I'm the guy who sent just the barrel back to S&W, so on Monday I sent the receiver out on request from S&W. Today I received an email stating that I'm receiving a package from them, must be my barrel right! So now, they have my receiver and I have the barrel. What's the chances they fixed the barrel or sent me a new one or do you think I have to send the barrel back to them because they need it? This is getting ridiculous.
You want to laugh
- Thread starter Pat C
- Start date
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bigwheelzip
Absent Comrade
Not meaning to rub salt in the wound, but your right, I did laugh. Can't make this stuff up.
Hopefully the barrel gets fixed and the parts get together eventually.
Hopefully the barrel gets fixed and the parts get together eventually.
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Just want to say good luck, maybe some day you will laugh about all of this. Oh and please keep us advised.
Roll the Dice
Pat C,
Sorry to hear of your experience but I can relate. I am a big Smith & Wesson fan, have been for decades, but have found that at times, getting support can be just great or can be an experience that is a bit on the weird side. Not sure, but my own experiences have left me with the impression that, like dealing with any other big company, a lot depends on the roll of the dice and who you happen get to communicate with there, some are terrific and knowledgeable, and motivated to provide good customer service, and then others maybe not so much that way.
Pat C,
Sorry to hear of your experience but I can relate. I am a big Smith & Wesson fan, have been for decades, but have found that at times, getting support can be just great or can be an experience that is a bit on the weird side. Not sure, but my own experiences have left me with the impression that, like dealing with any other big company, a lot depends on the roll of the dice and who you happen get to communicate with there, some are terrific and knowledgeable, and motivated to provide good customer service, and then others maybe not so much that way.
I considered posting that probability in your other post, but I didn't want to jinx you. Maybe I did just by thinking it.
How did you ship the receiver? Did you ship it overnight? They very could well turn it around that fast.
When you track what they are sending you did it actually ship yet or did they just initiate a shipment?
When you track what they are sending you did it actually ship yet or did they just initiate a shipment?
getoff
Member
ummm, whos on first? best of luck with this one bud... not getting much of a warm fuzzy with S&W these days.
Lee's Landing Billy
Member
Johnny Tyler in Tombstone described your problem..It's like playing cards with my brother's children, ya nerve wracking SOBs!
I think What's on second and I don't know is on third.
Good Luck Pat C, and remember, you are not alone, others feel your pain.
jimbo728
Member
Live and learn. We all do.Good luck when you get your rifle back together.
Jim
Jim
THE ROLLING STONES
US Veteran
So why did you need to make it public on this or any forum. Things happen and if that is the least of them you have no problems at all.
Maybe someone would learn from my mistakes or maybe S&W mistakes.
Now THAT made me laugh!
Thank you Pat C. Reading about experiences others have and their concerns is one of the reasons I stay on the forum. Thank you for sharing.
If you didn't do it today, I would definitely call them in the morning, tell them exactly what's going on and have them put it in your case notes while you're on the phone. I'd hate to see that receiver get sent back to you because the tech couldn't find anything wrong with it.
I'd also ask your customer service rep if you'll get credit for time served, that is, will your spot in the repair queue begin once they have all the parts, or will they take mercy since you've been shipping gun parts back and forth for two weeks and hand carry your firearm a little closer to a repair bench.
It can't hurt to ask. Be nice.
gman51
Member
Maybe they will put a new barrel in your receiver and make it right then send it ALL back to you in good working condition.
Sometimes all we can do is shake our head and laugh when things get so ridiculous.
Sometimes all we can do is shake our head and laugh when things get so ridiculous.
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Ed Fowler
Member
You are trying and they are trying, it will all work out.
