S&W Customer Service so far has been good. I have received replacement hammer blocks in about three days both times. Problem is they are the same stuff. I have been searching other forums on this and have found 9 others posts (yours makes 10), where other j frame owners are experiencing the same. I would not call it an isolated problem, nor considering the number of guns out there a significant problem either (at least for S&W). The standard fix seems to be mailing replacement hammer blocks. I don't understand why they don't fix the problem and go back to the older style stamped steel blocks. I am going to try and modify an older block to work if I can get one. If that doesn't work, I guess I will try and find a gunsmith or machine shop that will fabricate one. Seems like someone would be doing this upgrade already, but, I can't find them. I agree that this part should just move in its groove ~ but, breakages are still happening.