Business CEO's and business practices in general

So they are not going to change their logo. The logo was the least of the issues. Are they still going to change the menu and the decor? If so, this is still a big loss for long-time customers.

So far, I have not seen any indication that they intend to keep the existing menu and decor!
 
So they are not going to change their logo. The logo was the least of the issues. Are they still going to change the menu and the decor? If so, this is still a big loss for long-time customers.

So far, I have not seen any indication that they intend to keep the existing menu and decor!

More like what is still left on the existing menu!

For years before this first started we went to the CB about 0nce a month. (Now about once in 3 months, that could/will get longer) Got to know the waitresses and it was a good experience. Then as time went by it sort of looked like they took my food choices and that was their guide in what to take off the menu. The one I miss the most was they made a decent corn beef Rubin. Our waitress commented for some reason they eliminated a bunch of the best sellers at least at that location!
 
What's the old saying - Dance with the one that brung ya ? Well, they lost sight of what got them to where they were. I realize that companies have to evolve to stay relevant, but you can't basically give your customers the finger and survive.

The problem arises when the company leadership decides the business model isn't who they are. A good ole boy country restaurant / store is not who the leadership wants to be seen as so they change. It is exactly what happened to Bud Light, it was not acceptable in the leaderships eyes to be what they were.

This was all about the leadership and nothing to do with what matters, staying true to your brand.
 
I'm compelled to point out that most large-middle size companies have a CEO that reports directly to a Board of Directors (BOD). His/Her job is policy deployment --- deployment of the BOD policies regarding product and profit.

I have a MBA that taught leadership principles and emphasized organizational learning. My BOD did not always appreciate the nuances of such behavior! The usual struggle between fast to market, low cost/high profit, and high quality left little engineering latitude (wiggle room) and a steady diet of recalls. It is very difficult to schedule invention!
 
Over my 45 year professional career I wore many hats, but most often I was responsible for new product development and process improvement.

In MBA school I was taught that we needed a 5% ROI or the project would not be approved. That worked for me in the 1970's. In my last position in the 2000's I was assigned the task of automating a particular process that was labor intensive. With much planning and getting competitive contractor quotes the ROI came out to about 55%. The project was canceled because it did not meet the Corporate requirement of 100%.

Today, CEOs and BODs care about only 1 thing - profits for the stockholders - because it enhances their paycheck too.

Who was it that said: "Greed is Good".
 
More like what is still left on the existing menu!

For years before this first started we went to the CB about 0nce a month. (Now about once in 3 months, that could/will get longer) Got to know the waitresses and it was a good experience. Then as time went by it sort of looked like they took my food choices and that was their guide in what to take off the menu. The one I miss the most was they made a decent corn beef Rubin. Our waitress commented for some reason they eliminated a bunch of the best sellers at least at that location!
One thing that may be driving the "menu diet" are the rising food and labor costs.
The $18 McD's Big Mac deal may be an outlier (the CEO sure hopes so), but it is indicative of the rising food costs across all companies and families that prepare meals.

It may be that the best sellers are also the most expensive. What used to be a $15 sandwich is now $25-$30 and would cause a customer revolt where they vow to never come here again.

BTW, there are a grand total of 5 CB's in California - not sure why but I suspects someone's Nephew needed a job in store management.
Maybe he saw the dearth of stores here as an opportunity.
 
My favorite managerial shortsightedness story is Eastman Kodak. Kodak created the first digital cameras, which offered an enormous marketing advantage opportunity. Yet the corporate leadership continued for years to pour nearly all company efforts and resources into manufacturing and marketing film cameras, film, and related products, nearly completely ignoring the benefits of digital technology, which was what their customers really wanted, until Kodak finally was forced into bankruptcy as its traditional customer base vanished. There is a name for it - marketing myopia. In other words, Kodak focused on maintaining their long-time product lines instead of fulfilling their customers' needs.
This is one of my favorite examples of people who cite Kodak as being short-sighted - which in hindsight I don't think they were. They KNEW the end was coming.

Yes, Kodak sold cameras but they never made money on cameras. They made (and sold) a LOT OF film, and processing chemicals, and photo paper, and developing services, and processing equipment, and stuff for movies and slides and microfilm, etc. ad nauseum - NONE of which exist for digital cameras. If they had embraced digital photography at that point, they would have alienated 95% of their business, and they knew it because Kodak had the one thing for digital photography that nobody else had - the patent. Can you imagine the reception the guy who developed digital photography got from the bosses at Kodak when he came to them with a product that literally eliminated the vast majority of how they made their money??? :eek: It's no wonder they sat on that patent!

Kodak knew in their bones that the end was coming, just a sure as CDs replaced vinyl records and MP3s replaced CDs and streaming replaced MP3s. They rode film photography to the bitter end, but in the end they knew they just couldn't compete with foreign manufacturers making digital cameras because there was no easy conversion from their existing business to the new model. It was sad, but it was as inevitable as the tides.
 
The purpose of a corporation, and those who lead it, is to increase the value of the shareholders shares. Everything else is down the list. Traditions, morals, ethics, norms on in many cases laws, do not get in the way of the purpose. If a CEO doen't do his job, the shareholders will dump him for someone that they think will do better. Sometimes the do better, sometimes they don't. The bottom line is the bottom line.
 
I'm compelled to point out that most large-middle size companies have a CEO that reports directly to a Board of Directors (BOD). His/Her job is policy deployment --- deployment of the BOD policies regarding product and profit.

I have a MBA that taught leadership principles and emphasized organizational learning. My BOD did not always appreciate the nuances of such behavior! The usual struggle between fast to market, low cost/high profit, and high quality left little engineering latitude (wiggle room) and a steady diet of recalls. It is very difficult to schedule invention!

The key to an effective BOD is their independence. Unfortunately, many BODs rubber stamp whatever the CEO wants to do. They are nothing more than an echo chamber of the CEO. This CEO seems to be unhappy with the blue-collar brand that Cracker Barrel really is.

We went through it at the company I retired from. We were considered a utility card which did not carry the panache of a luxury brand the CEO and the board desired. We lost our way with a multi brand strategy for a good while and lost a fair amount of money before the CEO departed and a new board was put in place.

Any board member worth their salt would have resisted the approach to the changes. Change is necessary, but this was a really flawed approach.
 
No. It is not just changing the logo. As someone else said, they are changing the menu and changing the decor, as well as changing the logo. They are essentially changing it into a different sort of restaurant. Obviously, the long-time customers don't like that. Can you blame them?

They are doing it with the thought that they can appeal to a new group of customers. In the process they are going to lose many of their existing customers. Only time will tell if the trade-off is worth it, or just a huge mistake.
Changing the menu I can see would upset some folks. Dropping an item or altering a recipe you might like I can see upsetting other folks. Changing the type or theme of the restaurant I can see upsetting a few more. But the logo - without even changing the name? I've got two words for that:

Puh-leeze... :ROFLMAO:

EVERY major corporation and/or chain has changed or modified or simplified or evolved their logo over the years, from Coca-Cola to NASA to Georgia Pacific but CRACKER BARREL is where these people want to make their stand??? I can't even remotely dream of a more inconsequential place to draw this line in the sand.
 
Hahaha the old union stereotype jokes are funny. I think that behavior went away before I became a Teamster in August 1989. Our bussiness agents drove Chevy Malibus with almost 200k on the odometer. My good friend chose to drive his personal vehicle (Chevy 2500) instead. In fact some would suggest labor unions today are paper tigers. Not sure I'd argue with them.
Well, hell, any organization that would try to provide working men and their families, pride, dignity, a living wage and a comfortable retirement has to be communist, right?
 
I'll start with this Quote " The customer is always right " Well, who ever said that has NEVER met the customer. I have worked with my company for 31 yrs and we have been bought and sold 10 times since I started. This last company is absolutely the dumbest of em all. 1st they dropped our bonus plan. then wondered aloud " why would all these people leave us? " After a big wig told me to buy stock if I want Profit Sharing. I felt like punching him in the face. 33% of some very bright minds left right away. Some held out for more gluttony then left. The replacements for all of them were people who thought they were good managers but were never promoted as the previous managers saw them for what they were.... S$!t employees. Now they are in charge, and the place can't keep good help to save our lives. Never mind the self-absorbed new workforce and their lazy attitudes with What do you mean I need to be on time? My favorite is at raise time we are called in and given our crap raises with where do you see yourself in 5 yrs speech? I want to keep my job so I don't answer with "maybe on top of your wife".
Enough rant.... my pennies for now since you won't have them next yr.

Cities
 
More like what is still left on the existing menu!

For years before this first started we went to the CB about 0nce a month. (Now about once in 3 months, that could/will get longer) Got to know the waitresses and it was a good experience. Then as time went by it sort of looked like they took my food choices and that was their guide in what to take off the menu. The one I miss the most was they made a decent corn beef Rubin. Our waitress commented for some reason they eliminated a bunch of the best sellers at least at that location!
The corned beef Ruben was the only thing I ever ate there outside of breakfast. We haven't been there in years though, preferring local mom and pop eateries along our routes.
 
Cracker Barrel's CEO dismissed warnings from a top investor who called the rebranding 'obvious folly'

Julie Felss Masino and board ignored Sardar Biglari's criticism of $700M transformation plan calling it 'obvious folly'
By Asra Nomani FOXBusiness
Published August 26, 2025 8:51am EDT [Updated August 26, 2025 9:17am EDT


That day, Cracker Barrel's new CEO, Julie Felss Masino, got on the phone with investors and unveiled the details of a "strategic transformation plan" her board of directors had approved. The first of "five pillars" in the plan would be "refining" and "evolving the brand across all touchpoints."

Over the next months, Masino and her board of directors dismissed at least four warnings by a top investor, Sardar Biglari, that the rebranding was "obvious folly," filings with the Securities and Exchange Commission reveal.

"Cracker Barrel is not a broken brand but it has a broken board," he wrote, in a scathing seven-page letter to shareholders.
 
Cracker Barrel's CEO dismissed warnings from a top investor who called the rebranding 'obvious folly'

Julie Felss Masino and board ignored Sardar Biglari's criticism of $700M transformation plan calling it 'obvious folly'
By Asra Nomani FOXBusiness
Published August 26, 2025 8:51am EDT [Updated August 26, 2025 9:17am EDT


That day, Cracker Barrel's new CEO, Julie Felss Masino, got on the phone with investors and unveiled the details of a "strategic transformation plan" her board of directors had approved. The first of "five pillars" in the plan would be "refining" and "evolving the brand across all touchpoints."

Over the next months, Masino and her board of directors dismissed at least four warnings by a top investor, Sardar Biglari, that the rebranding was "obvious folly," filings with the Securities and Exchange Commission reveal.

"Cracker Barrel is not a broken brand but it has a broken board," he wrote, in a scathing seven-page letter to shareholders.

How long will the CEO keep her job?
 
This is one of my favorite examples of people who cite Kodak as being short-sighted - which in hindsight I don't think they were. They KNEW the end was coming.

Yes, Kodak sold cameras but they never made money on cameras. They made (and sold) a LOT OF film, and processing chemicals, and photo paper, and developing services, and processing equipment, and stuff for movies and slides and microfilm, etc. ad nauseum - NONE of which exist for digital cameras. If they had embraced digital photography at that point, they would have alienated 95% of their business, and they knew it because Kodak had the one thing for digital photography that nobody else had - the patent. Can you imagine the reception the guy who developed digital photography got from the bosses at Kodak when he came to them with a product that literally eliminated the vast majority of how they made their money??? :eek: It's no wonder they sat on that patent!

Kodak knew in their bones that the end was coming, just a sure as CDs replaced vinyl records and MP3s replaced CDs and streaming replaced MP3s. They rode film photography to the bitter end, but in the end they knew they just couldn't compete with foreign manufacturers making digital cameras because there was no easy conversion from their existing business to the new model. It was sad, but it was as inevitable as the tides.
It was obvious that as early as the late 1980s that the Kodak film photography business model faced its impending doom. The problem was that the early digital cameras had few features, weak performance, and they were priced beyond the means of nearly everyone. Therefore, film based photography continued to thrive, enjoying strong sales and popularity until around 2000, when digital photo technology greatly improved and became much more affordable to attract a mass market. At its core, Eastman Kodak was a chemical company. Many analysts have expressed their belief that when the inevitability of digital photography dominance first became apparent, Kodak management should have changed its direction to concentrate on becoming a strong chemical company and sold off its photography assets. And we today have a situation in which the sales of new dedicated digital cameras has fallen off the cliff, displaced by iPhones, etc. Just look through eBay to see the present prices of used, formerly high-end, DSLRs are. Few want them today, except maybe for some pros. Ordinary people are perfectly happy using the cameras built into their smartphones and most wouldn't accept a new Canon or Nikon DSLR as a gift. Who wants to carry around a heavy complicated brick when you can stick your iPhone in your pants pocket?
 
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I recall a Mad Magazine parody back in the 1960s which noted that:
"Today there is only one union with more power and clout and gall than the Teamsters Union-
the Soviet Union !"
 

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