M&Piece of Shield

[cadmike]

Well after 3 trips back they should have just replaced the gun. I mean for crying out loud it's a cheap gun and hardly worth the shipping back and forth to Springfield MA 4 times.

My next step would be to field strip the gun, and place the frame in a vice. Then using a hacksaw, cut the frame into 2 pieces. Then get the prepaid shipping label off their web site and send the frame back in. Include a nice letter asking if they could please fix it.

 

[M&Petey]

Well after 3 trips back they should have just replaced the gun. I mean for crying out loud it's a cheap gun and hardly worth the shipping back and forth to Springfield MA 4 times.

My next step would be to field strip the gun, and place the frame in a vice. Then using a hacksaw, cut the frame into 2 pieces. Then get the prepaid shipping label off their web site and send the frame back in. Include a nice letter asking if they could please fix it.

LMAO! I agree.

Thanks for the laugh! I needed it.

Happy Shootin!
Petey

 

[xdmshooter59]

Although not stated in the first part of my post , Didn't want to get too lengthy, I had requested a replacement. I believe that is the reason for S&W not contacting me prior to any repairs as promised by Kate F the CSR supervisor. A later phone conversation with her , I was told if the issue persisted to contact her and she would have it replaced. Now she tells me , the lead tech will inspect it and if the firearm is found to be "in SPEC" no repairs will be made. All very underhanded to me. I have emailed the Pres of S&W regarding this matter and all that has transpired= Crickets.

Yes indeed , it is time to cut my loses . I have a problem selling a pistol that has issues..Yet I'm not in a position ,financially, to just throw it the back of the safe and forget about it. That's what S&W would like me to do.....Life time warranty = Ok
A lifetime of warranty = Not OK.

Problem is what next? in CA we have few choices for compact 9mm pistols .
Another S&W is out of the question.

Still , I would like to know if anyone else experiencing this problem has had it resolved and what was done.

HAppy SHootin!
Petey

Forgive me if you've already answered this, but has S&W stated whether they can or cannot re-create the issue on their end? In SPEC or not if it's as bad as you say it is, the problem should be easy to re-create.



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[M&Petey]

Forgive me if you've already answered this, but has S&W stated whether they can or cannot re-create the issue on their end? In SPEC or not if it's as bad as you say it is, the problem should be easy to re-create.



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They claim not be able to replicate it.... And when the Pistol was sent back locked up = they claim to have no record of what caused it. But replaced to entire slide assembly in an effort to fix the FTE issue.

Not a very confidence inspiring turn of events.

Happy Shootin !
Petey

 

[xdmshooter59]

Too bad you can't ralk,to the tech assigned to it over the phone and explain exactly how it's happening and with what brand (s) of ammo you've experience the issue with. This IN SPEC bull **** is an easy out for them to say "ain't nothing wrong with it". I know it's a pain but I would keep on em and demand to talk to someone higher up the food chain and you won't settle for anything but a working gun or replacement. Good luck and keep us posted.

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[M&Petey]

Too bad you can't ralk,to the tech assigned to it over the phone and explain exactly how it's happening and with what brand (s) of ammo you've experience the issue with. This IN SPEC bull **** is an easy out for them to say "ain't nothing wrong with it". I know it's a pain but I would keep on em and demand to talk to someone higher up the food chain and you won't settle for anything but a working gun or replacement. Good luck and keep us posted.

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I agree it is BS... and as for going higher up --- if you ask , they all play gatekeeper and you get nowhere. I want to speak with the tech = "he is not in a position to speak with the public "as told to me by CSR Kate F. = I have the e-mail stating so.
Besides , I e-mailed the president of S&W ==== Not a Peep.


*** People Keep mentioning this magic .45 unit ...... We can't get it here.
These are the only S&W Pistols and Revolvers we can get here.
http://certguns.doj.ca.gov/safeguns_resp.asp

 

[andyo5]

.

He took it to a Sr. gunsmith, and he came to the decision that it was a barrel issue. After some work, they finally changed the barrel for one from a new batch, and replaced the slide.

It is now perfect.

A too-tight chamber can result in FTEs. So this makes alot of sense.

 

[mnshutterbug]

After reading these types of posts, I am so thankful I got a trouble free Shield. I think this is pretty much par for the course for just about anything you buy nowadays. Even the best products seem to have at least a 5% failure rate. When looking at reviews on Amazon before I buy products, it appears that even with products that get 4.5 stars, there are some that get a lemon. Unfortunately, good customer service is almost a thing of the past. They figure that for 1 unhappy customer, there will be enough happy customers to keep their business prospering.

 

[M&Petey]

Just sent The Pres of S&W another e-mail . In doing so I gave a short summary of each event. As it turns out , this is the Fifth time my shield has gone back . And the second time I have requested a new firearm or make me whole. = Return my money as per my receipt . Sale price , tax and state fees and we'll call it done.

We'll see . I not expecting anything . But , if you don't ask - you don't get.

Petey

Cut & paste from letter:
" This pistol failed on the very first time I used it = RSA broke. Replacement was sent to me ,two weeks waiting, and it arrived bent. Second unit sent to me . OK

Then my pistol started having failure to extract issues. (1)I Sent it for repair.
Extractor and barrel replaced = (2)Send it back due to accuracy issues with new barrel.

FTE issues continue . (3)Sent back -- new slide assembly.

(4)Sent back again -- FTE Issues and the pistol locked up rendering it inoperable. RESQUESTED New Fire arm.. Kate pulled some shady stuff = not pleased. read the link.

Upon return of my pistol , I parked it on the shelf for seven months ---don't want to deal with it.
Last Wednesday I decided ok , lets see if S&W fixed it --- Fired 1 mag = ok second mag = 5 shots and FTE again. (5) Sent back again."

 

[M&Petey]

A too-tight chamber can result in FTEs. So this makes alot of sense.

Agreed , But they have , Or claim to have replaced the barrel.
I know it was replaced , for certain, twice.

 

[GSD2053]

Just sent The Pres of S&W another e-mail . In doing so I gave a short summary of each event. As it turns out , this is the Fifth time my shield has gone back . And the second time I have requested a new firearm or make me whole. = Return my money as per my receipt . Sale price , tax and state fees and we'll call it done.

We'll see . I not expecting anything . But , if you don't ask - you don't get.

Petey

Cut & paste from letter:
" This pistol failed on the very first time I used it = RSA broke. Replacement was sent to me ,two weeks waiting, and it arrived bent. Second unit sent to me . OK

Then my pistol started having failure to extract issues. (1)I Sent it for repair.
Extractor and barrel replaced = (2)Send it back due to accuracy issues with new barrel.

FTE issues continue . (3)Sent back -- new slide assembly.

(4)Sent back again -- FTE Issues and the pistol locked up rendering it inoperable. RESQUESTED New Fire arm.. Kate pulled some shady stuff = not pleased. read the link.

Upon return of my pistol , I parked it on the shelf for seven months ---don't want to deal with it.
Last Wednesday I decided ok , lets see if S&W fixed it --- Fired 1 mag = ok second mag = 5 shots and FTE again. (5) Sent back again."

This is unbelievable.

 

[xdmshooter59]

Where did you buy it?

Could the dealer possibly speak in your behalf? maybe they would have a little more clout being a stocking dealer with an extremely unhappy customer.....

I'm just amazed that the so-called tech can't seem to re-create the problem and fix the damn thing or just send you a new gun. That's how you keep customers for LIFE !

Seems more and more these days that customer service is going by the way side. Doesn't matter how good you think your product is, if you can't or won't service your customers it says a lot about you as a business.

 

[Cal44]

You'd think.
Charter Arms makes a .40 Pitbull = I would love to have one. Can't get one in California.

True, but the 44 Special Bulldog is now available. Just handled one in a LGS this morning.

Looked really nice.

Charter seems to have gotten it's act together.

I'm tempted.......

 

[M&Petey]

True, but the 44 Special Bulldog is now available. Just handled one in a LGS this morning.

Looked really nice.

Charter seems to have gotten it's act together.

I'm tempted.......

Nice looking... But I've gone back to my Mdl 60 Pro series for now. Summer dress doesn't allow for large frames.

 

[M&Petey]

Where did you buy it?

Could the dealer possibly speak in your behalf? maybe they would have a little more clout being a stocking dealer with an extremely unhappy customer.....

I'm just amazed that the so-called tech can't seem to re-create the problem and fix the damn thing or just send you a new gun. That's how you keep customers for LIFE !

Seems more and more these days that customer service is going by the way side. Doesn't matter how good you think your product is, if you can't or won't service your customers it says a lot about you as a business.

Purchased from a local dealer. I doubt S&W would care to hear from him. Besides , most dealers go through multiple distributors. Those are the people S&W would listen to if "they" had a problem.


Customer service is going the way of the Dodo.

 

[Funflyer]

This is unbelievable.

This was my first thought also. S&W claims to have replaced, more than once, the parts that would cause this issue. There are only two logical explanations. One is that the parts were never actually replaced or two, there was a run of out-of-spec parts which are being used in the Ca compliant pistols. I'd guess the latter of the two and barrels would be the most likely cause.

Anybody know if S&W manufacturers all the barrels in house or if they use subs? I've heard they use subs for their slides.

 

[M&Petey]

This was my first thought also. S&W claims to have replaced, more than once, the parts that would cause this issue. There are only two logical explanations. One is that the parts were never actually replaced or two, there was a run of out-of-spec parts which are being used in the Ca compliant pistols. I'd guess the latter of the two and barrels would be the most likely cause.

Anybody know if S&W manufacturers all the barrels in house or if they use subs? I've heard they use subs for their slides.

I had the same idea . Or they're recycling old parts from other repairs. ..just the same , they can't or won't fix nor replace my pistol.

The barrel was replaced twice.. I got it back from a so called repair and the accuracy was out the window. Sent it back , they replaced the barrel again. - the accuracy was much improved , but never as accurate as the original barrel was.

I'll bet if I were one of their employees S&W would have jumped to make it right. As it is , They leave a lot a to be desired.
Worst thing = I don't like playing games and I don't like being lied to.

Happy SHootin To All!
Petey

 

[M&Petey]

Response from S&W Today.


CC

Smith, Mark Phelan, Shaun

Message body

Dear Mr ****,


I apologize that you have had a terrible experience with this firearm. I have asked our Customer Service Team to replace your firearm asap and you will hear shortly from Shaun Phelan, Director of Sales & Marketing Operations, who will discuss how best to go about this.


Again my apologies.

Sincerely,

James Debney

President and CEO.


Well, I'm happy to hear from The S&W Pres so quickly. I promptly responded and thanked him.

Now I'll wait to be contacted by the Director of sales and see how it goes.

I'll keep you all Posted.

Happy Shootin To All!
Petey

 

[Ray1970]

If the new one gives your problems I'll be curious to see what happens when you send it in for repairs.

 

[striker56]

I'm curious how much time has all this taken? I sent my Shield 45 back with miss feed problem and it took over a month to get it back. Still not working correctly.