cosmetic issues as a valid reason for accepting the gun led me to believe it would be fixed. But seeing that once they received it, the gun was judged solely upon function is sort of a disconnect. All I really needed was to talk to the initial person to express my disappointment or to see if a mistake was made. The circumstance was one thing but the non response is really off-putting to me.

OK sorry for my long issue. Should I be upset or am I too whatever? (fill in the blank.)
Click to expand...

IMHO---YOU HAVE GOOD REASON TO BE UPSET ! ! !

THIS IS JUST INDICATIVE OF THE DIRECTION THAT S&W'S CUSTOMER SERVICE HAS TAKEN, IN THE PAST FEW YEARS......

THEY SHOULD HAVE EITHER REPLACED THE FRAME, OR REPLACED THE REVOLVER.......
 
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