you are correct.but its not just Smith.Having retired from manufacturing,I have seen the causes.Companies get behind on work due to heavy incoming orders. Experienced employees retiring,companies hiring new/ part time help. Often times after a company puts time and effort into training new guys they quit and go elsewhere. The result is a binch of employees with not enough experience to make a quality product. For every ten employees hired,one will stay past a couple years
Pay and working conditions. Working conditions covers a lot of ground, mutual respect between management and labor, job satisfaction or being able to take pride in your product.