Stranglehold
Member
Our local Cabelas had a rifle I desired on sale. Called from work to confirm they had one in stock. Was assured they did and would hold it for me for 24 hours. I went there that evening as soon as I got out of work.
After waiting 20 minutes for a someone to help, the first "firearms specialist" couldn't find any rifle held with my name on it. The second "specialist" was able to find it...and it's the wrong model. Another 20 minutes goes by while they locate the correct model and bring it out to the counter. I'm then passed on to the firearms checkout counter, given a pager with the buzzer and flashing lights like you get at a restaurant, and told it should be less than a half hour. Figure this is as good a time as ever to hit the head at the other end of the store. Just as I get there the pager goes off.
I make my way back to the counter and hand them the still flashing pager. They tell me it was a mistake and there are a "few" customers ahead of me. I'm waiting and watching as two different gals are computer entering the 4473's, each one taking more than a half hour to complete their customer. Three other check out lanes remain unmanned. I begin to realize there are 5 or 6 folks waiting just like I am.
After another hour goes by, I'm momentarily relieved when another employee comes over and asks if they can help. I overhear as she is told to take a tray of chocolates and offer them to the customers waiting. When she reaches me, smiles and says. "Would you like a chocolate?", I smile back and say "No, but I'd love a heapin' helpin' of customer service." I get a blank stare in return. When she's done with the tray she disappears into the back room, never to be seen again.
After another 15 minutes, I force my way to the counter and ask how much longer they expect me to wait. I'm told at least two hours. I tossed the pager on the counted and headed for the door.
Next evening I went to my LGS. They had the same rifle, matched the price (I should have done my homework), and although very busy, had me out the door in under 20 minutes...and apologized for taking so long! I have yet to return to Cabelas.
Roe
After waiting 20 minutes for a someone to help, the first "firearms specialist" couldn't find any rifle held with my name on it. The second "specialist" was able to find it...and it's the wrong model. Another 20 minutes goes by while they locate the correct model and bring it out to the counter. I'm then passed on to the firearms checkout counter, given a pager with the buzzer and flashing lights like you get at a restaurant, and told it should be less than a half hour. Figure this is as good a time as ever to hit the head at the other end of the store. Just as I get there the pager goes off.
I make my way back to the counter and hand them the still flashing pager. They tell me it was a mistake and there are a "few" customers ahead of me. I'm waiting and watching as two different gals are computer entering the 4473's, each one taking more than a half hour to complete their customer. Three other check out lanes remain unmanned. I begin to realize there are 5 or 6 folks waiting just like I am.
After another hour goes by, I'm momentarily relieved when another employee comes over and asks if they can help. I overhear as she is told to take a tray of chocolates and offer them to the customers waiting. When she reaches me, smiles and says. "Would you like a chocolate?", I smile back and say "No, but I'd love a heapin' helpin' of customer service." I get a blank stare in return. When she's done with the tray she disappears into the back room, never to be seen again.
After another 15 minutes, I force my way to the counter and ask how much longer they expect me to wait. I'm told at least two hours. I tossed the pager on the counted and headed for the door.
Next evening I went to my LGS. They had the same rifle, matched the price (I should have done my homework), and although very busy, had me out the door in under 20 minutes...and apologized for taking so long! I have yet to return to Cabelas.
Roe
