I know some will flame me for "taking advantage of a situation" but as a consumer, I was looking after my own interests without really trying to get anyone into trouble. I called the manager on the 6th of July and told him I was in a predicament and needed to come in and talk to him about a recent transaction gone wrong. I arrived at the store without the weapon and showed him my initial paperwork which shows I purchased the Highpoint. Then I pulled out the paper work that was given to me the day I picked up the weapon which shows I received the Sigma purchased by an individual with my same last name.
The Manager was in shock, I told them the story as I relayed it in my first post. He indicated I had no responsibility and the fault was with the store. He asked me how I wanted to resolve the situation. I indicated I liked the Sigma and would like to purchase it; however, I figured I should be given a break since the gun could not be sold as a new weapon. He told me I would be compensated and they would waive fees. He asked me if I had the weapon with me, I told him I did not and was concerned about transporting a weapon that did not belong to me. He acknowledged my concern but asked me to bring in the weapon anyway.
In the mean time, I had researched the best price I could get on a new Sigma in California. Bud's gun shop seemed to have the best price at $349 with free shipping. I found out I would have to pay California sales tax which was around $30. I would also have to pay FFL fees of about $20 that would put the total at around $400.
The manager called me back around an hour later and sang a slightly different tune. After calling his corporate office, they thought I shared some responsibility, I should have known I was given the wrong gun. They offered to sell be the gun at regular price $399 with a LE discount of 5% and give me $20 store credit. I arrived back at the shop but left the weapon in the car. I told them I was insulted at there assumption I should take any blame, that I wanted a refund of my original purchase and that I would turn the pistol into the FBI as my wife works for the U.S. Attorney's Office in San Diego.
The manager went back into his office, made a phone call and returned. He asked me what it was I wanted. I told him first and foremost an apology for his company for them trying to shift the blame onto me. Secondly, I should not pay more for the weapon then the original buyer who paid the sale price of $349. I told him if they truly only gave law enforcement a 5% discount that was insulting to them, 10% should be the minimum. Lastly whatever store credit they wanted to give was up to them, they should give what they truly feel the error was worth. In the end, they sold me the gun for the sale price of $349 with a 10% discount and they gave me $50 store credit which I used towards the gun purchase, they did not waive fees as they origianly said they would. I had my wife bring the gun in from the trunk of the car and turned it into them. So in the end I paid $311 out the door and am now waiting the 10 days so I can take possession.