Whats up with service techs?

[tcollier]

I recently bought a Shield Plus and queried S&W as to the procedure to reverse the mag release. The gun is advertised as equipped w/ reversible mag release, but no instructions. This is the response I received:

REFERENCE NUMBER: LTK1114702208506X Please use this ticket number in any correspondence with us.
SUBJECT: Help!

Dear TC,

We would like to thank you for your e-mail and contacting Smith & Wesson / Thompson Center.

Unfortunately, we do not offer any data how to change the mag release. We do not recommend to make any changes on the firearm, it could void the warranty.

Thank You for choosing Smith & Wesson / Thompson Center products. Have a great day.
Smith&Wesson values its customers and we are happy to have served you today. Please do not hesitate to contact us should you require further assistance.

Regards, Katherine

WTH?? Anyone else experiencing issues with advice from customer service/techs?

 

[garnuts]

I've never had to contact S&W customer service, so I can't comment on that.

Here is a link to the Plus manual in it's digital version.

See page 46 for instructions on reversing the mag release:

https://www.smith-wesson.com/sites/default/files/MP9_Shield_Plus_120220_3013156_nc_0.pdf

 

[mscampbell2734]

Just like anything else techs are hit and miss. Some are great, will go the extra mile and really know their stuff. Others just got out of school and barely know how to answer the phone/email.

The one I had was helpful and sent me a free RSA for the asking.

 

[catcus-jack]

I guess you did not read pages 46 and 47 or look at the pictures on those pages in the instruction manual you got with your pistol.
It is pretty well explained and pictured on those pages.

 

[lkabug]

It's is amazing what one can find in those manuals.

 

[bigwheelzip]

It's is amazing what one can find in those manuals.

According to our son "Instructions? That's the first thing I throw away."

Sent from my Moto G (5) Plus using Tapatalk

 

[jurek]

WTH?? Anyone else experiencing issues with advice from customer service/techs?

At least S&W was "happy to have served you today."
This worries me a lot: "We do not recommend to make any changes on the firearm, it could void the warranty."
Be careful, you may lose warranty after first field strip...

 

[newpewpew]

It's is amazing what one can find in those manuals.

one time i found a huned dolla bill

 

[Fastbolt]

Dunno about now, but previously we were told that the Customer Service desks might be filled with anywhere from 18-35 people on any given day, and that the people filling the desks might come from anywhere within the company. You might get someone who just transferred over from their retail apparel and sporting goods store, and who has never even handled a gun, or someone who used to work Production or Repair for many years.

When in doubt, read the Owner Safety Manual.

 

[Oldsalt66]

Lucky you didn't get one who told you that cleaning with Hoppes #9 would destroy the melonite finish on a polymer M&P pistol.