coltle6920
Member
Around here you can shop inside if you wear a mask or you can shop online and either pick it up or have it delivered. I don't wear a mask so I order online and pick it up when ready.
It isn't easy because items can be out of stock and you're at the mercy of some pimply faced kid making decisions on what to substitute. The idea is that the employee is supposed to think like the customer. What decision would the customer make? The problem is that most of these kids probably never did an ounce of food shopping for themselves but they're deciding what I will get.
When I pickup my order I go through everything before loading it into my truck. I don't like crushed bread or broken eggs and they're refused on the spot. I've been over charged for items and even double charged once. I can only imagine the frustration other customers have when they get home and have issues because they allowed their order to be loaded in their vehicle without checking anything. Could result in a pizza delivered for dinner instead of what was planned.
I shop at two different markets. One will resolve issues on the spot. Haven't tried it at the other store yet. I have found that the only solution to limiting problems is to try and second guess what decisions the employee would make. This means adding comments on what is acceptable and what isn't under almost every item you purchase. You don't stuff a loaf of bread down the side of a bag with canned goods and you should always check a carton of eggs for damage.
I ordered 3/15oz cans of chili beans. They substituted 3/40oz cans. I like beans but one large can would've been enough. I wanted to make salsa. I ordered what I normally do but the Roma tomatos were half the size I usually get and the jalapenos were bigger than kosher pickles. Definitely had to adjust the amounts used.
Pickup and delivery of a food order is a convenient option even with the issues that can arise. You just have to be willing to roll with the punches.
It isn't easy because items can be out of stock and you're at the mercy of some pimply faced kid making decisions on what to substitute. The idea is that the employee is supposed to think like the customer. What decision would the customer make? The problem is that most of these kids probably never did an ounce of food shopping for themselves but they're deciding what I will get.
When I pickup my order I go through everything before loading it into my truck. I don't like crushed bread or broken eggs and they're refused on the spot. I've been over charged for items and even double charged once. I can only imagine the frustration other customers have when they get home and have issues because they allowed their order to be loaded in their vehicle without checking anything. Could result in a pizza delivered for dinner instead of what was planned.
I shop at two different markets. One will resolve issues on the spot. Haven't tried it at the other store yet. I have found that the only solution to limiting problems is to try and second guess what decisions the employee would make. This means adding comments on what is acceptable and what isn't under almost every item you purchase. You don't stuff a loaf of bread down the side of a bag with canned goods and you should always check a carton of eggs for damage.
I ordered 3/15oz cans of chili beans. They substituted 3/40oz cans. I like beans but one large can would've been enough. I wanted to make salsa. I ordered what I normally do but the Roma tomatos were half the size I usually get and the jalapenos were bigger than kosher pickles. Definitely had to adjust the amounts used.
Pickup and delivery of a food order is a convenient option even with the issues that can arise. You just have to be willing to roll with the punches.
The other grocery has one way aisles with "traffic directors" and walkie-talkies at the end of every aisle! No fun at all!
