UPSET ABOUT THIS ISSUE WITH MY SHIELD

[Fercho64]

Just got back in town. My sonhad his CHL class this weekend and told me that he noticed that the trigger safety was not engaging. I purchase 2 Shields one for me and the newest one for my son, this is the same handgun that the front white sight dot fell off on my first few rounds at the range. Tonight I removed the trigger bar assembly to see if anything needed to be cleaned but notices that that is a non serviceable part. Very disappointed and upset about it since the striker fire depends on this safety. There must be a spring inside the trigger tip that pushes it forward but this gun has no spring on it at all, No that I can see it just can not feel it any resistance at all.
S&W needs to address this quality control issues. All of you should take a look at your trigger and make sure that your trigger safety is engaging. Here are 2 pictures of both of my guns (trigger area)

 

[mlapaglia]

Hate to say it but you need to send that back to S&W. Call dont email and talk to a service supervisor. Dont let him off the line until you get priority service. 1 week turn around.

As for quality control they actually have good quality control but we could not prove it by your experience. Its a shame you had 2 problems with two guns. The first one was minor but would have upset me a lot. The second one needs to get fixed for your sons safety.

By the way it sound like the trigger return spring is missing or disconnected or broken.
Hang in there. It will get better and it is a great firearm.

 

[SoleShtr]

I called S&W customer service line last week. They are closed until 8/13. Not sure why. They are only taking calls from LE. So have to wait until next week to get any answers.

 

[45Wheelgun]

I called S&W customer service line last week. They are closed until 8/13. Not sure why. They are only taking calls from LE. So have to wait until next week to get any answers.

S&W has always closed down the factory during the first 2 weeks of August. The workers get a break, and there is a cleaning crew that works 24/7 cleaning and doing maintenance that can not be done while production is going on.

Sorry to hear of your Shield issues. S&W will make it right.

 

[yoeri]

sorry to read that you have some problems with your shield.
hope they will be repaired soon

 

[turbo38gn]

Why would you take the trigger bar assembly out... maybe you lost the spring when you removed it..... ?

 

[kris7047th]

Why are we so quick to blame the gun, S&W quality production? Was the gun test fired? Yes, and that issue would have been discovered at that time if that was the case. My bet the spring was lost when you disassembled the trigger bar. No doubt S&W will fix it, and yes the factory is down for a break. I think Ruger does the same in July ? Why are so many so over zealous cleaning a gun? I don't even bother cleaning till after 500 rnds, and then most of the time it's just a touch up with a Q tip to knock out some crud .. lol

What I don't do is run a dry gun and I do check and lube if needed before a range trip (I use SLIP2000)

 

[Edmo]

From the OP's post, I gather he took the gun apart to determine the cause after his son noticed the problem with the trigger.

I thank the OP for alerting us to a problem he found with his Shield. This is a safety issue with at least one gun and maybe others.

Judgement of the OP's level of disassembly is for another post and not the point of this one. Please don't try to transfer blame to the OP when he finds a problem with a S&W product. Again, the OP was trying to highlight a safety issue which may be on other Shields out there.

To the OP, keep us posted on the fix for this problem and what S&W says is the cause.

OBTW, my Shield's front white dot fell out too! Hmmm... Maybe it is my fault for being so bold as to think I could shoot the darned thing!

Edmo

 

[Lost Lake]

The Kool Aid is starting to get a bit sour.

Maybe the Shield isn't the wonder gun it was made out to be....

 

[Fercho64]

I only remove the trigger bar assembly to see what the issue was. This was last night upon returning home from a trip. The trigger bar assembly only has one visible spring. The missing spring is contained and non visible behind the trigger end and I will not remove pin to check it. Like I said earlier, this is a non serviceable part. For the price of $12-$13 they want for other M&P trigger bar assemblies, is not worth it for me to try to fix it .

The gun has over 700 rounds and to be honest I never noticed it at all with our second Shield. Both issues that I had have been with the same piece

I actually love the Shield and I am looking for another one for my other son, but I will inspect it much better prior to the purchase.

Once again the trigger bar assembly was removed to see if there was anything preventing the trigger end safety from resseting. It doest not feel tight at all, it just not springs back to the reset position. This is a weapon flaw no question about it!!

 

[Fercho64]

The Kool Aid is starting to get a bit sour.

Maybe the Shield isn't the wonder gun it was made out to be....

Lost Lake, I purchased 4 different 9mm in the last 5 months
(PPS, PPQ, Bersa BP9CC and the Shield). I opted to adopt the Shiled as our CC and let my boys fall in love with it as well. They are 23 and 25. For me a gun with a safety was important. I found a lot of resistance from one of my boys who loved the PPS but now he is all Shield. This weekend after his CHL class where the instructor endorsed it and bragged how great it was but he was still waiting for one, he told me how greatful he was that I shopped around and found a piece that all 3 of us would share. IMO still the best gun of them all for our purpose.

With the demand this handgun has I wonder if production was beefed up which sometimes can lead to QC issues.

 

[turbo38gn]

No biggie, When S&W reopens from vacation, I am certain they will take care of it. I believe from a safety standpoint, the spring loaded trigger has nothing to do with firing, just a staging function.. good to hear you are enjoying your guns otherwise. I'll be getting mine this weekend if all goes well...

I only remove the trigger bar assembly to see what the issue was. This was last night upon returning home from a trip. The trigger bar assembly only has one visible spring. The missing spring is contained and non visible behind the trigger end and I will not remove pin to check it. Like I said earlier, this is a non serviceable part. For the price of $12-$13 they want for other M&P trigger bar assemblies, is not worth it for me to try to fix it .

The gun has over 700 rounds and to be honest I never noticed it at all with our second Shield. Both issues that I had have been with the same piece

I actually love the Shield and I am looking for another one for my other son, but I will inspect it much better prior to the purchase.

Once again the trigger bar assembly was removed to see if there was anything preventing the trigger end safety from resseting. It doest not feel tight at all, it just not springs back to the reset position. This is a weapon flaw no question about it!!

 

[kris7047th]

The Kool Aid is starting to get a bit sour.

Maybe the Shield isn't the wonder gun it was made out to be....

Nah .. show me a gun model that hasn't had an issue some time or another. No gun is idiot proof .. after all they are mad made, and we as John Q Public do a pretty good job of messing them up too.

My Shield runs awesome just like my M&P9c.

 

[Lost Lake]

Agreed some guns have problems. Okay MOST guns have some problems.

But the Kool Aid comment refers to all the posts where someone has a Shield issue and Shielders jump in and swear it has to be an operator mistake, improper cleaning, poor ammo, improper loading technique, limp wristing, pressing the mag release or anything other than an actual gun problem.

I think we've seen enough evidence that Shields have their fair share of problems.

Now breathe deeply and resign yourself to the fact that Shields are not perfect.



Only the 3913 is perfect.

just kidding!!!

 

[Fercho64]

Agreed some guns have problems. Okay MOST guns have some problems.

But the Kool Aid comment refers to all the posts where someone has a Shield issue and Shielders jump in and swear it has to be an operator mistake, improper cleaning, poor ammo, improper loading technique, limp wristing, pressing the mag release or anything other than an actual gun problem.

I think we've seen enough evidence that Shields have their fair share of problems.

Now breathe deeply and resign yourself to the fact that Shields are not perfect.



Only the 3913 is perfect.

just kidding!!!

It's not perfect but IT'S THE MOST DESIRED, WANTED, REQUESTED, REVIEW, INQUIRED, ENVYED, TALKED ABOUT AND FEARED 9MM OF 2012

 

[ccpacker]

Shield hawks. That's what I call them. They set on a pole and wait for a Shield owner to encounter an issue so they can jump in and expand it, generalize it, and use it to put forth a negative agenda.

Neither the Shield or any other gun is perfect. They are built by imperfect humans. The shield doesn't need to be defended nor maligned. It will stand or fall in the hands of the shooter. The hawks, most of which don't even own a Shield, really have nothing of value to add.

 

[N4KVE]

It's not perfect but IT'S THE MOST DESIRED, WANTED, REQUESTED, REVIEW, INQUIRED, ENVYED, TALKED ABOUT AND FEARED 9MM OF 2012

Last year it was the Kimber Solo, then the Beretta Nano, & more recently the Springfield XDs. There's always a new gun everyone must have. Anyone remember back in the 80's when S&W came out with a new gun every week. Unless you were a rich man, it was hard to keep up. For me who works in a LGS, it's just another product to sell. I was hoping it wouldn't come to this, but as much as I love guns, at the end of the 8 hour day, it's just the same thing every day. Sure, it feels good to have a guy who comes to the store looking for his first gun. I give him a quick education the best I can, & let him try a few rental guns. He then makes his purchase. For me, it's the smile on his face, & the handshake when he leaves with his new purchase that makes the job enjoyable. GARY N4KVE

 

[SMMAssociates]

I didn't know there was a spring in there....

However, there's a little bitty pin in the trigger assembly that can be removed to look. Lord knows where you'd find another spring, though. I'd guess that it was omitted, or the lower part of the trigger is just rubbing on the upper part enough to hold it in place.

On a warranty basis, a return probably is the best approach. They might find something else, too. Otherwise, if you can find the spring....

(Just me, but the whole thing is pretty silly. The rare situations where only the upper part of the trigger might be pulled back while the lower part wasn't seem to be right up there with the Government saving cases. I'm just paranoid enough not to remove the thing.)

(Not to mention that little pin liking to wander around....)

Regards,

 

[alatour]

From the OP's post, I gather he took the gun apart to determine the cause after his son noticed the problem with the trigger.

I thank the OP for alerting us to a problem he found with his Shield. This is a safety issue with at least one gun and maybe others.

Judgement of the OP's level of disassembly is for another post and not the point of this one. Please don't try to transfer blame to the OP when he finds a problem with a S&W product. Again, the OP was trying to highlight a safety issue which may be on other Shields out there.

To the OP, keep us posted on the fix for this problem and what S&W says is the cause.

OBTW, my Shield's front white dot fell out too! Hmmm... Maybe it is my fault for being so bold as to think I could shoot the darned thing!

Edmo

My sentiments exactly.

 

[Lost Lake]

It's not perfect but IT'S THE MOST DESIRED, WANTED, REQUESTED, REVIEW, INQUIRED, ENVYED, TALKED ABOUT AND FEARED 9MM OF 2012

It is in demand... But that demand is falling off now that the shine has worn off. I really wanted one until I read all the problems they have been having. I'm willing to wait to see if the next gen is better.

Heck, the sight dots are still falling off! What kind of quality is S&W putting out if they can't do something as simple as keep the sight dots on?

Let me check my 3913.... Yep sights are still perfect.