Poor Customer Service options '06 M&P 9mm

[SteadyHand]

I agree with you. However, I wouldn't call these 'upgrade' services and would rather couch these services as bringing the pistol up to current standards (at customer's expense).

Bringing a current model up to current factory design (i.e., current pieces parts) to me isn't an 'upgrade' but rather prudent. Now, should there be a "Generation 2" M&P, thereby making this one obsolete, I could understand.

 

[Prasko]

Nope. Bought it new, and I'm a federal LEO, so one would assume I would be in their bailiwick for customers....

I'm turned off by their unwillingness to upgrade within the same production era. The 2006 to 2015 M&Ps are not from a 'different' generation ala Glock or even H&K (e.g., USP vs. P30 vs. VP9), so the innards can be swapped out, and I steadfastly offered to pay for any such parts/labor. They simply refused and generically referred me to any private gunsmith, knowing it would void such warranty.

Not true.

The sear housing blocks changed, and the new design can not be put into older pistols.

Read.

M&P VTAC 9mm: A look inside | Modern Service Weapons


As for the grit, it was mentioned before. Most, if not all grit, comes from the striker block. Installing the apex USB or polishing your own will remove a lot of it.

 

[rsrocket1]

I agree with you. However, I wouldn't call these 'upgrade' services and would rather couch these services as bringing the pistol up to current standards (at customer's expense).

Bringing a current model up to current factory design (i.e., current pieces parts) to me isn't an 'upgrade' but rather prudent. Now, should there be a "Generation 2" M&P, thereby making this one obsolete, I could understand.

I understand your frustration, but by legal standards, they are only obliged to fix something that was broken so that the performance of the gun is back to "original specs". If for instance the gun came with a 1:20 twist barrel and it was found that a 1:10 barrel was way more accurate, you don't have a foot to stand on if you asked for a 1:10 barrel even if you offered to pay for it if they refused to do so.

I was lucky enough to be able to buy a larger spring sear housing block from Brownells when I upgraded to the Apex FSS trigger kit but it looks like that option is disappearing (unless G&R gets another supply).

You do have a right to a larger sear spring housing IF you encounter the "sear flutter" problem and the factory determines that it really does exist in your gun.

If you really really want all the updated parts, maybe you can buy a new gun and sell the old one. You might be lucky enough to break even compared to the parts swap. If you were out here in CA behind the cannabis curtain, you could get $650 for your used M&P because they are now deemed "unsafe for new gun sales" by the current junta.