Beans
Member
I want to warn everyone and encourage them not to purchase any Dillon products unless they are really ready to accept and experience their no BS warranty and outstanding Customer Service.
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I have been dealing with Dillon Precision since 1984 and purchase the RL650 when it first came out. Over the years I have had minor problems with it that was normally resolved over the telephone and the arrival of some small parts in the mail.
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Two weeks ago my 650 ran into what I considered a major problem. The ram would only raise to within 2 inches of the dies and stop. I disassembled the machine, lube and checked everything, reassembled it and No joy the same problem existed. I repeated the disassembles and reassembly again without any joy.
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Remember this machine is over 15 years old.
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I boxed it up and sent it to Dillon with a detailed letter of what I was experiencing. Since it was the Christmas season I was guarding my credit card spending waiting for Dillon to call me and tell me what it was going to cost for repairs. I didn't disassemble the 650 when I sent in to them because I wanted them to see exactly what is was doing.
Today it arrived. No cost covered under warranty. they included a list of part they replaced. Now there is unexpected Joy.
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That is the reason that on my reloading bench resides, two 650's, a 550b, that has been upgraded from a 450 years ago, a Dillon electric scale, a Dillon Beam scale. and a Dillon primer pocket swagger. All the reloaders are equipped with the Dillon low primer warning system and the Dillon powder check system. I also use the Dillon Dies. I had been using the other brand named dies in the Dillon presses but had determined that for flawless operation the Dillon dies was what I preferred. I still use the other named brand dies when I use my single stage press.
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Kudos to Dillon for their Customer Service
PS I had a large Dillon Vibratory Case Cleaner that only lasted 27 years and had more then 1,000,000 cases ran through it. Replaced under warranty in 2011
.
I have been dealing with Dillon Precision since 1984 and purchase the RL650 when it first came out. Over the years I have had minor problems with it that was normally resolved over the telephone and the arrival of some small parts in the mail.
.
Two weeks ago my 650 ran into what I considered a major problem. The ram would only raise to within 2 inches of the dies and stop. I disassembled the machine, lube and checked everything, reassembled it and No joy the same problem existed. I repeated the disassembles and reassembly again without any joy.
.
Remember this machine is over 15 years old.
.
I boxed it up and sent it to Dillon with a detailed letter of what I was experiencing. Since it was the Christmas season I was guarding my credit card spending waiting for Dillon to call me and tell me what it was going to cost for repairs. I didn't disassemble the 650 when I sent in to them because I wanted them to see exactly what is was doing.
Today it arrived. No cost covered under warranty. they included a list of part they replaced. Now there is unexpected Joy.
.
That is the reason that on my reloading bench resides, two 650's, a 550b, that has been upgraded from a 450 years ago, a Dillon electric scale, a Dillon Beam scale. and a Dillon primer pocket swagger. All the reloaders are equipped with the Dillon low primer warning system and the Dillon powder check system. I also use the Dillon Dies. I had been using the other brand named dies in the Dillon presses but had determined that for flawless operation the Dillon dies was what I preferred. I still use the other named brand dies when I use my single stage press.
.
Kudos to Dillon for their Customer Service
PS I had a large Dillon Vibratory Case Cleaner that only lasted 27 years and had more then 1,000,000 cases ran through it. Replaced under warranty in 2011
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