M&Piece of Shield

Colonel said:
Sorry you are having these issues.
Sometimes you just get a lemon and need to dump it. There have been many reports of perfect Shields in all calibers from day one and onward. Problem firearms are frustrating and can be expensive running ammo through it making sure it's reliable and shipping it back and forth to the manufacture. Not often, but over the decades, I got a lemon, but cut my loses and moved on.
Hopefully it all works out for you.
Click to expand...

Just like an automobile. ;)

For thousands and tens of thousands of owners, they'll rave about a specific make/model of an automobile, but inevitably there will always be a handful of owners who will encounter issue after issue...
 
0849 said:
Just curious, what brand of factory ammo uses brass marked "CBC"?
Click to expand...

The CBC Group consists of four internationally recognized ammunition brand names: CBC, Magtech, MEN, and Sellier & Bellot.

Numerous manufacturing plants and distribution facilities are located in Brazil, Czech Republic, Germany and the United States.

Ranks amongst the largest small arms ammunition producers in the world.

Production in excess of 1 billion rounds per year.

More than 3,000 qualified employees worldwide.

ISO 9001:2008 and AQAP 2120 certified.

Military brands are CBC, MEN and Sellier & Bellot.

Law Enforcement brands are Magtech, MEN and Sellier & Bellot.
Commercial brands are Magtech and Sellier & Bellot.

CBC ammunition company was established in 1926.

Magtech ammunition company was established in 1990.

CBC, Magtech, MEN and S&B ammunition products are sold in more than 90 countries.
 
commodon said:
Just like an automobile. ;)

For thousands and tens of thousands of owners, they'll rave about a specific make/model of an automobile, but inevitably there will always be a handful of owners who will encounter issue after issue...
Click to expand...

True , very true.. But no matter what the issue, If it's handled properly it will cease to be one.In most cases.

The CBC in my case was Magtech. Have used it for a number of years . Never any issues.
 
If they send you a new gun and it malfunctions like the old one I'd say there's only to things to look at and that's the ammo and the shooter. lol
 
GSD2053 said:
Stay away from lightning and keep off of airplanes.

Oh and for the love of god go buy a lottery ticket.
Click to expand...

Lol.... Staying off planes is easy... The wife and I are done traveling. Lightning = easy too...stay in when cloudy.

Lottery Ticket = Oh Boy.... That's asking a lot....
I couldn't win a raffle if my ticket were the only one in the bucket.

But , I keep trying.:):):)
 
Wow, I read through this thread. So glad the president offered to replace this for you. The only thing they should have done is offer the Performance Center version but a replacement is good enough.

I'd be tempted to sell it unfired to avoid a possible second lemon! But really, I'm sure you won't be THAT unlucky!

Here's what troubles me; What kind of climate exist's in S&W's customer service that prevented a MUCH earlier replacement??? The history of this warranty service should be looked at by senior management and CORRECT whatever is wrong at the management level. What motivated their indifference to a good paying customer's troubles on a relatively inexpensive gun???

Smith and Wesson; Turn your policies around. Fix it! This is a thread you do not need!
 
rifmon said:
Wow, I read through this thread. So glad the president offered to replace this for you. The only thing they should have done is offer the Performance Center version but a replacement is good enough.

I'd be tempted to sell it unfired to avoid a possible second lemon! But really, I'm sure you won't be THAT unlucky!

Here's what troubles me; What kind of climate exist's in S&W's customer service that prevented a MUCH earlier replacement??? The history of this warranty service should be looked at by senior management and CORRECT whatever is wrong at the management level. What motivated their indifference to a good paying customer's troubles on a relatively inexpensive gun???

Smith and Wesson; Turn your policies around. Fix it! This is a thread you do not need!
Click to expand...

Smith and Wesson just like any other company has protocols to follow and to expect them to upgrade you to a more expensive handgun is laughable. You may as well ask for one of their 1911's if you feel they owe you more.
I don't think everyone he has contacted over this issue was thinking they'd make sure to return it in the same shape. The biggest issue is that handgun was probably handle by numerous people and that's where you start to have the issues.
They should send it back to the same person who worked on it the first time and I'm betting it would've only made two trips being fixed or replaced after the second attempt.
 
rifmon said:
Wow, I read through this thread. So glad the president offered to replace this for you. The only thing they should have done is offer the Performance Center version but a replacement is good enough.

I'd be tempted to sell it unfired to avoid a possible second lemon! But really, I'm sure you won't be THAT unlucky!

Here's what troubles me; What kind of climate exist's in S&W's customer service that prevented a MUCH earlier replacement??? The history of this warranty service should be looked at by senior management and CORRECT whatever is wrong at the management level. What motivated their indifference to a good paying customer's troubles on a relatively inexpensive gun???

Smith and Wesson; Turn your policies around. Fix it! This is a thread you do not need!
Click to expand...

I agree with you. But I have to say one thing in S&W's defense . It feels to me that this is a problem with a few key people and not company policy.
Over emphasis on self importance is most likely the culprit .
"I'm in charge here . My dept , my rules. "
It's a big Company and problems do not always go detected until they have reached a certain level. Unfortunately harm has been done to all parties involved and will likely continue for some time after corrections have been made. Very unfortunate.

Going forward:
Nothing has been said to me , But I'm sure this chain of events is not going to just fade into the horizon. There is at least one CSR there who should get this whole thing holstered in their backside.
Enough Said.

Good News:
As promised, I was contacted by the Director of Sales & Marketing . I had stepped out to the garage and missed his call. I'm certain we'll connect at some point today.
I'll post after I hear from him.

Happy SHootin to All!
Petey
 
I'm a little skeptical of their evaluation process. If the gun didn't malfunction on every single round, firing a couple test rounds then checking that all parts are "IN SPEC" makes me wonder how thorough their evaluation really was. From the OP comments it should have been an easy issue to re-create.

Anyway, you went up as far on the food chain as you could go and found the person willing to take action. Been there done that.

Sent from my SAMSUNG-SM-G900A using Tapatalk
 
mnshutterbug said:
After reading these types of posts, I am so thankful I got a trouble free Shield. I think this is pretty much par for the course for just about anything you buy nowadays. Even the best products seem to have at least a 5% failure rate. When looking at reviews on Amazon before I buy products, it appears that even with products that get 4.5 stars, there are some that get a lemon. Unfortunately, good customer service is almost a thing of the past. They figure that for 1 unhappy customer, there will be enough happy customers to keep their business prospering.
Click to expand...
I'm in the same situation as you....over 8000 rds thru shield 9mm and zero issues. I will add that I have had issues with Ruger semi-autos and their CS has been outstanding
 
John Robert said:
I'm in the same situation as you....over 8000 rds thru shield 9mm and zero issues. I will add that I have had issues with Ruger semi-autos and their CS has been outstanding
Click to expand...

Ruger is outstanding.
My Blackhawk had a small issue. Called Ruger , sent it back . They did whatever was needed and got it back to me in ten days.
 
Well, They Blew it again.......
Yesterday:
Mr sales & Marketing fulfilled his obligation to his employer = Called me = I wasn't there to answer= He left msg.
I called back three minutes later =O no answer
Called his cell= O no answer
E-mailed best time to contact me =O

Today:
I called again today 10: am My time Left Msg = O

Why bother leaving your contact info if you won't answer your phone?

Great Job S&W --- really feeling the love!

SO --- I emailed the pres once again.
 
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hold the bus .. I got a call. hold on.

Just got a phone call = email really works.

The wheels are in motion , so we'll see what takes place.

Can't wait to be done with this.

Happy Shootin!
Petey
 
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