Aaaarrrrrggghhhh!!!
Comcast - a pox upon them all !
After spending approximately 6 hours on the phone, most of that on hold, I was finally upgraded to "tier 3," whatever that means.
I exchanged all of the cable boxes on Monday, was told Tuesday to do the same with cable modem. (Sigh.) Another hour on the phone with the bigwigs in Denver saw me 'upgraded' to an immediate service call...between 9a-5p.
Dogs barked, truck showed up.
Steve putted around for an hour.
Stan told me to look outside again.
What? More of them?
Now Kyle showed up and informed me there's a THIRD truck coming, this one with a bucket, to string a new drop from the pole to the house.
After two hours of showing them every cable run in the house, I was left with one working tv, one working landline, and half-speed internet. A trenching crew has been dispatched to run a bigger pipeline from pole to house, and they will connect this run in the future. This will allegedly fix all of the ongoing issues.
The best part? Steve and Kyle both stepped in poop - one deer, one dog - and left dueling tracks around the house even Inspecteur Clouseau could have followed. Took better part of an hour and a whole bottle of Nature's Miracle to clean up.