Jboutfishn
Member
Ordered 11/30, UPS delivered today. Usually takes 4 days.
X-Treme
- Thread starter MasterTech1960
- Start date
I have too, and I understand it being "THAT" time of year and the shipping lanes being full to overflowing. Believe me, I work for a shipping company, I understand that part all too well.
So, the issue with my order taking nearly two weeks to get here from a company that is two hours away, I can accept that explanation.
But shipping the wrong thing - not so much.
Not responding to the emails I sent them - not at all.
Not returning calls when I leave a voice mail - nope, not acceptable either.
Then, today, I get my first communication from them.
A tracking notice email saying they created a label to ship me a 14.6 pound package - that is scheduled to arrive on Monday. I have to assume that means they are correcting their error and sending me what I ordered. But with no communication or even acknowledgment that they received my emails or voice mails, that's just an assumption. Probably a pretty safe assumption, but it would have been nice to hear something from their customer service department. I guess I'll find out come Monday.
OP
MasterTech1960
Member
I guess they will get here when they get here. I am betting on Monday . Was not complaining , just making an observation, as I am still waiting on a Midway order that was placed at the same time. The shipping on that one was not free , but not too bad either . Not in a hurry so as long as they get here before the Fat Guy in the Red Suit . ( And I do not mean Me, Thank You. )
Collo Rosso
Member
Just yesterday I posted I hadn't received a tracking notice. Today my bullets are sitting on the porch. Thank you Xtreme!
MyDads38
Member
I have placed several orders with X-treme and have always been pleased. Placed and order on Black Friday for 3,000 assorted bullets and it was delivered last week. My 2nd order of 1,000 was ordered a few days later and was originally scheduled for delivery today (11th), but was rescheduled for Monday (14th). I didn't order because I was OUT, I ordered because of the SALE. And knowing how swamped they probably have been, I've got no complaints. 
Usual delivery for me is 2-3 days tops; this time of year, it takes a little longer!
Usual delivery for me is 2-3 days tops; this time of year, it takes a little longer!Moe Mentum
Member
I don't wait until I'm out of bullets before ordering, so I don't really care if it takes a few weeks. Besides, they just had a big sale, and I'm sure they got swamped with orders. As long as their quality doesn't suffer, I can wait.
OP
MasterTech1960
Member
Update: Came home to find my X-treme bullet order came today.
Was happy to see them.
Even though the quantity was off 
Shorted a dozen between the two different sizes that were ordered. Sent them a message and hope to hear from them. Love their bullets and so far good customer service.
(Edit) Make that 11 , found one on the floor.
Was happy to see them.
Even though the quantity was off Shorted a dozen between the two different sizes that were ordered. Sent them a message and hope to hear from them. Love their bullets and so far good customer service.
(Edit) Make that 11 , found one on the floor.
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Me too!
Looks like I got a 500 piece box of 40/10mm for free - since they haven't asked for them back...
Looks like I got a 500 piece box of 40/10mm for free - since they haven't asked for them back...
ageingstudent
Member
Hey I think those are mine.
You just know the shipping guys over there were dreading that sale. I can almost hear the grumbling haha.
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Hmmmn, possibly - did you get my first box of 44-200 by mistake?
If so, trade ya'...
smokindog
Member
Happy and sad!
I waited an hour on hold this morning after seeing they had my 308 brass in stock. When I had to give it up, I pushed 1 to leave a message and wouldn't you know it, the voicemail box was full
I sent an email with my original order information, ... a screen scrape of the in stock brass, and a note that "the person" I spoke with promised a little sumpin sumpin with my order.
About 30 minutes later, UPS drops me a package with my brass but no sumpin sumpin. Wish they had at least sent me an email that my brass had shipped so I hadn't wasted all that time. I hope my email gets me my sumpin sumpin but I won't be holding my breath..........
I waited an hour on hold this morning after seeing they had my 308 brass in stock. When I had to give it up, I pushed 1 to leave a message and wouldn't you know it, the voicemail box was full
I sent an email with my original order information, ... a screen scrape of the in stock brass, and a note that "the person" I spoke with promised a little sumpin sumpin with my order.
About 30 minutes later, UPS drops me a package with my brass but no sumpin sumpin.
Wish they had at least sent me an email that my brass had shipped so I hadn't wasted all that time. I hope my email gets me my sumpin sumpin but I won't be holding my breath..........
OP
MasterTech1960
Member
Got two messages yesterday , one from X-Treme , stating that the missing bullets would be replaced and were being sent out . Then later in the day UPS sent a tracking number. Sounds like they are on the ball. Expected delivery date 12/24/2015. Will be a little busy that day for sure.
Expected delivery date 12/24/2015. Will be a little busy that day for sure.
You are facing the realities of dealing with a relatively small business. They obviously got swamped with orders and their systems to manage the response and to manufacture and ship the goods are overtaxed. UPS and USPS are also overtaxed this time of year. Please chill out and give them a chance. It might also be worthwhile to read the STICKEYS.
OP
MasterTech1960
Member
Not sure were you are coming from with this post. You may need to read the entire post . Not complaining , in fact I was praising their quick response .
NJM15
Member
Holidays slow down
All shipping slows down during the holidays , normally shipping from Extreme is 5 to 7 days NV to NJ I order when my supply is getting short that way there is no hurry
I know some of you have posted that they ship to your door in a couple days after ordering . Well , I ordered 11 days ago , and just got a tracking # to day. They say , may be in six more days they should be here.I know when I ordered it was during the "free shipping " special , so I guess I can not complain . They said FREE not FAST.
All shipping slows down during the holidays , normally shipping from Extreme is 5 to 7 days NV to NJ I order when my supply is getting short that way there is no hurry
subvet69
Member
I had no problem calling them, they said they were swamped, of course. I didn't receive a tracking number but got an alert on my cell phone that it would be delivered yesterday. I ordered them on the 11th. Usually only takes 3 days, took 4.
Fishslayer
US Veteran, Absent Comrade
There are quite a few guys on castboolits who make regular lead shipments in flat rate boxes. 65# fits a medium box. Feel sorry for THOSE Post Offices.
