I've followed this thread as it turned from a person that lost his gun and was treated shabbily to a LE bashing thread. For what it is worth (probably nothing) I don't know if I would have reported that I "lost" a firearm. As someone mentioned, there could be problems with the persons perceived lack of ability to safeguard his weapons. From there it would not be much of a stretch to conclude a person was not mentally capable of keeping firearms. Unless it was grandpa's Civil War Navy Colt I wouldn't have reported it. But that's me.
Anyhow, the OP reported his problems with a police agency and then the piling on began.
OP's point: His agency, apparently, displayed a lack of customer service. I agree and would not like it much either.
My point: Customer service has become a misnomer in the last decade. Any of you ever tried the 800 number to your cable company? How about your cell phone provider? Satellite TV people? Those of us that frequent auto supply stores for parts bemoan the kid that has no common sense but barely is able to find a part---if he is provided a part number. I'm building a '37 Chevy into a street rod. All the auto parts kid knows is "what are we working on" when I provide part numbers for a wheel bearing. Blank stare time! No training at all.
Anyhow, I don't think his agency displayed a lack of customer service anymore than the foreign speaking person at the cable company. His agency, as well as other establishments, scrimp on training to save money. The civilian managers are sometimes lateral entry folks from another industry.
Customer service is a thing of the past in most places. We older folks bemoan this more than the younger folks. I don't like that either but that is the way it is.
His agency did nothing different than the brain dead server at a drive-thru burger place.
