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vitamind3

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Ok.. These guys are starting to piss me off.. has anyone had any comm's with them in the last month? Ive spoke to them 3 times, and everytime, Im told that someone in CS will call me back. still not ONE returned call.

Anyone else having the same woes?
 
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vitamind3 said:
Ok.. These guys are starting to piss me off.. has anyone had any comm's with them in the last month? Ive spoke to them 3 times, and everytime, Im told that someone in CS will call me back. still not ONE returned call.

Anyone else having the same woes?
Click to expand...

I tried to order a caa foregrip from them. After about 3 weeks with no tracking, I called. The lady put me on hold for about 20 min and said yeah, there on back order no Idea when there coming in. I said, " It would have been nice for you to advise me of that at the beginning of my order" CANCELLED!!!!
Won't order from them again.:mad:
 
I'm never buying from them again. I purchased some cleaning stuff from them on Jan 1st, and it still isn't here :mad: It just showed as shipped yesterday, so it should arrive here almost 1 month after I ordered it.
 
Me too

Botach loves to print the UPS shipping manifest so it will show as "shipped". Check the tracking number with UPS and most likely you'll see it hasn't been picked up yet. I've heard they do this to make it harder for you to get your bank to do a charge back.

My order shows "shipped" & "Dan" emailed me that the items were backordered. I also just noticed that they charged my debit card $3 more than the invoice total. Let's just say that they've lost another customer.
 
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update...

I finally got a call back from them. The CS woman (Ronda) was nice enough, but (and this may not be her fault) she wasnt able to tell me what item on my order was backordered. :confused: I would think thats first grade of CS. I asked if I could swap the out of stock items out, for items that ARE in stock.. she said that she "has no way of being able to tell.." gotta love it... anyone have a reliable source?
 
vitamind3 said:
I finally got a call back from them. The CS woman (Ronda) was nice enough, but (and this may not be her fault) she wasnt able to tell me what item on my order was backordered. :confused: I would think thats first grade of CS. I asked if I could swap the out of stock items out, for items that ARE in stock.. she said that she "has no way of being able to tell.." gotta love it... anyone have a reliable source?
Click to expand...
CABELAS or CHEAPER THAN DIRT or MIDWAY USA ;)
 
27 Beck said:
:eek: Oh please, not Cheaper than dirt. They increased their ammo prices to out of sight and price gouged.
Click to expand...

yeah, ive bought from CTD in the past, but yes, i DID notice the ammo prices jump through the roof! i dont think ivve ever tried midway.. maybe ill try them.
 
i ordered from them about 4 weeks ago. Took about 2 weeks to receive my snapcaps, but I got something.

It took awhile to get a response from them, but I eventually got a response and the items ordered.
 
hotnanas said:
i ordered from them about 4 weeks ago. Took about 2 weeks to receive my snapcaps, but I got something.

It took awhile to get a response from them, but I eventually got a response and the items ordered.
Click to expand...

Im glad SOMEONE got what they wanted! ;)
 
27 Beck said:
I have Direct Deposit of my paycheck with Midway:p Natchez Shooting has also been good for me.
Click to expand...

I viewed "Order History" on Midway one time. I'll never do that again without first dropping a couple Zoloft....... :eek::eek::eek::eek:
 
I have a bought a few things from Botach. They best way I like to deal with them is to call and make sure what I want is in stock. Then I place the order. If its not in stock then I go somewhere else.

My $0.02.
 
Do NOT buy from Botach--I'm still waiting for a $99 credit
(merchandise returned 4 mos ago)---they are the worst I
have ever seen in the Firearms industry. Pete
 
vitamind3 said:
I finally got a call back from them. The CS woman (Ronda) was nice enough, but (and this may not be her fault) she wasnt able to tell me what item on my order was backordered. :confused: I would think thats first grade of CS. I asked if I could swap the out of stock items out, for items that ARE in stock.. she said that she "has no way of being able to tell.." gotta love it... anyone have a reliable source?
Click to expand...

It just occurred to me what the problem is. BoTach doesn't sell plumbing supplies. :D:D:D:D
 
Botach only really wants to deal with larger leo and military orders via the phone. I've ordered just one thing from them in the past, and they screwed that up.
 
shooter7 said:
Botach only really wants to deal with larger leo and military orders via the phone. I've ordered just one thing from them in the past, and they screwed that up.
Click to expand...

yeah.. I know. BUT, if they sell to the public, they need to get their sh!t together, and do it right!
 
vitamind3 said:
yeah.. I know. BUT, if they sell to the public, they need to get their sh!t together, and do it right!
Click to expand...

Agreed.

My experience with Botach was similar to others posted here. I had an order showing as shipped for more than a month due to a single item on back order. They took my money straight away and gave me no indication of the back order status of any items at the time of order. I was never able to get any kind of realistic status from them and they were rather rude at times. I'll never order from them again.
 
You guys need to check out sportsmans guide.. I keep having to back to them... they usually are the cheapest.. and if your a member you get even better deals.. even shipping snail mail its allways here in 5 days
 
BELT_FED said:
You guys need to check out sportsmans guide.. I keep having to back to them... they usually are the cheapest.. and if your a member you get even better deals.. even shipping snail mail its allways here in 5 days
Click to expand...

+1 and the catalog is good for thumbing through.
 
It really seems to be hit or miss with Botach. If the item is in stock, you can get it quickly. If it is out of stock, you get no notice, your money is taken, and you can wait forever.

I've been lucky in the three times I've ordered from Botach. I did use their chat feature to speak with a rep prior to each order to validate stock status on the items I was going to order. I each case they were in stock and the items shipped quickly. Had the items not been in stock, I would have looked elsewhere.

ChattanoogaPhil said:
+1 and the catalog is good for thumbing through.
Click to expand...

Heh, that's my bathroom reading material, the SG shooter catalog. ;)
 
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I recently placed my first and last order with Botach. I should have checked some reviews first. Same problem as others with items showing shipped but I had to call to find out they were not in stock. My credit card was charged the same day as the order but the refunds take forever. The customer service stinks!! Take a look at the Better Business Bureau reviews and Google "botach tactical complaints". If the stuff posted on some of those sites is true its amazing LEO can even buy from them.
 
Hi guys- Dan from Botach Tactical

Hi everyone,

I am a rep from Botach Tactical. I stumbled upon the threads posted here and read all the comments. Sure, I understand frustrated customers, and yes, some orders at our company slip through the cracks.

However, as I have done on other forums (ex M4 carbine.net) we have been taking a pro-active approach to assisting customers with previous orders and renewing their confidence in our company.

I encourage everyone to send me an email at:

[email protected]

Put me to the test! You will not be disappointed
 
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