I went with a family member to pick up Marijuana in Michigan for MS treatment i was floored the level of customer service Nothing but Sir , How Can We Help You , Can i answer any questions ect ect ectI'm afraid that's the customer service we will be forced to live with from now on….. I don't see it ever going back to when the customer was top priority. Self checkout is one of the most blatant examples.
And don't get me started how mobile orders and the drive through take precedence over my order at Starbucks and similar establishments when I took the time to park and walk in and place my order in person, but have to wait while all the other drinks or orders are made ….. they have closed two locations near me because of no drive through.