Hello Everyone,
My name is David Hensley, I am the Owner/President/CEO of Quantico Tactical. Several of our customers alerted us to this thread. I have never been to this particular board, and although this is not the ideal way to introduce myself and Quantico Tactical to you guys, I definitely feel the need to address this issue.
First, let me address the OPs issues, then I will move on to address some of the "pile-on" silliness.
To the OP, let me say that I am sorry for what you experienced. It is my desire, and that of my team, that we have unmatched customer service. Obviously there was some mis-communication/mis-understandings plus some of our policies were not fully explained, so let me say the following:
- Number of Magazines in S&W LE/Military Pistols: When we signed up for the S&W LE Program, we were told that all LE/Military Program Guns come with three magazines. Turns out that isn't quite true. All of them come with three magazines with the exception of those that don't. Quite frankly, there is no rhyme or reason to it other than ALL .45ACP M&P pistols only come with two magazines. I am sorry if our team member who helped you said otherwise, but we sell the guns as we get them from S&W.
- Used Weapon: We sell only new, in box firearms. We do not deal in used firearms, nor do we take trades (although that might change in the future). I can absolutely, positively guarantee you that the pistol you received was in the exact same condition as it was received from S&W. Since I have not seen it, I cannot comment further on the condition, other than to say it was sold as received.
- Return Policy on Firearms: It is our policy that firearms are non-returnable. I cannot think of another retailer who accepts returns on firearms. That being said, my managers are empowered to make exceptions and perhaps the store manager in question should have made an exception in this case. Based upon what I read in your post, I probably would have made an exception and then give the next guy a good deal on it. I can tell you that I have been working with my mangers to be more leanient in situations like this.
Okay, on to other things:
Quantico Tactical is - by far - the largest S&W LE/Military Distributor. We do all of the federal government sales which S&W doesn't do direct and we have three states as exclusive state and local territory for Smith and Wesson. At any given time, we have over $750,000 worth of S&W inventory...none of our competitors makes that level of commitment. Further, we sell the LE/Military program guns at the "correct" prices, even as other charge more. We sell the "base" guns (9mm/40, Full Size and Compact with three mags) for $398. We sell our Shields for $329, when other LE/Military Distributors are charging much more.
Notwithstanding a few "haters" in this thread, we enjoy a superb reputation for customer service, selection and only selling high-quality apparel, gear and weapons. Recently, because of our reputation, we were selected (not paid our way in) as the "Official Police Equipment Supplier" to the FBI National Academy. Noone else has had that honor.
Are we perfect? No. But, 99% of our customers are extremely satisified.
As for the mud-slinging charges, I should just ignore them but I will address the obvious bull**** ones:
- "Not sure he was even a Marine" Comment: That is laughable. I enlisted in 1984 and retired in 2004 as a Major.
- "Always someone at there (sic) tables complaining that they had been treated dirty by them". Made by the same "hater" who did the above post. That again, is laughable. We offer the best value, the most professional setup and have the most repeat customers of anyone in ANY of the gunshow circuits we do (CA, WA, TX, KS, MO, KY, TN, NC, SC, GA and VA). The only people who would bitch about us at gunshows are other dealers who can no longer rip off the attendees by charging OVER MSRP for Magpul, Troy, etc.
- Ripping Off Troops: I know that the people who made these comments were refering to their experiences when they were in the military and their recolection of "We Finance E-1 and Up!" type of places. Rest assured, we are NOT that type of companies. Most of the employees in our stores are former military combat vets with some sort of physical disability.
Guys, that is about it. I will say this, I don't hide behind internet handles, etc. Here is my personal contact information:
OP: Please contact me and I will fix this.
Anyone else: Please never hesitate to contact me if you have any questions or concerns about any aspect of Quantico Tactical.
Semper Fi,
Dave Hensley
