team sidewinder
Member
There is always the other side of every story. Nice to see QT address this customer issue on this forum. Thank You.
Buyer Beware -Quantico Tactical.
- Thread starter swbrian
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I have no idea about S&W's mag policy or the condition of the gun received by the OP or much of anything else concerning this issue frankly. But I do have to say that it was a stand up move for David to personally reply and not have some lackey do it for him or ignore the whole situation all together which some other companies do.
ammodave
Member
As a retired military officer myself, I am encouraged by Major Hensley's post. Now is the time for the OP to put up or shut up.
I will still not deal with Quantico Tactical in the feature based on a dealing that is going on right now. I had a revolver listed on GB and the winning bidder chose to use these guys for his FFL. They would not send me a copy of there FFL and wanted my FFL to contact them and send them a copy of his FFL for "verrification" before they would send theres to him. Again stating that it was "store policy", I think its BS and silly, been selling online for over 5 years now and never had an issue until now. I hope the OP gets his issues worked out and post some pics online so we can see his side of the story. It only takes a few minutes to snap a pic and post it.
hkyplr
Member
It is interesting that the OP has been on this board as recently as today and hasn't posted on this threat since the 18th. Beginning to think it was a personal grudge he was carrying out.
medxam
US Veteran
Smee78 & all. That FFL to FFL Fax is becoming the standard, at least where I live. MY FFL used to give me a copy of his license to send to my seller, but no more. I now have to take the sellar's FFL info to him and the two FFLs do their faxing, and the weapon comes in. The transfer fee has gone up from $25.00 to $35.00. The owner, a nice guy and a friend, tells me that after a colonoscopy by ATF agents, he can now only make transfers, according to the procedures that they laid out for him. He is still willing to ship guns for me and packs them for me at the same $35.00 rate, BUT will only ship UPS second day air, a $40.00+ charge. I don't do a lot of buying and selling, but it is comforting to know that I have NEVER had a problem with this FFL in the past 20 years. I will just chalk it up to a sign of the times!
Medxan, I dont know about fax but I have gotten alot over e-mail in the last few years. Also telling a FFL he has to send his FFL before you will send yours for "verification" is BS, next someone will want a notary to sign paper work and send it with there FFL to verify that they are who they say the are, where does it stop. I call my FFL and tell him I need him to send his FFL to "insert name here" with the address or e-mail address and its all taken care of, now where is my Staples "That was easy" button.........?
I think you are incorrect, I checked.. It clearly states no returns on firearms
About Quantico Arms & Tactical Supply
I have been in stores before where they did not allow the customer to field strip a weapon but I have asked them to do so for me and they have. Buyer should have checked it out to his satisfaction before he paid for it.
I recommend that you re-read his post.
P.S. Unless you already read it, and think that his website implies that unwashed, unworn firearms, ammunition and knives may be returned. It doesn't, but I can see where a quick reading might be confusing.
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QuanticoTactical
Member
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Hi Everyone,
Just a quick follow-up:
Return Policy: It appears that we have written the second amendment (damn commas). We tried to make it as brief as possible. I guess it is too brief. It should read: "We do not allow returns of firearms, ammunition or knives" or "clothing that has been....". We should put a period in there to make it more clear.
Transfer Policy: Quantico Tactical is much larger than it appears. As the leader of a large organization, I delegate a lot of authority to my team members. In addition to being a gun guy, our Retail Channel Manager has TONS of retail experience (Store manger for Toys-R-US, Store Manager/District Manager for Best Buy and Firearms Manager for the Marine Corps Exchange. Many of his firearms policies came from his tenure at the MCX. Although he has implemented some policies I would do differently, I find none of the policies he has put into place vis-a-vis transfers to be unreasonable, so I have not felt the need to override them. Specifically, they request a FFL from the SENDING FFL because he requires his store managers to put the sending FFL's license number in the bound book vice their address. It is more clear and it is what the ATF prefers. I guess my question to SMee78 is this: Why is it a big deal for the sending FFL to take 10 seconds of their life and FAX/e-mail a copy of their FFL to us? On a related note, we have a current project of developing a FFL xfer form with clear instructions and an explanation of the process we follow.
OP: The OP called me today, but I missed his phone call. I'll give him a call tomorrow on my way to the airport (I'm going to San Diego to for the IACP conference). I am sure we'll get this worked out.
Dave Hensley
Just a quick follow-up:
Return Policy: It appears that we have written the second amendment (damn commas). We tried to make it as brief as possible. I guess it is too brief. It should read: "We do not allow returns of firearms, ammunition or knives" or "clothing that has been....". We should put a period in there to make it more clear.
Transfer Policy: Quantico Tactical is much larger than it appears. As the leader of a large organization, I delegate a lot of authority to my team members. In addition to being a gun guy, our Retail Channel Manager has TONS of retail experience (Store manger for Toys-R-US, Store Manager/District Manager for Best Buy and Firearms Manager for the Marine Corps Exchange. Many of his firearms policies came from his tenure at the MCX. Although he has implemented some policies I would do differently, I find none of the policies he has put into place vis-a-vis transfers to be unreasonable, so I have not felt the need to override them. Specifically, they request a FFL from the SENDING FFL because he requires his store managers to put the sending FFL's license number in the bound book vice their address. It is more clear and it is what the ATF prefers. I guess my question to SMee78 is this: Why is it a big deal for the sending FFL to take 10 seconds of their life and FAX/e-mail a copy of their FFL to us? On a related note, we have a current project of developing a FFL xfer form with clear instructions and an explanation of the process we follow.
OP: The OP called me today, but I missed his phone call. I'll give him a call tomorrow on my way to the airport (I'm going to San Diego to for the IACP conference). I am sure we'll get this worked out.
Dave Hensley
Mr. Hensley:
It is very refreshing to see someone in your position go through the trouble of addressing this issue. You could have easily ignored the thread, or delegated someone else to address it.
I am not familiar with Quantico Tactical, but I do have a good idea how the business is run now that the president himself has stepped up to the plate.
In business there will be troubles and quibbles that come up. Your professional manner of handling the issue at hand is a testament to your commitment to your customers. While written policies and verbal statements may be misconstrued, knowing the company leadership is based on common sense and honesty is very assuring.
I would not hesitate to purchase from your company. Thank you for your time and your service.
It is very refreshing to see someone in your position go through the trouble of addressing this issue. You could have easily ignored the thread, or delegated someone else to address it.
I am not familiar with Quantico Tactical, but I do have a good idea how the business is run now that the president himself has stepped up to the plate.
In business there will be troubles and quibbles that come up. Your professional manner of handling the issue at hand is a testament to your commitment to your customers. While written policies and verbal statements may be misconstrued, knowing the company leadership is based on common sense and honesty is very assuring.
I would not hesitate to purchase from your company. Thank you for your time and your service.
Desertpilot
Member
Mr.Hensley,
Thank you for your time. You have done yourself and your organization a great service. I have a S&W M&P 40c LE I purchased from my local GS in August. I love the weapon (and, hehehe, so does my wife). I was considering a purchase of another one from you as my local GS is out of stock. I feel much more confident now of your organization.
Thank you again.
Marcus
Major, USAF, ret (1994)
Thank you for your time. You have done yourself and your organization a great service. I have a S&W M&P 40c LE I purchased from my local GS in August. I love the weapon (and, hehehe, so does my wife). I was considering a purchase of another one from you as my local GS is out of stock. I feel much more confident now of your organization.
Thank you again.
Marcus
Major, USAF, ret (1994)
1HAWKEYE
Member
Dear Maj. Hensley let me start out by saying I am not a HATER but I have see you once tell someone he did 'nt know what the BLANK he was talking about and walk a way. Many of my best friends are both serving and retired Marines from Grunts to LT COL's including my own late cousin. The behavior I saw that day, granted between both parties was no way for adults to act Especialy A MARINE OFFICER.A I have said it was no way for an Officer to conduct himself I didn't bash prices,say your firm was taking advantage of others or anything else.I just reported what I saw. TO YOU AND ALL MARINES THANK GOD FOR THE U.S.M.C.
06whitess
Member
My M&P was a brand new LE model I bought up by Andrews....They wouldn't let me field strip it when I paid, but they let me before I walked out on pickup. I can understand this policy before a card or stack of ones is pulled out, but when buying, it should be all or nothing. Sad the OP hasn't posted, QT, has he contacted you?
Major Hensley: I've not shopped in your store, but after seeing how you stepped up to the plate here I will not hesitate to buy from you. I had the privilidge of serving under officers like you as a corpsman in Nam. Semper Fi!
remat457
Member
No offense, but without pics it appears to me to be a rant.
Although, I would never purchase a firearm from a place that didn't let me disassemble it (I would gladly pay in advance) or have a "return policy." I add the last one because I bought a 1006 from Cabelas and they wouldn't let me disassemble it, but they said they would take it back if it didn't work. Weird, but ok.
Although, I would never purchase a firearm from a place that didn't let me disassemble it (I would gladly pay in advance) or have a "return policy." I add the last one because I bought a 1006 from Cabelas and they wouldn't let me disassemble it, but they said they would take it back if it didn't work. Weird, but ok.
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thndrchiken
Member
It's my personal preference to buy new guns, that being said I specifically ask if they have the gun I'm looking for in the safe in the back NIB. When they ask why I tell them flat out I am buying the gun as the new gun price and want a brand new gun, not one that has been handled and dry fired and had the action worked countless number of times. Even when they come out of the back with the new gun I insist on opening the box to inspect the piece as they should be doing anyway to verify the s/n when running the paperwork. This is particularly applied to revolvers with turn lines on the cylinder. If they won't do it or if they don't have a "new" gun in stock then I either don't buy or push for a better price. I have walked away from the buy over it already.
The number of mags does seem to be at the descrestion of S&W. I bought a 45c from an LE store in the spring and got two mags. Three months earlier I bought a 9c and got 3 mags. The price was good enough and I wanted the gun so the number of mags did not make a difference.
No comment on the used factor since there are no pictures.
No comment on the used factor since there are no pictures.
Major - I'm one of the guys who wrote to QT about this thread and am impressed you took the time to enter the fray - thanks for setting the record straight!
BTW, I stopped by the Woodbridge store again this weekend and picked up some more "stuff" since you were running a 15% off sale.
I appreciate your service and thanks for giving back by supporting our troops and first responders.
BTW, I stopped by the Woodbridge store again this weekend and picked up some more "stuff" since you were running a 15% off sale.
I appreciate your service and thanks for giving back by supporting our troops and first responders.RockBottom
Member
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According to QT's website, 45s only come with 2 mags, while MOST 9s and 40s come with 3.
" I guess my question to SMee78 is this: Why is it a big deal for the sending FFL to take 10 seconds of their life and FAX/e-mail a copy of their FFL to us?"
Because one will be shipped in the package with the gun, thats why. If its so easy then why dont you just ship out your FFL to start with when its requested? There is no law requiring a FFL to send his FFL to you for your personal verification first, its like you hold yours hostage. Just silly....I am done with this thread, if you wish to talk more about the matter please PM me.
Because one will be shipped in the package with the gun, thats why. If its so easy then why dont you just ship out your FFL to start with when its requested? There is no law requiring a FFL to send his FFL to you for your personal verification first, its like you hold yours hostage. Just silly....I am done with this thread, if you wish to talk more about the matter please PM me.
Fairlane67
US Veteran
QT's 'gouge' price for S&W M&P 10 under LEO/Mil Program
First let me start by saying I'm a repeat customer and until now was very satisfied with Quantico Tactical. Also, I have already sent an email to Mr. Hensley directly and only posting this for the benefit of all those LEO/Military individuals who may be unaware.
My 'Beef' with Quantico Tactical is the price they are selling the new S&W M&P 10 under the LEO/Military program; $1650.
This price is actually $31 over MSRP and $600 dollars more than what their competitors are selling this rifle under the same program...Bud's Police Supply & Atlantic Tactical to name a couple.
So my questions to Quantico Tactical and/or Mr. Hensley is...
Are you gouging the LEO/Military communities? Or do you have a valid/reasonable explanation for your price?
First let me start by saying I'm a repeat customer and until now was very satisfied with Quantico Tactical. Also, I have already sent an email to Mr. Hensley directly and only posting this for the benefit of all those LEO/Military individuals who may be unaware.
My 'Beef' with Quantico Tactical is the price they are selling the new S&W M&P 10 under the LEO/Military program; $1650.
This price is actually $31 over MSRP and $600 dollars more than what their competitors are selling this rifle under the same program...Bud's Police Supply & Atlantic Tactical to name a couple.
So my questions to Quantico Tactical and/or Mr. Hensley is...
Are you gouging the LEO/Military communities? Or do you have a valid/reasonable explanation for your price?
Rastoff
US Veteran
Fairlane67,
Gouging is not the correct word here. According to the S&W website, the AR-10 lists for $1649. That puts their price $1 over MSRP. That doesn't sound like gouging to me.
Besides, they can sell the gun for whatever they want. That's the beauty of free trade. Buy the gun from someone else if you don't like their price.
Gouging is not the correct word here. According to the S&W website, the AR-10 lists for $1649. That puts their price $1 over MSRP. That doesn't sound like gouging to me.
Besides, they can sell the gun for whatever they want. That's the beauty of free trade. Buy the gun from someone else if you don't like their price.
pennyrilehunter
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I wonder why they charged me $369.99 before tax for a Shield 9mm at the Ft. Campbell store in January?
setxn
Member
It's because the price in the quote you posted was from last September.
Diablo982
Member
I bought a M&P40c from them several years ago, and ordered a Shield from them in October. (Shipped to my FFL in late November for the quoted price of $329.00 plus I think $20 shipping.) In reality, they could sell their Shields all day for $500 and still quickly go through their stock. If they sold it to me for $369, I'd be hard pressed to complain. If someone thinks they are gouging, I say take your business elsewhere.
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