Do I Have A Leg To Stand On

[Whit]

Up front I'll admit to not taking a closer look, however with my vision problem, blind in one and can't see out of the other, I could not have seen the brand name on the tires. Now to the story. Last week I negotiated a deal with the local Honda dealership trading my car for a 2017 Jeep Wrangler Sport Unlimited. The salesman, with whom I had bought my wife's new Honda last year, stated that the Jeep had five brand new tires on it. All of the tires had the little rubber "hairs" still on them as they come from the mold. When he said it had five new tires, my thoughts were a set of five of the same brand. The tread pattern appeared to be the same on all of them. They are just a bit too aggressive for an old coot so I took the vehicle to a chain tire store to see what they would give me for the new tires in trade for all terrain tires. The salesman at the tire store took a look at the tires and reported that two were brands neither he or I had ever heard of and were manufactured in 2017. The other two were General tires manufactured in 2019 while the spare, a Cooper, was 2019 vintage.

That means I have five tires with three brands represented. Again, when the dealer said five new tires, I'm expecting five of the same brand and new. I've had one discussion with the dealership in which the sales manager said the original owner of the Jeep said they were new, so they represented them to me as new, and declined to do anything with regard to the tires. The general sales manager is supposed to give me a call tomorrow to discuss the tires, but I don't expect any resolution.

Is it unreasonable to believe the dealer should either refund money or put new tires, all the same brand and tread pattern, on the vehicle? As admitted above, I did not inspect closely before buy but accepted the salesman's word. I don't want to be unreasonable in this matter. In my mind at the very least they were deceptive, even if innocently, or at the worst lied to me. Your thoughts ladies and gentlemen. Be safe and be blessed.

 

[peter-paul]

It is very possible that they did just what you did, glanced at the tires and called them "good" due to the tread pattern, etc. And represented them to you in good faith.

I do believe that you probably should have done more due diligence looking over the vehicle first. Having a checklist helps, but won't help you now.

Here is what I would do: I would tell the dealership that you dont want to be unreasonable, but at the same time you feel a bit taken advantage of, and that this will affect your future decisions to purchase cars from their dealership. I would also tell them that you intend to have the vehicle maintained at an alternate location, as this is how most dealerships make their money (not on direct sales).

I would also ask them if there is anything they would be willing to offer you to make it right. If not, go one more level up. And still if not, write them off, tell your friends, and chalk this one up as a lesson learned.


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[Nevada Ed]

Being a used car and not new from the factory...............

just be glad that they hold air.

 

[Rpg]

You might ask what they'd charge for new tires of the same brand, with the tires now on the Jeep as a trade in.

 

[llowry61]

As a customer you are not happy and that should be important to them. I would just tell them where you stand and what your concerns are then see what they are willing to do. I think people respond best when you appeal to their good will. I would not go a demanding route. More of a help me out here rather than you cheated me kind of approach. Good luck to you.

 

[Ματθιας]

I'm guessing it's an "AS IS" sale, If it is, you're done.

If it were me, I try to get another pair of General tires, and call it done.

Hopefully, you don't find any other surprises that were over looked.

 

[Justin T]

I think you could politely plead your case, but it's a used car. Caveat emptor.

Used cars are usually as-is where-is unless you buy some aftermarket warranty to go with it. Tires are often not included as they are viewed as consumables anyway. Usually percent remaining on each is marked on the sales paperwork, but that's it.

Sorry you feel like you got taken. But I don't think you did.

 

[Glashaus]

No you do not

 

[Onomea]

Nothing to add, Whit, but I do wish you luck.

 

[jringo8769]

Well as some who worked in management at a few car dealerships for years
If the salesperson told you they were new
And this is recent purchase asnd not weeks or months down the road after purchase
There is a grace period after any purchase which is usually 7 to 10 days after to deal with any small problems liked this
You do have cause
As you stated they do not match and not even made this year
Here is one thing I would suggest
If the sales manager will not help as most will not want to take away funds from the sale
Appeal to the general manager in person and if still not avail
Ask to see the owner
Explain as you did with your eyes and what u see

Ask them to replace all five tires with ones that match and you want and if the costs for the new ones are quite different expect to pay for the difference too
I am sure they will not be cheap especially for good quality tires as well
Asking for refund will more than likely not be even considered but they have relationships with many tire sellers and they are much cheaper for them to buy and install and they can internally move money around to do so..

I would be shocked that someone there would not simply replace all five and deal with the salesperson and sales manager
Bad treatment in this day and age is not tolerated as profit is small to begin with and if you burn bridges with your customers you are shooting yourself in the foot
Now of they do nothing
Just let every one know who the salesman and his boss and the general manager and owner are and share your experience
It will cost them 10 times over for this and they know it
Stay safe out there
God Bless,John
If you need any help
Just let me know
I have terrible double vision in one eye and very blurry in the other one
So I know how hard it is to see all the little details which most people take for granted

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[meaneyedcatz]

Anything a dealership tells you should be assumed to be a half truth.
Some use the logic (?) you bought like that so it's on you.

 

[jringo8769]

Sadly in this day and age we live in
And I experienced this first hand when I temporarily worked in sales when I had hand surgery
Sales people are not very honest sadly as some places as there paycheck is directly tied to sales
God Bless,John

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[pittpa]

Up front I'll admit to not taking a closer look, however with my vision problem, blind in one and can't see out of the other, I could not have seen the brand name on the tires. Now to the story. Last week I negotiated a deal with the local Honda dealership trading my car for a 2017 Jeep Wrangler Sport Unlimited. The salesman, with whom I had bought my wife's new Honda last year, stated that the Jeep had five brand new tires on it. All of the tires had the little rubber "hairs" still on them as they come from the mold. When he said it had five new tires, my thoughts were a set of five of the same brand. The tread pattern appeared to be the same on all of them. They are just a bit too aggressive for an old coot so I took the vehicle to a chain tire store to see what they would give me for the new tires in trade for all terrain tires. The salesman at the tire store took a look at the tires and reported that two were brands neither he or I had ever heard of and were manufactured in 2017. The other two were General tires manufactured in 2019 while the spare, a Cooper, was 2019 vintage.

That means I have five tires with three brands represented. Again, when the dealer said five new tires, I'm expecting five of the same brand and new. I've had one discussion with the dealership in which the sales manager said the original owner of the Jeep said they were new, so they represented them to me as new, and declined to do anything with regard to the tires. The general sales manager is supposed to give me a call tomorrow to discuss the tires, but I don't expect any resolution.

Is it unreasonable to believe the dealer should either refund money or put new tires, all the same brand and tread pattern, on the vehicle? As admitted above, I did not inspect closely before buy but accepted the salesman's word. I don't want to be unreasonable in this matter. In my mind at the very least they were deceptive, even if innocently, or at the worst lied to me. Your thoughts ladies and gentlemen. Be safe and be blessed.

Call customer service at General tire as well as jeep and ask them if it's OK but be sure you have the size, Brand and model, speed and weight ratings from the sidewalls of both sets. Someone who put on no-name tires may not even have put on the proper spec tires for that vehicle. My Mustang for example takes a 99W if I recall correctly.


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[jringo8769]

Also make sure you mention this as well
When u talk to the dealership again
As they know this for sure
Mismatched tires on a 4wd can be very dangerous and any dealership of any sort will not want blowback with old tires which are mismatched which might look new but are years old on a vehicle they just sold
The bad press is not worth the hassle for them
And you stated this is not the only vehicle you bought from them and if they want your service work and future sales
It would be very shocking they would not address this right away and apologize for any hard feelings too
God Bless,John


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[Ματθιας]

I'm a cynic = What else is wrong with the vehicle? Why were the tires replaced with miss-matches in the first place? Who, intentionally, buys cheap no name miss-matches, unless, just to get the vehicle sold/traded?

If the lot is a reputable one, I'll bet it, at least, went through some sort of rudimentary inspection. If it had an inspection, I'm wondering why they didn't replace the tires when the vehicle first arrived on the lot - again, unless just to get it sold.

 

[dockmurgw]

Whit, in your post you mention your eye site, and call yourself an old coot, so is it safe to assume your a senior? If so you have special consumer protections. You (and I'm rapidly getting there) are from a time when we trusted someones word, and in my opinion they intentionally deceived you. Ripping off seniors is one of those things that really irks me. Click on this link, file a complaint online...the dealer deserves it.

Seniors and the Elderly | Office of the Attorney General

 

[jringo8769]

Hey I totally forgot about this too
Did they provide a Carfax?
Why would there be three different brands of tires in the first place
God Bless,John
Carfax would help explain things

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[crazyphil]

The salesman told you it had five new tires. He didn't tell you they were
3 different brands. It could have been five different brands and what he
told you would still be true. You assumed they were all the same brand.
Not the salesman or the dealership's fault. In answer to your question,
yes it is unreasonable for the dealership to refund your money or give
you five tires all of the same brand. Anything they do give you would
be strictly for goodwill. They don't owe you anything.

 

[NYlakesider]

Also make sure you mention this as well
When u talk to the dealership again
As they know this for sure

Mismatched tires on a 4wd can be very dangerous and any dealership of any sort will not want blowback with old tires which are mismatched which might look new but are years old on a vehicle they just sold

The bad press is not worth the hassle for them
And you stated this is not the only vehicle you bought from them and if they want your service work and future sales
It would be very shocking they would not address this right away and apologize for any hard feelings too
God Bless,John


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It looks like they might be legally responsible for handling, breaking problems that might occur.

Missed matched tires on a 4X4, type vechicle can contribute to damage to that rather expensive system.

Do what you have to do.!

 

[lawandorder]

Cavet Emptor !