Customer Rant

[Kevin J.]

My sister once took over managing a local parade for a holiday, I think it was independence day. Another parent started complaining about something. She handed over a clipboard and said ‘Thanks for volunteering’. I guess the expression was pretty funny.

The corporate version of that is “it sounds like you lot know about this. Why don’t you take lead on it”.

Got hit with that myself a few times.

 

[meaneyedcatz]

Why do some people have to push issues. Especially ones they know nothing about?

Rant over, thanks for listening!

Kevin[/QUOTE]

Agreed!!!! Why do people lie about things we know about? As in we do this for a living everyday! If you are going to lie to me , then lie about calculus or open heart surgery. I won’t care what your saying but I won’t know you are lying.

 

[smoothshooter]

I will confess that I am not always a good customer, at least for today's business model. I believe my personal information is mine. So when I balk at requests for phone numbers, mother's first pet and DNA, the sales person gets huffy and says something like, "Well, I need this to complete the sale", it's game on.

My usual response these days is a very deadpan, "Are you going to continue holding up the line, or are you going to sell me this item?"

I usually give them a fake phone number and address.

 

[meaneyedcatz]

The corporate version of that is “it sounds like you lot know about this. Why don’t you take lead on it”.

Got hit with that myself a few times.

I’ve done that to know it all coworkers. But I used fewer words.

 

[vipermd]

People try to get their way by bullying instead of being cordial.
I write what I see. Well you won’t get the job otherwise he said. I told him I don’t want the job and turned and walked inside. His tire marks were on our blacktop for awhile.

I think you did the right thing and I am sure you did not want his business from the way you described his demeanor. Be SAfe,

 

[BLACKHAWKNJ]

There's that 5-10% of obnoxious individuals in any group. At the limo company I worked at one of the accounts was Jose Menendez-the one who sons blew his head off. He complained about every driver he ever had. Another account, the man was a mental case, cursed at drivers, cursed at dispatchers, customer service reps on the phone. He cursed at a lady driver, she was so frightened she stopped the car and ran away. We sent him a driver who was a cop. He badged him, said I'll get you to the airport safely, you curse at me, I'll run you in.

 

[Yaworski]

I'm not defending the jerk in StrawHat's op, but my observation as a small business owner is that the phrase "the customer is always right" needs to be kept in the back of the mind.

In my world, the customer is usually an idiot and is rarely right.

I had a customer who thought that ice makers made ice from the air. Another who didn't understand that the fire coming out of the top of their gas range is what made the pots hot.

If I make a mistake, I own up to it. If you mess up, I expect you to do the same.

 

[Smoke]

As a customer I like messing with cashiers that I haven't seen before. It's always just to see what reaction I'll get from them.

Walk up with two cases of beer and say "Aren't these buy one and get one free?". Without missing a beat I'm told "That sale ended yesterday". I said "That's the story of my life always a day late."

Another time my grocery bill came to $85.73. I said it was too much. She said "Let me see what I can do about that" and punched a few buttons. "Your new price is $85.73" she said. I said "That's better" and handed her the money.

Both employees knew I was joking around and we all had a laugh as well as the person behind me who was listening in.

As far as giving out personal info to a cashier I just tell them I'm already married or they're not my type.

As a former retail employee, please let me assure you that most of us hate customers like you and none of us think you're funny.

They probably cringe every time you walk through the door.