Airweight frame CRACK???

Just a form letter post marked 16th of June stating they have received it and it usually takes two to three weeks for most turn around times.
 
Since I'm on pins and needles over this... What was the response time from initial contact? I sent the email last Friday night. I know it's unrealistic to think I would have a reply this morning but should I wait what? A week? Two? When should i follow up with a phone call? Or should I? I'm a wreck over this. It would be different if I was monkeying around with red hot reloads or something stupid that was my fault. And it bugs me that I couldn't see this since the coating hid it. Not cool.

Found a crack on my 329PD on Sat. June 10, e-mailed them, got the shipping label e-mail the following Tuesday, shipped it Wed. arrived Friday, June 17. Today, Wed. June 22, it's on it's way back.

- 2nd Owner - I was upfront and told them

- IL out and a little bag with IL parts went with the gun - I don't care if they put them back in or not.

They told me that new frame = new S/N = goes back via FFL. I didn't argue; I could care less if it's the law or not, my FFL does the transfers for free.

My bet: you're gonna get a new frame. Don't send anything back with it that you don't want to lose; i.e. grips, special box, etc.

Good luck.
 
My 642 cracked in the same place as yours. They took came of me by replacing the revolver. Hope it works out for you too.
 
I own a couple of J airweights curious as to what is occurring with this weapon.

Conventional wisdom says the factory overtorqued the barrels when they installed them. The "line" could be so fine it was difficult to notice at first. After a few boxes of ammo the cracks became more pronounced. Or, when the owner cleaned the gun he became more visually aware.
 
Found a crack on my 329PD on Sat. June 10, e-mailed them, got the shipping label e-mail the following Tuesday, shipped it Wed. arrived Friday, June 17. Today, Wed. June 22, it's on it's way back.

- 2nd Owner - I was upfront and told them

- IL out and a little bag with IL parts went with the gun - I don't care if they put them back in or not.

They told me that new frame = new S/N = goes back via FFL. I didn't argue; I could care less if it's the law or not, my FFL does the transfers for free.

My bet: you're gonna get a new frame. Don't send anything back with it that you don't want to lose; i.e. grips, special box, etc.

Good luck.

All of this is slowly coming true. Late in the afternoon/early evening on Friday the 24th I got my phone call for the return information. It did get a new frame and new S/N. I assume it's a Florida law issue that new S/N means new gun, so off to find an FFL that doesn't try to rip me off in Xfer fee's. I'm curious to see if they salvage parts or if it is just a new gun. I have to say that I'm a bit shocked they are doing this for a second owner. It goes to show what a good company they can be. So while I wish I didn't have to pay some red tape fee's, overall I'm pretty happy with the whole ordeal. And of course pics the day I pick her up...
 
Bob, sounds like everything worked out in your favor. And it only makes sense that Smith would require you to receive your new gun (new serial no.) through a dealer. Otherwise, in my mind, you would have a non registered gun in your possession.
To the couple of guys here that received the new gun straight back to them from the factory, just for my own knowledge, could you explain how this is legal? Thanks, Bob
 
All I know is that the laws go state by state. I'm allowed to ship it out via Fed-Ex by myself where some states require it to be shipped out via FFL in the first place.

To the best of my searching, this is the reason I have to go to an FFL for pick up:

Statutes & Constitution :View Statutes :->2008->Ch0790->Section 065 : Online Sunshine

So at any point, Florida law makers could change that and it could be signed for by me (not just dropped off, of corse), but until they see fit... I'm stuck like chuck.
 
The rules for the Gunsmith is different from the FFL, they can ship to the person if state law will allow.
 
... I have to admit that if they fix me up on this I may just have to go buy a new 442 as my way of saying thank you to them.

I think they know there are a lot of us who think like that - probably a huge majority. :D

S&W is not necessarily painless to deal with. Sometimes you get a jerk on the phone and have to be patient and call back, hoping to get better help. But they have always treated me more than fairly and so, as you say, they have always gotten my continued loyalty and business. I don't like the jerks, but jerks can be found everywhere, and I always wonder who the jerk just got done dealing with before he answered my call. :rolleyes:
 
"And it only makes sense that Smith would require you to receive your new gun (new serial no.) through a dealer. Otherwise, in my mind, you would have a non registered gun in your possession."

Perhaps, as to whether or not a replacement gun with a different s/n can go directly to the customer or has to go through an FFL depends on the state the customer lives in.

Many states have no gun registration. Mine, for instance.

In the event of a law enforcement trace, unless a state has a registration law, the trace begins with the manufacturer or importer, who tells BATFE where the gun was initially sold to. Then ATF goes to that place, usually a distributor, who also knows where it went from them. Then down the food chain from there.

So for S&W to send a new gun with a different s/n as a replacement directly to the customer, wouldn't matter unless there is a state law requiring licensing, registration or permitting.

Just a guess.
 
To the couple of guys here that received the new gun straight back to them from the factory, just for my own knowledge, could you explain how this is legal? Thanks, Bob

I've done it twice, with Sig and Colt. I told the licensing office that the gun was replaced by the factory, showed them the paperwork, and had my license amended. The old gun was removed, the new gun was added. Yes, we have gun registration here in NY, the serial number on every gun goes to the SP.
 
Ugh, shopping around for someone to not gouge you for the use of their FFL is grinding pain. You would think stores that know you buy from them on a regular basis might be kind a cut you a deal. The place I'm going to use doesn't get much business from me since they are pretty far away. The places I shop at the most were the highest. Needless to say, I will be going to the half as charge happy location and I will be driving there more often from now on. I didn't bother to call the local Gander Mountain. Every time I have priced them on something they were crazy over priced. Way to go Reload-1, you had a so so customer that just became a loyal customer.
 
FYI... Many local pawn shops have an FFL and do transfers.

And were some of the not so high but still above $50 Xfer fee plus max call in fee places. :(

I know everyone is trying to make a living but setting such scary high prices for what will equate to minutes of your day doesn't earn you a sale or a loyal customer.
 
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