I recently purchased a Lyman crusher II pro kit from a local gun shop. It was about half the cost of the same kit direct from Lymans catalog and came with the advice of the people I have been purchasing guns and ammo from for the past few years, so they know more of what I am into and what I am capable of. I have heard no comments on any Lyman equipment but would like to know what you think....
I'm glad you asked that question! In my opinion, Lyman reloading manuals are the best on the market! Because they don't make bullets or powder, they publish the widest range of reloading data of any of the manuals. When I was a kid I learned how to reload by reading my Dad's Lyman 44th Edition Reloading Manual, and his Lee First Edition Reloading Handbook (that cost all of 98 cents) from cover to cover about a hundred times.
That said, however, in my actual experience, LYMAN HAS THE WORST CUSTOMER SERVICE OF ANY RELOADING COMPANY THAT I HAVE DONE BUSINESS WITH!!!!
For example: I purchased a Lyman Turbotumbler by mail order. It didn't work from the get-go. The company I ordered it from said I should call Lyman about it. I did, and they told me they had no proof that I didn't run it for days on end and they REFUSED TO DO ANYTHING ABOUT IT! Being a sucker, I purchased another one from a store about 70 miles away (at the time I lived in a small town in Idaho that didn't sell that kind of stuff). It ran for about an hour, then quit! I called Lyman AGAIN and again they REFUSED TO DO ANYTHING ABOUT IT! A week or so later I took it back to the store where I purchased it, and the store gave me my money back. I replaced the Turbotumbler with a Thumler's Ultra-Vibe 18, and I'm still using it 25 years later!
My next bad experience was with a Lyman power case trimmer. I purchased one, and it DIDN'T HAVE THE POWER TO TRIM A CASE. I called Lyman and they said, "TOO BAD!" They REFUSED TO DO ANYTHING ABOUT IT! I now have a Gracy power trimmer that I bought used from a friend. Even though I bought it used, they replaced a couple of parts for free.
My third bad experience was with my Lyman Model 450 Lube and Sizer. A fairly major part broke on it within a year of purchasing it. I felt it should not have broken, and I didn't feel that I abused it. They wouldn't replace the part for free, but they were magnanimous enough to allow me to BUY a replacement part. (Gee, wasn't that nice of them?!?)
I have had some minor problems with the interior finish of Lyman bullet moulds where they didn't seem to want to drop bullets. I have NEVER had a problem with an RCBS bullet mould. I always buy an RCBS or another brand of mould unless I can only find the particular bullet style I want in a Lyman mould.
In my experience, if you have problems with something made by RCBS, Lee, Hornady, Dillon, Forster, or Redding, they will just about break their own arm trying to get a free replacement in the mail to you. With Lyman, you are on your own.
I teach reloading and I have told this same story many times. I have also repeated it many times when people have asked me for recommendations on equipment. I think this is the first time that I have put it on a thread on the internet, however. What makes me happy is that Lyman has reaped what it it has sown. I'm sure I have cost them many times what it would have cost them to make things right with me back in the once-upon-a-times. To give them a little benefit of the doubt, most of this stuff happened quite a few years ago. Possibly their customer service has gotten better over the years, but I don't know. Of the many hundreds (and probably thousands, if I actually count it up) of dollars worth of reloading equipment I have purchased in my lifetime, little of it has been made by Lyman because of my past experiences with them. If Lyman ever does better by me, I will tell people. I can't see me deliberately buying Lyman equipment because of my past experiences, however. I'd like to hear about the experiences others have had with Lyman customer service, good or bad. I'd like to know if they are better now.