jb2009
Member
Ladder, Does the new gun have the lock ??
Thanks John
Thanks John
The dreaded frame crack
- Thread starter ladder13
- Start date
guitar1580
Member
Congrats on your results. I missed this thread before, but it is very informative. Thanks for sharing.
Josh P
Josh P
OP
The new gun is a no-lock just as the one sent in. I'm fortunate to have more than one gun, so had the gun not been replaced in 2,3,or 4 weeks, it wouldn't have bothered me. I'm sure that S&W would probably have a good reason, it's not like they're holding onto the gun to see how long before I would go onto an internet forum and say bad things about them. Maybe I'm abnormal, but I don't get upset if my gun is sent in yesterday and not replaced today. It's only an object to me, just like a defective watch or chainsaw. IF it's your ONLY gun, then that's a whole other issue, and I can understand the concern. I'm glad some learned a little more about these guns than they knew beforehand. YMMV
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Yep, good points Mike. I've noticed some people on the Board totally like the spoiled little kid whose toy broke and he screams like a baby until mommy replaces it. Heck, if S&W is replacing someones broken toy with no hitches, how can anyone have the nuts to cry about it... oh well, some people just can't be satisfied.. nice to see normal people like you share your good story in a grown up way...
Great company that S&W
OP
Well, if you read the whole thread, you could gather that I was disappointed, no doubt. But, I posted it mainly to give others some info about the cracked frames, which HAS been discussed before.
For me it's not the end of the world. I have 3 friends who within the past year were diagnosed with various forms of cancer, THAT's more important to me than some firearm. All are in good shape now.
In addition, I'm sure the gun would have continued to do, at least for a short time maybe longer, what it was made for, firing ammunition. So the ability to defend myself had the need arose would not have been in question. Matter of fact, I carried the gun for 2 days after I discovered the crack until the shipping label arrived. Told ya I was abnormal
For me it's not the end of the world. I have 3 friends who within the past year were diagnosed with various forms of cancer, THAT's more important to me than some firearm. All are in good shape now.
In addition, I'm sure the gun would have continued to do, at least for a short time maybe longer, what it was made for, firing ammunition. So the ability to defend myself had the need arose would not have been in question. Matter of fact, I carried the gun for 2 days after I discovered the crack until the shipping label arrived. Told ya I was abnormal
Yep, good points Mike. I've noticed some people on the Board totally like the spoiled little kid whose toy broke and he screams like a baby until mommy replaces it. Heck, if S&W is replacing someones broken toy with no hitches, how can anyone have the nuts to cry about it... oh well, some people just can't be satisfied.. nice to see normal people like you share your good story in a grown up way...
I agree with you 100% turbo38gn and ladder13. I too get tired of all the negative whinning that goes on. It is only a gun!
Another thing I get tired of is the barrel indexing issue! All of my S&W's are not indexed perfectly. If the sights can be adjusted within reason to make it shoot what is the problem? I just saw a pic posted this week here of someone claiming thier barrel was not indexed and shouldn't have left the factory that way. I looked at the pic and it was better than most of my S&W's!
Good news and and a good thread. I enjoyed it very much.
John
OP
S&W is much more than just a gun manufacturer. They train law enforcement presonnel and have been doing so for decades. They run armorer training classes for gunsmiths. They provide soup to nuts advice and engineering expertise to security companies. They provide specialized manufacturing to other industries. They have a great shooting sports center in Mass providing resources for new and potential firearm purchasers. And on and on.
And people have no problem with letting the company go under because they don't make A gun that appeals to THEM?
And people have no problem with letting the company go under because they don't make A gun that appeals to THEM?
counterclockwise
Member
- Joined
- Mar 16, 2012
- Messages
- 15
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Like Colt, Smith & Wesson built their fine reputation on revolvers. I have a sense that with all their military and LE contracts for polymerized products that go bang multiple times has taken the focus off their revolvers, and QC has suffered as a result. Sad what the Harvard-Business-School types, bean counters and legal beagles can do to a good company.
mc5aw
Member
Mike ... Good to hear you got a replacement exactly to your liking. And you make a lot of valid points that are often overlooked. S&W backs up its products 100%, which is tough to beat. If a pistol fails mechanically or structurally, it gets taken care of asap. Is it inconvenient to the owner? Maybe, but in the whole scheme of things, it's not the end of the world. And as far as the gratuitous whiners and bashers who talk ad nauseum about how terrible S&W products are, QC, etc. --> Shaddap.
OP
S&W has made it right, they replaced the gun. I'm happy. They honored their warranty, that's all I could ask for, even though I was not the original owner. In todays world, some slick haired lawyer would have used that info to deny me warranty coverage, and honestly he would have been right if one follows the warranty to the full letter.
I have a good friend, Dennis, who works for Kimber. Some here, who own Kimbers, may have had interactions with him since quite frequently he's on the phone in addition to his duties in the Custom Shop.You need to hear the stories he tells about how people butcher their guns and send em' back to Kimber claiming they came that way from the factory. Or the folks who want to know why their 40 caliber ammo cannot be used in their 45 guns "because the hole is bigger than the ammo"
YES, that's one of many stories I've heard.Sorry for the drift here
, I started to write:Kimbers warranty can't hold a candle to Smiths warranty, btw. The guns are hardly what anyone would consider inexpensive.
Edited: Dennis is either loved or hated, he reads some of the forum stuff written about him. He really doesn't care much, haters hate.
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OP
Thanks. I don't work for S&W or own any of their stock
Some people may get tired of me saying "they'll make it right", I understand. But hearing the usual suspects saying that the new guns are nothing but junk, or "I don't buy anything made after blah blah blah year" over and over again, is equally tiring. I wonder why they're even here, I'm sure the Glock forum could use a few more members.
My experiences with customer service have been nothing but great, and there's been a few times when I needed them. Where are these folks going to get their screws and parts for their guns? Numrich, Brownells? Where do you think they get those parts from?I wonder how many comment on customer service or the quality of new guns that have either never interacted with CS nor own a new gun? Is it just fashionable to jump on the bandwagon nowadays? Is CS perfect? NO, who is?
Seriously.
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mjr
Member
This thread makes me grateful that my Model 49 isn't a Model 38.
amd6547
Member
I often carry my Model 38 Airweight in my pocket...were it a steel 49, I doubt I would.
My Model 38 is one of my favorite handguns. It would be a real downer if it cracked like the ones in this thread.
My Model 38 is one of my favorite handguns. It would be a real downer if it cracked like the ones in this thread.
straightshooter1
US Veteran
Well, I'm a happy guy. Smith returned my revolver today, said that the "thing" I saw wasn't a crack after all, shot the gun to make sure it was right and even cleaned it afterwards.
And, it's a Smith 642 no-dash which I didn't realize was so rare and valuable till I read another members post trying to trade his. At least I'd like to think he's right and my widow will get bazillions for it when I'm gone. Actually never seems to work out that way for me, though. But, maybe....
In the meantime, I picked up a like new 642-1 that shoots very well, so I'm all set with carry guns.
Bob
And, it's a Smith 642 no-dash which I didn't realize was so rare and valuable till I read another members post trying to trade his. At least I'd like to think he's right and my widow will get bazillions for it when I'm gone.
Actually never seems to work out that way for me, though. But, maybe....In the meantime, I picked up a like new 642-1 that shoots very well, so I'm all set with carry guns.
Bob
OP
All's well that ends well Bob . I posted a message received from a forum member here about his experience with CS as well.
http://smith-wessonforum.com/s-w-re...ot-rant-you-may-not-like-4.html#post136433889
. I posted a message received from a forum member here about his experience with CS as well.http://smith-wessonforum.com/s-w-re...ot-rant-you-may-not-like-4.html#post136433889
I have always had good luck with any kind of communication I have had with any firearms company or firearms related company.
I think attitude and politeness go a long way to having good results with any CS situation. Too many people have the attitude that "if you don't fix this I will scream". LOL
People are not taught manners anymore by thier parents. Our culture has changed. How sad!
John
I think attitude and politeness go a long way to having good results with any CS situation. Too many people have the attitude that "if you don't fix this I will scream". LOL
People are not taught manners anymore by thier parents. Our culture has changed. How sad!
John
Update on my 442 no dash
Got a call from CS yesterday. The frame is cracked and they are going to replace the gun via shipping to FFL.
Mine was a 442 in satin nickle finish, which they don't make any longer. It was also an early production gun on the smaller frame. From reading here and SCSW, it seems that they increased the frame size to accomodate the .357 round and that is now called the "J Magnum" frame. The original frame isn't produced any longer, hence I get an entire new firearm.
From that my guess is that if you have a smaller frame you get a new gun. That has a new SN and has to be shipped to you via a FFL who does the transfer.
If you have a J Magnum frame with a crack, you get a new frame and barrel and your internals are stuffed in. The frame gets the same serial number you originally had and it's shipped back to you directly.
Since they don't make the 442 in Stain Nickel any longer, I got my choice of a 442 in Blue or a 642 in Matte Silver. I picked the 642 since it's the closest to what I have. I also asked for a no lock gun. I can get it, but most of the current production has the lock, so there will be a delay until they make up a batch of no lock guns. Fine with me, and the CS guy said that is also his personal preference, especially for a SD gun.
Oh, it was five business days (including one MA state holiday) from the time I dropped it off until I got the call.
Which is within their time line goal. I'm very happy so far, and will be more so when I get the replacement.
That's no BS CS if you ask me.
Got a call from CS yesterday. The frame is cracked and they are going to replace the gun via shipping to FFL.
Mine was a 442 in satin nickle finish, which they don't make any longer. It was also an early production gun on the smaller frame. From reading here and SCSW, it seems that they increased the frame size to accomodate the .357 round and that is now called the "J Magnum" frame. The original frame isn't produced any longer, hence I get an entire new firearm.
From that my guess is that if you have a smaller frame you get a new gun. That has a new SN and has to be shipped to you via a FFL who does the transfer.
If you have a J Magnum frame with a crack, you get a new frame and barrel and your internals are stuffed in. The frame gets the same serial number you originally had and it's shipped back to you directly.
Since they don't make the 442 in Stain Nickel any longer, I got my choice of a 442 in Blue or a 642 in Matte Silver. I picked the 642 since it's the closest to what I have. I also asked for a no lock gun. I can get it, but most of the current production has the lock, so there will be a delay until they make up a batch of no lock guns. Fine with me, and the CS guy said that is also his personal preference, especially for a SD gun.
Oh, it was five business days (including one MA state holiday) from the time I dropped it off until I got the call.
Which is within their time line goal. I'm very happy so far, and will be more so when I get the replacement.
That's no BS CS if you ask me.
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