A Big Shout Out to CDNN !

[Krogen]

CDNN is high on my list of great suppliers. While some companies just "do their jobs" it's when an issue arises that they show what they're made of. I've received several orders from CDNN over the last couple years. They have excellent prices and shipping is blazingly fast. No complaints whatsoever.

Yesterday's package was puzzling. I got an empty package. Now that's a new one! Somebody goofed. It happens, we're human.

Here's where CDNN showed their colors. I called this morning at 0545 PDT and explained the situation. Said I'd emailed photos last night after they'd closed. A pleasant gentleman asked that I call back in about 90 minutes when the warehouse manager had arrived. And, could I forward the email to a second email address for the manager to see?

Now get this! I forwarded the email at 0552 PDT and before I could call back I had an email response at 0600 PDT! Eight minutes after my initial email, they had replied saying they would re-ship the order.

I am very happy with CDNN's spectacular responsiveness and ethics. This is the kind of customer service we all wish for. My hat's off to CDNN!

 

[bigwheelzip]

Good customer service, whatever the cause.
Did the package weight on the shipping label match the empty box?
I once shipped a bottle of booze to Europe, and it arrived empty.

Sent from my motorola one 5G using Tapatalk

 

[Krogen]

Did the package weight on the shipping label match the empty box?

Unfortunately, I can't tell. It was a flat-rate package.

 

[LVSteve]

My dealings with CDNN have all been 100%. Their brand new, order overrun guns have been great buys.

My only complaint is that back before the recent panic they had too much good stuff and kept getting me into trouble with Head of House.

 

[mckenney99]

I also have had tremendous service from CDNN. I've bought numerous guns from them, new and used. They typically grade used guns lower than they actually are and I have bought a ton of magazines from them. Many years ago they had some foreign surplus Hi Power mags advertised they said worked perfectly in their hi powers, so I ordered 3 or 6. When I got the mags, they looked great but wouldn't function in either of 2 Brownings. I called CDNN and was immediately told to send them back, no problem, no hesitation.

 

[Krogen]

Update: CDNN goofed again…. The replacement shipment contained only one magazine, not four. I just heard back from them, they apologized profusely and are shipping the remainder today. Third time’s a charm, eh?

 

[Krogen]

Final update: CDNN came through. It did take them three shipments, 1) empty package, 2) shorted quantity and 3) the remainder. So they goofed a couple of times. In the end, they did right by me and I'm a happy customer.