HAWKEYE10
Member
I am thinking about buying a Taurus TCP 738 in cal. 380. I have heard some bad thing about these guns. No more than normal for a 380. I was wondering about their customer service in case I got a bad one. Don
Taurus customer service?
- Thread starter HAWKEYE10
- Start date
I am thinking about buying a Taurus TCP 738 in cal. 380. I have heard some bad thing about these guns. No more than normal for a 380. I was wondering about their customer service in case I got a bad one. Don
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Andy Griffith
Member
I've only had to call in one time to get a couple of screws- I dropped and lost a sideplate screw on my judge, and they sent me out a couple no charge- after explaining to them twice what I needed. Came in about four days.
My only experience.
My only experience.
model 49 rick
Member
good service for me
I have owned a PT-99 for over twenty years. Sent it in twice. Once the receiver cracked right where the pin that holds the rear sight is, and could not get the sights to align. Shot the lands from the original barrel after about 17 years, and they replaced that too. Lifetime warranty means lifetime warranty apparently.
I have owned a PT-99 for over twenty years. Sent it in twice. Once the receiver cracked right where the pin that holds the rear sight is, and could not get the sights to align. Shot the lands from the original barrel after about 17 years, and they replaced that too. Lifetime warranty means lifetime warranty apparently.
neiljrosen
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Bought some rubber grips from them. They didn't sent screws. When I called they said the screws weren't included but sent them to me anyway.
m75rlg
US Veteran
The firing pin in a 15-18 year old PT22 broke. Emailed Tarus USA, then sent slide in mail and a few days later it was returned with a new firing pin.
GatorFarmer
Member
People have had mixed experiences at best. The gunsmiths they employ to "fix" things might not be always the most skilled. Not all their staff speak English as a first language. If you have to send something to be fixed, it might or might not get done properly.
windjammer
Member
I bought a used pt22. The firing pin was broken, I later found out. I sent it to Taurus for repair. It was quickly fixed and returned. Very good service.
Can't remember the protocol on posting a link to another blog. But stricktly to impart information you can check Taurus armed
Taurus Armed.net - Index
Taurus Armed.net - Index
I sent my 22 revolver in because only 7 of the 9 chambers would consistently fire and after 20 or 30 shots carbon and lead build up on the forcing cone face would lock the revolver up. Turn around time was around 6 weeks, which I thought was long. However I've run over 12K rounds through it since the service and have had only 3 misfires. Frankly I don't care what language the gunsmith speaks who works on my firearms, as long as they can understand the problem and have the skills to fix it.
I doubt if the gunmakers who built my CZs, BRNOs, or FNs spoke much English either. ;D
I doubt if the gunmakers who built my CZs, BRNOs, or FNs spoke much English either. ;D
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don...i would think twice as it's a taurus...just saying
What are "normal problems" for a .380?? What advatage does the Taurus have over the Ruger??
OP
HAWKEYE10
Member
I don't think the Taurus has any advantage over other 380's except I like it better than some. From what I have read on the net most small 380's have problems from time to time. Don
ErnieDeBord
Member
I aint gonna own a Tarus so I will never know
OP
HAWKEYE10
Member
Yea Ernie I know what you mean. This will be my first. I can always sell it if I don't like it. Don
If that is true than go with a company that has great customer service. I must admit, I do like the looks and ergonomic if you will of many Taurus models. I owned a few of the Mill Pro guns in 9mm and 45. Never had a problem. Not real accurate but they where close up guns.
You just want the Taurus 380 as it comes with the little Man Bag holster
Actually a friend runs the local GS and he sell the heck out of the 380 and has not had any complaints. I just prefer the Ruger. If Taurus could put their double strike trigger on the 380 it would be even better. I can't remember if it holds the slide back on the last shot. The Kahr does, but it is way too much money.
cmort666
Member
Never owned one. A lot of people seem to like their guns. A lot fewer seem to like their customer service.
If they still made a concealable .44 Special or .45acp revolver, I'd definitely consider buying one.
If they still made a concealable .44 Special or .45acp revolver, I'd definitely consider buying one.
I took the plunge and bought a PT709...I figured, how bad can it be for $350? I'm not going to carry it or rely on it for home defense...it will be just a "fun" gun. I have plenty of "serious" guns, so I figured why not? If it has problems, I will just keep sending it back until they fix it, however long that takes...or until I die. 
I bought it at Academy Sports, and they will ship it back for me if there is a problem so I don't even have to worry about costs of shipping.
I bought it at Academy Sports, and they will ship it back for me if there is a problem so I don't even have to worry about costs of shipping.
Being Gored by the Bull
I bought a Taurus Total Titanium Tracker 357 magnum; my last Taurus product.
There were no problems firing a cylinder or two; cylinders are restricted to five rounds at a time at my range, even though the revolver will hold seven.
The problem started after three or four cylinders and as the cylinder heated up, the cases began to stick.
By five cylinders, a mallet was required to extract the cases.
Looking inside the chambers, I could see there was pitting in the chamber walls; an obvious manufacturing defect.
Cocking the hammer also met with increasing resistance.
Light reloads, medium reloads or factory ammo all gave the same results.
I wrote to Taurus and described my problem but never received a reply.
A few weeks later, I wrote again with the same result.
Taurus will not communicate via email and apparently USPS mail gets the junk mail treatment.
Of course, there was no way to contact them by email.
They also save money by not having a toll free phone but offering customers a long distance toll number to call.
They do offer a form which I printed as directed and mailed my gun to Taurus.
A week later, I received a "No Reply" email telling me they received the gun and it would be returned in five to six weeks.
The email said "We are totally committed to the very highest standards of customer satisfaction".
I also received a form letter telling me the same thing.
Much to their credit, it was back two weeks later, preceded the morning of delivery by an email telling me it was on the way.
They had replaced the cylinder and the walls were clean and not pitted. The paper with it said "Repaired".
The walls were clean because they did not test their repair, which was unfortunate.
I took it to the range that day.
The problem of sticking as the cylinder heated up remained the same.
They also did nothing about the single action sticking because in less than six cylinders, it stopped working completely.
The next day, it was back in the mail and I was in now for $30 in postage.
After a week, I received another email that they had received it and it would be returned in five or six weeks.
After a week, I decided to call and see if I could find out what was going on.
I get the impression that the people at Taurus Customer Service do not have or use guns themselves.
If they did, they would know that guns, like dogs and cars mean more to people than toasters and shovels.
It's personal.
If I take my sick dog to the vet, when I get her back, I want to know what was wrong.
I don't want the vet to just say "she is better".
If I take my car to the shop for repairs, I want to know what was repaired and why.
I don't want the mechanic to just say "it's fixed".
And when I take my gun to a gunsmith or send it for repairs, I feel the same way.
I want to know what was wrong, what was done to correct it and why.
Maybe the Taurus people don't, but I do and I think most other people in the same spot do too.
Anyway, my toll phone call worked it's way thru a menu system that in the end, allowed me to leave a voice mail.
The next day, Mike called. He spent about ten minutes describing why he could not tell me anything about my gun except they were going to replace my gun.
He did not tell me they were going to replace my gun with a model worth $200 less.
He also told me the replacement would require an FFL transfer, which ended up costing me $35.
I asked Mike what he was going to replace my gun with but he could not tell me that, but he did give me a number for Frank, who would answer my questions.
The next day, I called Frank. He was not there but I left a voice mail.
This process started the end of July and it was now Labor Day weekend.
After waiting four days for Frank to return my call, I called again and left another message.
I did not expect Frank to return my second call so I called customer service again.
This time a woman answered and told me Frank was there but did not want to talk to me.
She said my gun would be replaced with an identical model but could not tell me anything else.
The next day I called back to ask how Taurus would replace my gun with an identical model when the model was no longer in their catalog.
This time, Frank got on the phone and told me that my Titanium model would be replaced with a stainless steel model, worth about $200 less. I did not believe him when he said that Taurus did not have a single Titanium model left on a shelf somewhere.
I asked Frank why Taurus stopped making the Titanium model and he told me that Titanium had gotten too expensive.
However, since they are making other guns including even the low end model 738 with the metal, I doubt what he said about the cost of it being the truth.
Now I am out $65 for postage and transfer and ended up with a gun worth $200 less than the model I bought.
I keep looking at the email and letter stating "We are totally committed to the very highest standards of customer satisfaction" and thinking I must really be missing something because I am not at all satisfied.
I was sold a defective product which was repaired poorly, returned untested and eventually replaced with a cheaper model and I'm stuck for shipping, transfer fees and with a lower priced gun.
Not only that, the failure of the single action cocking mechanism makes me doubt the reliability of the gun and wonder about it's stainless replacement in the future.
Whatever the case, Frank told me that Taurus would be sending me (my FFL dealer) the stainless steel model. I expressed my disappointment at the $30 cost of shipping, paying a $35 transfer fee and ending up with a lower priced gun. Frank sounded insulted.
That was on September 10, 2010 when I called to confirm that my dealer's FFL arrived on their Fax.
He did not say when it would be sent.
A week later, it still had not been received.
Friday, September 24th, I called again.
I gave my name, asked for Frank and was then put on hold for a little over five minutes. Maybe Frank thought I would get tired of waiting but I didn’t. By then, I actually expected to be treated poorly.
When Frank answered, I asked him what happened to the revolver that he told me he was shipping two weeks earlier.
He said it would go out on Monday.
I could tell from his voice that Frank was unhappy with me and wondered, if I did not call for six months or a year, would he wait till I called before he shipped the gun?
It's easy to see why Frank was unhappy with me, I was complaining about my loss and asking him to provide customer service, something that both he and Taurus appear reluctant to provide.
I don't know which is more disappointing, the failure of the product or the failure of the repair service or the way the customer service works, if and when it does.
If I were to rate Taurus customer service on a scale of 1 to 10, considering their reluctance to be bothered by customers, their attitude, their failure to test the first fix, their lack of concern for my losses and their foot dragging, I would give them a 3.
I bought a Taurus Total Titanium Tracker 357 magnum; my last Taurus product.
There were no problems firing a cylinder or two; cylinders are restricted to five rounds at a time at my range, even though the revolver will hold seven.
The problem started after three or four cylinders and as the cylinder heated up, the cases began to stick.
By five cylinders, a mallet was required to extract the cases.
Looking inside the chambers, I could see there was pitting in the chamber walls; an obvious manufacturing defect.
Cocking the hammer also met with increasing resistance.
Light reloads, medium reloads or factory ammo all gave the same results.
I wrote to Taurus and described my problem but never received a reply.
A few weeks later, I wrote again with the same result.
Taurus will not communicate via email and apparently USPS mail gets the junk mail treatment.
Of course, there was no way to contact them by email.
They also save money by not having a toll free phone but offering customers a long distance toll number to call.
They do offer a form which I printed as directed and mailed my gun to Taurus.
A week later, I received a "No Reply" email telling me they received the gun and it would be returned in five to six weeks.
The email said "We are totally committed to the very highest standards of customer satisfaction".
I also received a form letter telling me the same thing.
Much to their credit, it was back two weeks later, preceded the morning of delivery by an email telling me it was on the way.
They had replaced the cylinder and the walls were clean and not pitted. The paper with it said "Repaired".
The walls were clean because they did not test their repair, which was unfortunate.
I took it to the range that day.
The problem of sticking as the cylinder heated up remained the same.
They also did nothing about the single action sticking because in less than six cylinders, it stopped working completely.
The next day, it was back in the mail and I was in now for $30 in postage.
After a week, I received another email that they had received it and it would be returned in five or six weeks.
After a week, I decided to call and see if I could find out what was going on.
I get the impression that the people at Taurus Customer Service do not have or use guns themselves.
If they did, they would know that guns, like dogs and cars mean more to people than toasters and shovels.
It's personal.
If I take my sick dog to the vet, when I get her back, I want to know what was wrong.
I don't want the vet to just say "she is better".
If I take my car to the shop for repairs, I want to know what was repaired and why.
I don't want the mechanic to just say "it's fixed".
And when I take my gun to a gunsmith or send it for repairs, I feel the same way.
I want to know what was wrong, what was done to correct it and why.
Maybe the Taurus people don't, but I do and I think most other people in the same spot do too.
Anyway, my toll phone call worked it's way thru a menu system that in the end, allowed me to leave a voice mail.
The next day, Mike called. He spent about ten minutes describing why he could not tell me anything about my gun except they were going to replace my gun.
He did not tell me they were going to replace my gun with a model worth $200 less.
He also told me the replacement would require an FFL transfer, which ended up costing me $35.
I asked Mike what he was going to replace my gun with but he could not tell me that, but he did give me a number for Frank, who would answer my questions.
The next day, I called Frank. He was not there but I left a voice mail.
This process started the end of July and it was now Labor Day weekend.
After waiting four days for Frank to return my call, I called again and left another message.
I did not expect Frank to return my second call so I called customer service again.
This time a woman answered and told me Frank was there but did not want to talk to me.
She said my gun would be replaced with an identical model but could not tell me anything else.
The next day I called back to ask how Taurus would replace my gun with an identical model when the model was no longer in their catalog.
This time, Frank got on the phone and told me that my Titanium model would be replaced with a stainless steel model, worth about $200 less. I did not believe him when he said that Taurus did not have a single Titanium model left on a shelf somewhere.
I asked Frank why Taurus stopped making the Titanium model and he told me that Titanium had gotten too expensive.
However, since they are making other guns including even the low end model 738 with the metal, I doubt what he said about the cost of it being the truth.
Now I am out $65 for postage and transfer and ended up with a gun worth $200 less than the model I bought.
I keep looking at the email and letter stating "We are totally committed to the very highest standards of customer satisfaction" and thinking I must really be missing something because I am not at all satisfied.
I was sold a defective product which was repaired poorly, returned untested and eventually replaced with a cheaper model and I'm stuck for shipping, transfer fees and with a lower priced gun.
Not only that, the failure of the single action cocking mechanism makes me doubt the reliability of the gun and wonder about it's stainless replacement in the future.
Whatever the case, Frank told me that Taurus would be sending me (my FFL dealer) the stainless steel model. I expressed my disappointment at the $30 cost of shipping, paying a $35 transfer fee and ending up with a lower priced gun. Frank sounded insulted.
That was on September 10, 2010 when I called to confirm that my dealer's FFL arrived on their Fax.
He did not say when it would be sent.
A week later, it still had not been received.
Friday, September 24th, I called again.
I gave my name, asked for Frank and was then put on hold for a little over five minutes. Maybe Frank thought I would get tired of waiting but I didn’t. By then, I actually expected to be treated poorly.
When Frank answered, I asked him what happened to the revolver that he told me he was shipping two weeks earlier.
He said it would go out on Monday.
I could tell from his voice that Frank was unhappy with me and wondered, if I did not call for six months or a year, would he wait till I called before he shipped the gun?
It's easy to see why Frank was unhappy with me, I was complaining about my loss and asking him to provide customer service, something that both he and Taurus appear reluctant to provide.
I don't know which is more disappointing, the failure of the product or the failure of the repair service or the way the customer service works, if and when it does.
If I were to rate Taurus customer service on a scale of 1 to 10, considering their reluctance to be bothered by customers, their attitude, their failure to test the first fix, their lack of concern for my losses and their foot dragging, I would give them a 3.
Maximumbob54
Member
- Joined
- Oct 2, 2010
- Messages
- 7,200
- Reaction score
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I have never had the first problems with any of my Taurus firearms. Guess I am lucky. But I stick with steel with the one exception of my PT92 which also still runs great. I don't like exotic metals in my guns. Not even scandium. But then I don't shoot mega magnums either. So I see everything I have lasting a good long time. I even have an old pre-TaurusUSA .38 that still shoots just fine. Not sure how old it is. Looks like a rip off of a five screw model 10.
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