I had my gun store order an M &P .22 compact. I fill out the paperwork and take it home. I pull it out of that fancy cardboard box, and as I look at it, i see on the top left of the slide, abrasions and small scrapes, some through to the shiny metal. After talking to the repair guru, they send a tag, off it goes. Three weeks later, back it comes. It is with less scrapes, but the same shiny metal spots are there. The evaluation sheet said the slide was replaced, but my mark on the slide underneath says no. They compounded it or something like that, and I am of course aggravated that nobody cares enough to fix something right. I popped a note off to see if I can buy a new slide. Have you ever gotten so disgusted with something you just slap in back in the box, and put it in the safe, and just leave it there ? I still don't get using the customer as the QA control. I still like my pistols from S & W, I have a few. If there was an alternative, I would still buy the Smith and Wesson. When they work as they should, and be cosmetically correct, they are the best, in my mind. I'm just dismayed right now. It makes me feel like I should just let it go, but I know I shouldn't.
I’m at it again.
- Thread starter gr8guns
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Yes you should have looked at it before accepting, but now it's time to send it back to S&W and tell them to fix it right or refund your money. And make it such that they have to call you when they receive it and have you on the phone, so they know you are dissatisfied with their service.
jamesepoop
Member
- Joined
- Oct 6, 2021
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- 21
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My shield 9 was still greasy from the coating when it came in it's box packaging. Maybe a shipping issue or your someone dropped it. Doesn't make sense that it's to the metal unless something of harder metal contacted it. Post pictures please.
max503
Member
I bought a Rock Island Arsenal single shot 20 gauge recently.
It's going back to the mfg for the second time for light primer strikes. Dang thing won't set off a shell!
It's going back to the mfg for the second time for light primer strikes. Dang thing won't set off a shell!
Yes, in brighter light
I did look, but oily metal under not so bright fluorescent lights just looked like oily black metal. I also expected a new gun to be in new condition. I should have taken it out to sunlight and looked. But, again, I never thought the pistol really needed looked at under a microscope.
Already boxed up, ready to ship.
It's already boxed and ready to ship. It was still oily when I picked it up. I did ask them to fix it or sell me a slide. I tried to buy a slide for a Model 41 once upon a time. I could not buy one.
AppStFan
Member
The M&P 22 Compact is a fine little pistol. It's a shame that you have cosmetic issues right out of the box. I agree with what has been said previously that it should have been thoroughly inspected prior to taking possession. It's very doubtful that S&W will sell you a new slide. Give them a chance to fix or replace the slide.
Some internet sellers won't allow a send back for any reason. Any issue is between the customer and the manufacturer. It's hard for me to get used to the thin black finish of some pistols. The stainless and blued pistols I have have spoiled me. The thin anodized finishes are not very durable. Type of finishes aside, the slide should have been replaced the first time it went back. It was bad, right out of the box, and it should not have been.
