Whats your experience with S&W warranty

[sawlog]

5 weeks ago Friday S&W received my model 60 pro that has a broken hammer pivot pin. I have heard nothing from them so far. I called today and asked about it. They took my info and after a few minutes he said that usually the hammer pin takes 6 weeks to fix and polish out!!!! Where did he come up with that?? And then he said sometimes they have to just replace the gun. Then he said it might be a someones desk waiting on them to decide what to do with it.
Is this the norm?

 

[Shotgungordo]

I never had any issue with the hammer on a revolver but I just had a 686 repaired and they did a great job.

 

[ContinentalOp]

The hammer stud on my 642 broke last year. From the time I sent it to them until the time I received a replacement 642 was about 2 months, IIRC. They covered all the shipping costs and reimbursed my transfer fees.

 

[Rpg]

Good thing they offer one! They need it!

S&W customer service is usually pretty good, but they do have a lot of warranty work to do and may get overwhelmed.

 

[Macinaw]

After shooting my 617 in Steel Challenge competition for three years; it developed a crack in the frame. I sent it in and had a new gun shipped to my FFL in fifteen days.

5 weeks ago Friday S&W received my model 60 pro that has a broken hammer pivot pin. I have heard nothing from them so far. I called today and asked about it. They took my info and after a few minutes he said that usually the hammer pin takes 6 weeks to fix and polish out!!!! Where did he come up with that?? And then he said sometimes they have to just replace the gun. Then he said it might be a someones desk waiting on them to decide what to do with it.
Is this the norm?

 

[Targets Guy]

So far I have never used it.

 

[66L]

I have had nothing but positive experiences with them. They have sent me numerous small parts, for free, that I have messed up on various projects. I have sent two revolvers back and both were returned within two weeks. One of which, a 627, that I freely admitted was my fault was fixed without question.

 

[revolver686]

I'm having my first experience with S&W warranty returns.
I thought I had done a pretty thorough examination at the gun store before I bought a new Performance Center 637 but apparently I overlooked a tool mark on the barrel. Smith was very responsive when I called their service department and I sent it off the next day. Kind of a bummer to have to ship off a new gun before you even have a chance to fire it.
That was two weeks ago and I hadn't heard anything from them so I called them yesterday. All they could tell me was that they had received it, no estimates on how long it would take.

 

[AlwaysArmed]

My 63 arrived there last Friday. They sent a prepaid FedEx shipping label. I got an email yesterday (Tuesday)saying that they had received it and I could call with any questions.

 

[sw282]

The lense of the red dot site cracked on my 629 Magnum Hunter..l called them and sent it back..They replaced it FREE even tho it was NOT made by S&W...

 

[Ashlander]

On January 12, 2016, S&W e-mailed me an address label for a 686-6 with a broken hammer stud. They received the gun on January 14th. I received the gun back on February 8th. No muss, no fuss. The gun looks perfect.

 

[deaheat]

My M&P 15-22 had the extractor blow out they paid for shipping and threw in a free mag. Didn't take long.

For the price I am very hesitate to purchase another model besides the M&P duty line

 

[629shooter]

The two that I sent in for warranty work, had a turnaround time of less than 30 days.

 

[BUFF]

My Model 642 cracked the frame after 20 years and 3 months of heavy (compared to most snubs) use. I had a replacement gun sent to my house in about 2 weeks.

The transmission in my Ford F-250 went out after 20 years of light use. Ford laughed at me. Well, not really. Ford only warranted their vehicles for 2 years powertrain at the time.

S&W's customer service is as good as any company in any industry and better than 95% or better than most.

 

[Edmo]

It has been my experience that S&W's warranty department is very fair and generally fast with their resolutions.

Unfortunately, I've had to use their warranty on several of my current production S&W firearms... My BG38 had to go back twice, one of my 642s went back once, and currently my 640 Pro Series is on the third trip back. Based on my dealings, their warranty shop is quite busy fixing problems.

To your specific issue, I sent my model 60 no dash back several years ago to have a broken hammer pin replaced on my dime. They did a nice job on the repair. My 642's trigger pin shear off and they just replaced the gun.

Your model 60, depending on the severity of the damage, could be repaired or replaced. Obviously they will ultimately make the call on that.

Edmo

 

[joe44va]

I've used it four times. One took 5 months, two took three weeks, and they have the fourth for one week now. The outcome of the first three was excellent. The 5 month wait was apparently because they had a surge in work and had moved T/C work into Springfield. Their work load and wait times vary, but at least my results have been uniformly good. I'm a happy camper.

 

[jeffnles1]

Had a misformed chamber in a Shield's barrel. Took about 3 weeks to get the firearm back with a new barrel. I lost a sear spring somewhere in my shop just the other day. They took my address and said they would send one out in the mail free of charge even though I was clear it was lost as the result of my clumsy fingers.

 

[rangemeister]

While my friend and I were testing out his NEW 340, after three rounds, the cylinder locked up. We were able to get the thing opened and the gun went back to SW. My guy never told me the problem, but he got the gun back in 4 weeks. Maybe a small problem with the gun, but no problems with Smith CS. Are we seeing a disturbing quality control trend??