Vortex - Super Customer Service!

[WardenRoss]

I have a Vortex prism sight on my AR. It has a cable that tethers the scope turret caps to the body of the scope.

The little cable developed a fray. "Ouch!" Those little wires are sharp!

Called Vortex Customer Service and explained my concern. "No problem, got you a replacement on the way. Our products are all lifetime warrantied" was the reply.

Mailman guy just dropped off a box. Vortex sent me a replacement cable kit AND two new scope turret caps AND some free goodies! "Ye-haw!"

Now that's Customer Service. Just had to brag about them!



AND...iffin' I'm in a fire-fight at night and have to adjust my elevation before I take that final shot, I wont loose my turret adjustment cap. LOL


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[Rustyt1953]

Stories about splendid CS should be heralded across the land.

Edification seems to be a neglected practice these days.

 

[paplinker]

Been kicking around giving vortex a try. Need a spotting scope and a set of bino's for camp.

Great customer service is a plus!!

I will not give up my Leopold gear for hunting, but range gear could be a good tryout.

 

[Bald1]

Dollar for dollar Vortex can’t be beat for quality. The warranty and customer service are just the icing and cherry on top.

 

[ladder13]

I have a Vortex Strikefire 2 and a Crossfire 2. Both have excellent distortion free glass. Never any issue.
Bang for the buck.

 

[Fishinfool]

Picked up a Glock 41 mos when they first came out, and went to mount a Vortex Razor red dot. Neither Glock nor Vortex included the correct mounting screws. I contacted Glock for a recommendation and they advised see a gunsmith. Contacted Vortex, and they said they were aware of the mounting issue with Glock, and then sent me a set of screws for that application, as well as a baseball cap and a couple stickers, free.

Also take advantage of their 40% off retail for all military & first responders, active or retired. Some smoking good deals on nice glass can be found...

About a dozen assorted Vortex scopes, red dots, and binoculars now, with complete satisfaction. And that "VIP No Questions" warranty can really make a difference. The fine print on a lot of other manufacturers "lifetime" warranties can have a lot of "fine print".

Larry

 

[WardenRoss]

Yeah, I took some wire cutters and cut off the frayed little cable. Not really a big deal.

Then I thought I should give them a friendly call so they would at least know they may have a quality control problem with the tethers.

#1...I was surprised that an American actually answered the phone!

#2...Doubly surprised that they took it as a serious problem and thanked me for bringing it to their attention. Their guy never asked for a proof-of-purchase, or any of the usual BS that you sometimes hear.



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