Turn around time for S&W warranty…

[nksmfamjp]

When did you send it in?

What was done?

How Long did it take doorstep to doorstep? How many working days?

Were you satisfied or not? Results?

Thanks.

 

[ruger 22]

door to door--6 weeks, very satisfied.

 

[murphydog]

I think it depends on the warranty issue, and the complexity/time needed for resolution. An in-stock, easily replaced part may be a few weeks, and per a recent thread getting to a major problem on a modern but out of production revolver may be 6-9 months.

 

[AzShooter]

I had to send my 629 in for service and it only took 6 weeks round trip. I'm very happy with their warranted and would have no trouble sending one back again.

My problem was I was getting light strikes using Winchester Primers and brass.

 

[burneyr]

What murphydog said -

Took nearly six months door to door for my replacement J frame but it was a no lock, and S&W was between production runs of those. I honestly feel they are doing their best in these days of monumental sales.

My .02

 

[BuffaloBob]

Door to door, on their dime of course.....for Model 686 recall. 5 weeks to the day. Exceptional service I thought!

 

[nksmfamjp]

Wow! 4-6 weeks. I guess I had better get ready to wait….I figured 2-3 weeks. Sounds like they actually fixed the issues which is good.

 

[chief38]

There really is no longer a "standard time" for a repair turn around. It depends on how busy they are, if the specific parts they need are in stock, (S&W outsources parts now days and they also have a Factory up in ME that needs to supply the Springfield Factory with parts for some models), how many workers are out on vacation, Covid leave, if the Factory had a scheduled shut down, and who scheduled your repair and to whom. Then of course you need to rely on the shipping dept. to not misplace it prior to being returned. Yes, that does happen and there are times a gun sits there for an extended time until someone inquires and they get it out the door.

So basically you will be at their mercy and all you can do is hope whatever they need to get your specific gun back to you is is stock and the repair guys are working regular shifts. Good luck and I hope they get yours done in a timely manner and get it right the first time.

 

[kbm6893]

My Shield 1.0 was sent back to the factory on 6/23. They had it by 6/26. No idea when it will come back, but I'm figuring on 6-8 weeks. The slide lock would not drop on it's own, even with the slide off.

I've sent Ruger's back and had them back within a week.

I sent a Gen 2 Glock 19 back last year on 12/20. They got it on 12/22 and called me to ask about the issues on 12/22. No real issues other than it being a former PD gun and 28 years old. I had it back in my hands on 12/24, with every internal spring and virtually every part replaced, other than barrel, slide, and frame, and they sent it back in a factory hard case.

 

[BB4XL]

36-8 light primer strikes. They received it on 5/25/2022. Still patiently waiting.

 

[Photog]

I really hate "the good old days" stories, but have to add mine. Around 1983 I bought a 1958 vintage 29 with 4" barrel. Well used, but not abused with the exception of someone ground off the front sight and replaced it with a glued on piece of plexiglass. It was even in the shape of the original ramp sight...no idea why it was done, the person I bought it from told me he purchased it that way...So I sent it off to S&W after a phone call with their service department. I got a call 3 days later after they received it. I had requested a Patridge front sight. He wanted to make sure that is what I wanted. He then said they went ahead and went through the gun completely, replaced a couple of small parts and it was ready to be shipped back. He then asked if I wanted it refinished for free. I declined as I like the look of used "working" guns. He said it would be on its way back in a day or two....no charge...as he said he really liked working on the old ones. Three days later, approx. 7 days after I sent it in, it was back in my possession and still remains one of my favorites.

 

[John Patrick]

About last May L sent an M317 back that had a slightly bent yoke from having to use excessive force to get empties out of the cylinder, and which was out of time, (probably because of the bent yoke?)

On the phone, the service dept said six weeks. I came back in about three and a half weeks.

The yoke and timing were fixed and correct. I didn’t, but should have, request that they ream the charge holes to bring the chamber diameters up to SAAMI spec if they weren’t. It’s still a pita to empty after maybe 25 rounds.

No charge, all shipping costs paid by S&W.

I was pleased with the service, annoyed with myself for forgetting to ask that the chambers be checked for diameters.

 

[nksmfamjp]

I received an automated response that they received my gun. Does that mean they took it out of the box and are working on it or something else?

Typically, I would assume repair products sit in boxes until a repair assessment person can scan into the system, determine parts to be ordered and then set in a repair flow by date when all parts will be available and work can begin. Then of course there are likely basketcase guns that need analysis.

This is just a front sight. I’m thinking scan, get front sight from parts cage, send to the small repair person, then fix and send to boxing and shipping area. Wishful thinking!

 

[Hondo44]

I received an automated response that they received my gun. Does that mean they took it out of the box and are working on it or something else?

No, that's all; it's been received, only meaning it is now in S&W's chain of custody in their receiving dept.

The next step is to the Svc Dept in line to read your request for repair and take its place in line in the correct section of the Service Dept behind all the other guns for repair that were received before it in that section. It will likely not be looked at by anyone until its turn in line comes up for repair.

 

[nksmfamjp]

No, that's all; it's been received, only meaning it is now in S&W's chain of custody in their receiving dept.

The next step is to the Svc Dept in line to read your request for repair and take its place in line in the correct section of the Service Dept behind all the other guns for repair that were received before it in that section. It will likely not be looked at by anyone until its turn in line comes up for repair.

Wow! That happened 7 days after FedEx reported it delivered!

 

[nksmfamjp]

When did you send it in?

What was done?

How Long did it take doorstep to doorstep? How many working days?

Were you satisfied or not? Results?

Thanks.

Sent in 7/1/22.

FR Sight replace

5 weeks and 1 day; 1 day was my fault;July 4th holiday slowed sending and receiving about 5 days.

Satisfied, but small mark on the sight…

 

[Stephanie B]

Six to eight weeks is my recent experience.

 

[S&WIowegan]

Depends on the problem

A local shooting buddy had a 617-4 that he wasn't shooting any more and sold it to a local shooter. The buyer took the gun apart to clean it and discovered a cracked frame; gun returned to seller. It was sent to S&W and took about 6 months. Reason was they ran out of K-frames and didn't have a new batch scheduled for months. It seems there had been quite a few cracked K-frames sent in. Best guess is the assembly line was over-torqueing during original build. When it came back the seller sold it to same guy again. Last time I talked to the new owner he said the revolver was very rough inside he hadn't worked on it much yet.

If you have a problem with a new semiauto, turn-around time is much faster.

 

[John Patrick]

About six weeks for a Model 317 with timing issues and a bent yoke.

Should have had them ream the cylinder too. The yoke got bent because of difficult extraction, and that’s not fixed.

On the copy of the work order that was included in the return box was the note that the revolver had been modified. Haha, it had Hogue grips on it rather than the boot grips it came with…

 

[jmiles1960]

3 months turnaround time for repair of a timing issue on my 19-3 snub. Overall, I was happy with the repair and communication from S&W. The price was reasonable too.