Chino74
Member
LVSteve, LOL I think your signature line contains the solution to the safe problem....'Release the Kraken'...sorry that struck me as funny...
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Cannon safe won't open, LEO needs help
- Thread starter Shield 9 WV
- Start date
Stevens
Member
Since we are being semi-humorous.
Aren't there any good safe crackers down in the local Jail?
Steve W
Aren't there any good safe crackers down in the local Jail?
Steve W
I am currently in the process of having my 10 or so year old Cannon safe drilled open. As soon as the locksmith gets back with some more drill bits.
Went thru everything with customer support. They sent a new lock, etc.
Nothing worked.
So I got the locksmith on it.
Maybe one more drill session will have it open,
After this I will have a mechanical lock installed on the Cannon and my fairly new Browning safe.
First world problems.
Went thru everything with customer support. They sent a new lock, etc.
Nothing worked.
So I got the locksmith on it.
Maybe one more drill session will have it open,
After this I will have a mechanical lock installed on the Cannon and my fairly new Browning safe.
First world problems.
OP
Shield 9 WV
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If you can avoid the problems my son had, at least something good will come of it.
In his case the keypad completely stopped working. He could not open the safe and change the battery because it was already non-working.
If Cannon will send you a new keypad and locking mechanism I would strongly suggest you replace those items BEFORE they fail. You might not have the same keypad he has with the known issues, the SecuRam. Cannon used several brands.
OP
Shield 9 WV
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Will you keep me updated on your progress? Cannon won't provide any technical data or schematics on the safe except to a licensed locksmith.
That's great that Cannon protects their secrets but right now they are preventing a LEO from being able to access the tools of his trade. I wish they would put out more effort to be helpful to a law enforcement officer and fully honor the lifetime warranty on the safe.
Well, it would certainly be more expensive . . .
OP
Shield 9 WV
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A New Hope
A New Hope: Out of desperation I just talked with tech support at SecuRam, which makes the keypad. In five minutes she gave me the most definitive information we've gotten to date.
There are NOT dozens of different locks, there are two, the old style and the new. We are certain my son has the old style.
The keypad apparently does not directly translate 123456, it uses an encryption key so people can't do what we want to do which is simply plug in a new keypad and open the lock.
Tech support wants us to buy a $40 keypad which has some specific dip switches which will match up to the exact lock he has. She said if it works we can then send the keypad back for a refund within 30 days and then the new lock and keypad that Cannon sent can then be installed.
Because their company is small they are all out at a conference and won't be able to ship until Monday but it seems to me a few more days waiting won't hurt anything.
A New Hope: Out of desperation I just talked with tech support at SecuRam, which makes the keypad. In five minutes she gave me the most definitive information we've gotten to date.
There are NOT dozens of different locks, there are two, the old style and the new. We are certain my son has the old style.
The keypad apparently does not directly translate 123456, it uses an encryption key so people can't do what we want to do which is simply plug in a new keypad and open the lock.
Tech support wants us to buy a $40 keypad which has some specific dip switches which will match up to the exact lock he has. She said if it works we can then send the keypad back for a refund within 30 days and then the new lock and keypad that Cannon sent can then be installed.
Because their company is small they are all out at a conference and won't be able to ship until Monday but it seems to me a few more days waiting won't hurt anything.
Last edited:
italiansport
Member
This was a few years ago so my memory is a bit fuzzy. I tried several iterations of re-setting the code with the Cannon technician over the phone. When this didn't work they sent me a new lock. I installed the new lock tried multiple batteries and still couldn't change the code. I didn't ask for it they just said they were sending out a locksmith.** The locksmith had to change the keypad to get it to work. It's been fine ever since but I'm still leery.
** I'd call Cannon and asked to speak to a manager on the locksmith issue!
Jim
LVSteve
Member
All of a sudden I can hear some John Williams music.
[ame]https://www.youtube.com/watch?v=_D0ZQPqeJkk[/ame]
If they’ll agree to take the keypad back if it does not work as well, that sounds reasonable to me. Worth a shot. See what Kanewpadle thinks.
jrm53
Member
I have had a security products safe since 1981, it has two pockets in the door for the key, the pockets are small and the safe is 3/8" steel with no fire protection and weighs very close to 1000 pounds. I dont have any worries except for a burglar with a cutting torch and then I guess the house would burn down. Jeff
joe44va
Member
I've had a cannon safe with digital lock since 2003 and haven't had any issues, yet. It seemed to me the smart thing to do would be to change the battery with the door open. I haven't changed it in a while so I went and did it. Had a Radio Shack battery in it which I'm thinking must be a couple of years old. Anyway, after changing the battery I tried to close the bolts with the door open so I could try the combination. Wouldn't do it. The bolts would only close with the safe door closed. I'll have to figure that one out because if the lock is going to fail after changing a battery, I want the door open when it does. By the way, it still works.
I have 5 Champion safes, all with dials. The first 2 were probably bought before electric locks came out and I stuck with them. Not only do I have safes with dials, I still have working dial phones in my house. Sometimes you have to have something to fall back on when the technology fails.
My cheap Chinese made Stackon, evidently now owned by Cannon, has an electronic lock. Five or so years old, and so far, so good. It does only like Energizer or Duracell batteries, though. I thought it had failed once after changing the battery. I used a store brand battery, and it just quit working. Went back and bought Energizer and the thing worked like new again.
The best part, though, is that it has a backup key. So if / when it does fail, I can still open the safe. I know it's a piece of junk, but all electronically locked safes should come with a backup key. I'll certainly never buy one without it.
The best part, though, is that it has a backup key. So if / when it does fail, I can still open the safe. I know it's a piece of junk, but all electronically locked safes should come with a backup key. I'll certainly never buy one without it.
OP
Shield 9 WV
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Yes, that's where the support tech said the rest of the crew was. I couldn't remember the name.
Thanks.
OP
Shield 9 WV
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I know that sounds odd, but I've seen that in several places and Cannon tech support said the same thing. Use the specific brands Duracell or Energizer alkaline batteries.
Consistent voltage through the pad was the explanation.
My son tried five different premium batteries without success.
