OP - you didn't mention what brand of ammo was being used. Factory or reload? Brass or steel case?
You also mentioned that the issue happens with a full magazine. Has your son tried it with a partially loaded mag?
Here are the troubleshooting steps that I would use:
- Buy some Federal or Winchester M193 or M855 ammo. Preferably from the Lake City plant. Winchester has the current contract, Federal had it previously.
- Buy a couple of GI spec aluminum 30 round magazines with green followers like the ones from Palmetto. Another alternative would be 20 round mags from Okay Industries if you can find them.
For the following, make sure that there is no loaded ammo in the same room. Check to verify that the rifle is unloaded, then:
- Separate the upper assembly from the lower assembly and remove the bolt carrier group and charging handle
- Scrub the bore and chamber with a brass brush and solvent, then patch it clean.
- Disassemble the bolt carrier group and clean it thoroughly, making sure that the extractor is able to move and snap over the rim of the cartridge being fed.
- Install only the charging handle in the upper and make sure it moves freely. Fit as needed, always changing cheapest part (the handle) if it's necessary to remove material.
- Install the charging handle and the empty carrier and repeat the above test, making sure that everything moves freely.
- Reassemble the bolt carrier assembly using CLP lubricant and repeat the above test. It's normal to have to push the bolt carrier assembly just a bit (one finger) to close the bolt the last quarter inch or so.
- Reassemble the rifle and slather the CLP onto the carrier and charging handle. Don't use so much that it gets into the chamber, but you want the carrier to actually be wet...not just lubed a little bit. You won't run it this way forever. This is just to test and possibly help break in a "tight" rifle.
- As you assemble the upper and lower, make sure that the rear of the carrier pushes the buffer into the stock just a little bit as it closes. The only time the buffer should contact the buffer retaining pin is when the upper is hinged open.
- Verify that the bolt carrier group and charging handle move freely in the assembled rifle. Remember that if you ease the bolt forward it may not close all the way (that last little finger push from above). Try it gently by riding the charging handle forward and make sure it feels the same way it did when the upper was off the rifle. Then test it by locking the bolt open and letting is slam shut under spring pressure, both from releasing the bolt hold open and by a slingshot motion on the charging handle. It won't hurt the rifle to do this a few times.
- If everything has passed so far, insert an EMPTY magazine (remember, there's no ammo in the room) and make sure that the bolt will close over the empty magazine. You'll have to depress the bolt hold-open latch to do this. Do this test both gently (riding the charging handle) and letting it slam using spring pressure.
- If you haven't found the problem by now, it's time to go to the range. Lock the bolt open, load 1 round of Lake City ammo in your GI spec aluminum magazine, insert the mag into the rifle, and hit the bolt release. Did it chamber? If yes, take aim and fire the round. If it jams, take a bunch of pictures through the ejection port and post them here.
- Repeat the test with 10 rounds in the magazine, then with 20 rounds, then 25, then 28, 29, and 30. You don't have to fire every round every time unless you want to, but fire a minimum of 3 rounds each time. If the problem comes back, take note of exactly how many rounds were in the magazine, take a bunch of pictures of the jam through the ejection port, and come back so we can talk more.
- If the good ammo and GI spec mags work, repeat the shooting test with the good ammo in the questionable magazine and with the original ammo in the good magazine. Then go back to the original combination and test that again.
Good note taking and lots of pictures are important for long distance diagnosis. If possible, have your son join the forum so that he can post here and take away one leg of the relay. It may take multiple trips to the range and several posts here, but we'll get your son through it.