Tried to buy a gun at Academy-will NEVER make that mistake again

CAJUNLAWYER

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After reading CCantu357's thread about buying a closeout Ruger Scout rifle,I called the Lafayette Academy this morning to see if they had some, AND THEY DID!!!:) Kid on the phone even told me it was the stainless model for $599.00.
Well, I get there and of course it is the blued model with the laminate stock but at that price I didn't quibble. Kid hands it to me, takes the trigger lock off, I inspect it and tell him to get the paperwork started. Now I can fill out the 4473 in my sleep and one of the things is that I have no middle name just an initial. Well I fill out the form like I always do and when I get to the middle name block I do what I always do " F (initial only)". Kid asks me about it and I tell him NO MIDDLE NAME JUST AN INITIAL. Well-he hands me off to another who does the input and HE gets stumped by the initial only(in the mean time he has stopped 6 times-I counted-to do other things as he is inputting the data). I'm starting to get a little steamed. I get approved and then it's time to get the box-again he stops twice to do something else. Get the box and I say put it up on the counter so I can make sure everything is in there. He doesn't and proceeds to try to put the gun in the box without removing the bolt. I tell him he has to remove the bolt to get in in properly and he can't do it!!.He is straining to get the bolt out and I finally say "Here give it to me". I remove the bolt and give it back to him. He packs it all in the box and I ask again to put the box up on the counter so I can inspect and make sure everything that is supposed to be there is there. I take the bolt that he placed loose in the box and put it where it is supposed to be, check everything out and close up the box. By now I want my DL back and I want to pay for my gun and leave. By now I'm really getting pissed.
So now they call over the big manager to go over the paperwork for a third time and he gets hung up on the no middle initial thing and I point blank tell him I ain't splaining again especially in light of the fact that a piece of paper from ATF is on the counter next to the 4473 with my name on it and the word "Proceed" below my name. He goes through everything AGAIN and picks up the box and I said pay here or at the front? Now bear in mind that all this time I have laid out 7 crisp 100 dollar bills on the counter to pay for this thing. I pick up the money and he asks me if I'm finished shopping and I tell him I've been finished shopping for 30 minutes-I'm just waiting for them to do their job and sell me the gun. Well he looks at me and asks if there is a problem, that the law requires a background check and I go off. I tell him I know what the law requires and what you have been doing for the past 30 minutes ain't it. I told him I should have been out of there 20 minutes ago (insta check took the usual 2 minutes for me as it usually does). I started walking to the front and told him, "Get my gun and lets go". Well he then says "I'm tempted to decline you." That's when I told him to stick the gun and left.
I think what really set me off was that middle kid turning away from me 8 times without even the courtesy of asking or excusing himself. So as it went, I walked into the store pointed to what I wanted filled out the 4473, laid out the money and sat back and watched them loose a sale.
So anyone in Lafayette Louisiana there is a nice Scout rifle at the Louisiana Ave, Academy for sale if you can put up with that kind of nonsense.
Jeeze I am pissed!!!!:mad:
 
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It sounds like they had the buffoon squad working that shift. I don't blame you for getting mad, Cajun. Sounds like an inordinate amount of distraction and plain not listening on the part of the kid, which at my age I have little patience for. I can tolerate a little bit, but not to that degree. Are you in the process of looking for another gun store altogether after that debacle?
 
I have bought only one gun from Academy, no real problems, as I have a middle initial. The gun department guy escorted me to one of the main checkout line cash registers when all the paperwork was done, and after I paid, he escorted me and the rifle to my car. He said they have to do that but I didn't ask why. I thought that was a little strange.
 
Damn, Been there Caj.
Sorry they gave you such crappy service.
They don't have Academy's around here but we just last year
got a Gander Mtn. put in about 13 miles away.
Same deal as what you ran into. They got a gun counter thats
100 yards long and (Maybe) two guys on duty.
Like a Chinese fire drill. I bought a scope they had on sale for
120 bucks, a Vortex 3-9. Now it usually sold for 150 but they
advertised a 30 dollar rebate (instant) on that scope and i have
heard from friends, that Vortex was pretty good glass for the
money. I'm not one of those guys who can go out and buy
the Swarovski or even the upper end Leupolds for every
rifle i need scoped. I'm old alright and my eyesight ain't what
it once was. So i gotta scope my long guns.
Anyway's long story short, took these yahoos 30 minutes to
1. Locate the box for my scope and then
2. Figure out at the register how to subtract 30 from 150
so i could get the freakin' rebate.
I'll never buy anything in that store again that i can't carry
up to the store front and pay for and get the Heck out.



Chuck
 
Been there done that...... my first name is "Brad"....... not Bradly or Bradford.......just "Brad"...... you know like the car with the "happy dance"


By the way....what's with the "I'm temped to decline you."

The box stores around here have started to sell more guns...... you can't ask to see the "________" they have no idea......you just point to what you want to see "that one there!"!!!!
 
We don't have Academies around here, but I am assuming they are a chain of some sort. A well written email to Acadamy sounds in order to me. Sometimes these stores will try to make things right... other times they might just blow you off but it's worth trying. Larger chains tend to care more about customer feedback and don't side with employees as quickly as smaller operations.

I once caused the entire firearms department staff at Gander Mountain to be retrained in customer service. I had and infuriating experience there once and let Gander Mountain HQ know about it. They gave me a decent percentage off coupon and made their staff go through retraining. I know this for sure because I actually know one of the people who worked there and he was mad at me.

It did feel good to get a degree of payback......
 
I once caused the entire firearms department staff at Gander Mountain to be retrained in customer service.
I once got the entire North American tech support staff for the software package Archicad FIRED.

I worked as the network admin and PC support guy for a construction company that used Archicad, a pretty nice architectural CAD program.

They NEVER answered the phone, rarely returned phone calls, and frequently gave erroneous information.

Unable to get any useful information on a problem out of them, I went on usenet and started asking questions that the architects needed answered. Somebody asked me to describe the problems I was having. Without thinking too much about it, I gave a brief description of the various failings of the tech support.

A few days later, I got a phone call from somebody I could barely understand. Eventually, I got that he was saying something like "Janosz from Archicad in Hungary" (where they were based). With some difficulty, he explained that they had let the entire U.S. support staff go and that he was very sorry for any difficulties we might have had. My guess is that they got a bunch of other complaints as well. Ironically, I didn't actually know I was complaining to them.

I agree with contacting Academy. The worst thing that could happen is that they wouldn't do anything.
 
Sheesh Caj...Just wait till you get to be a Old Codger..You'll find you can get P.O'd sometimes just getting a drink of water from a fountain.

Your comeback should have been...."Son, you and your whole (put in your own words here) family here need to go back to catching frogs at night back in the swamp, cause it takes someone with a 3rd grade education to work in the big city".


WuzzFuzz
 
Caj, I feel your pain as I am on the other side of the counter and we try to get you out of the store as quick as possible. Since a gunstore lost a major lawsuit and the 4473 was the most damning piece of evidence in that lawsuit gun dealers have to scrutinize the 4473 more as we were instructed my store. I don't agree with the individual not boxing gun properly and the additional semantics either on the stores part. Just my .02

Pete
 
I guess you can give them a bad Yelp review. But it generally eats up an hour buying a gun around here. The old timers working the counter generally have to do eight other things at the same time and are generally not that spry and often half deaf. (Because real men didn't wear ear protection.)

I imagine that it is worse when it is general retail chain hell and you get $8.50 an hour.

The good news is that you need to check out Gun Genie. The Mossberg MVP patrol rifles in .308, which use AR10 or M14 mags were running right around $600, give or take.
 
I think what really set me off was that middle kid turning away from me 8 times without even the courtesy of asking or excusing himself. So as it went, I walked into the store pointed to what I wanted filled out the 4473, laid out the money and sat back and watched them loose a sale.
So anyone in Lafayette Louisiana there is a nice Scout rifle at the Louisiana Ave, Academy for sale if you can put up with that kind of nonsense.
Jeeze I am pissed!!!!:mad:
At our local (MA) Mini-Cabela's, what you described would have been considered a very good experience. :( Out in just 30 minutes? :confused: At our Mini-Cabela's that would have taken at least half a day (no, I am not joking). :o And with the exact same result (customer ultimately walking out disgusted) very, very likely! :eek:

Don't get me wrong. I still shop our Mini-Cabela's for ammo when it's on sale and occasionally a few other things too... but buying a firearm there is an experience beyond what any reasonable human being should have to put up with. The level of sheer stupidity that you have to put up with there is beyond extraordinary. :rolleyes:

I've told my Cabela's gun buying horror stories before so I won't repeat them here. One of them is still an ongoing nightmare. All I can say is never again. It's a level of seller ignorance and customer psychological torture that should be illegal everywhere. :mad:
 
When the Academy Sports first opened in Greenville, my husband and I went there looking for the impossible to find at the time 3" 686P.
A year later, while my husband was there in the ammo aisle, the young man who we initially asked about the 686P, calls out to my husband, asking if I still wanted the 3" Smith. They had just received a couple, and thanks to his attentiveness, one was now mine.

I wrote a letter of praise to corporate about the young mans customer service skills, and while at the store not long after that, the young man thanked me. He said that the manager read my letter to the assembled staff at their weekly meeting. Also, since writing that letter, the manager makes a point of greeting me, and the staff seems extra attentive.

I've bought several gun's there, and had a scope installed, and the CS has been excellent.
 
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